Galgo is a fast-growing fintech specialized in the sale and financing of motorcycles. We are a purpose-driven company, the first and only financial institution focused on the underbanked sector in Chile, Mexico, and Colombia. At Galgo, we work to provide better opportunities for inclusion and development through financial access, enabling people to achieve their dreams... That's why we are looking for our next **Collections Advisors** to become part of a high-performance team whose **main responsibilities** will be: * Establish contact with debtors via phone calls, emails, or letters to remind them of their debts and negotiate payment plans. * Work with debtors to establish realistic and achievable payment plans, considering their repayment capacity and financial situation. * Investigate and resolve disputes or objections raised by debtors regarding their debts. * Maintain accurate and up-to-date records of all interactions with debtors, including communications, agreements, and payments. * Ensure that all collection activities are conducted in compliance with applicable laws and regulations, such as consumer protection laws and privacy standards. **We expect the person in this role to have the following characteristics:** * Completed high school diploma * Minimum of 1 year of experience in collections * Strong communication, persuasion, and negotiation skills **What we offer:** * Eyewear benefit * Employee fund * Marriage leave * Meal service **We focus on attracting the best talent without distinction because we believe diversity is the most valuable asset for our organization.** **If you are passionate about challenges and are looking for an opportunity to collaborate in a dynamic and multicultural environment… this opportunity is for you!**