IT Support Technician L1 / L2 – Freelance

Description

Job Summary: We are seeking IT Support Technicians L1/L2 to provide on-site technical support, diagnosing and resolving hardware and software incidents. Key Highlights: 1. Provide on-site technical support to end users. 2. Diagnose and resolve hardware and software incidents. 3. Install, configure, and maintain computer equipment and peripherals. Join Servicios LATAM! IT Support Technician L1 / L2 – Freelance At **Servicios LATAM**, we are looking for **IT Support Technicians L1/L2** to deliver on-site technical support to our clients on a **freelance** basis. Responsibilities * Provide on-site technical support to end users. * Diagnose and resolve hardware and software incidents. * Install, configure, and maintain computer equipment and peripherals. * Address assigned support tickets during site visits. * Document performed activities and service closure. Requirements * Technical, technological, or professional degree in Systems, Computer Science, or related fields. * Minimum 2 years of experience in L1 or L2 technical support\. * Knowledge of: * Windows operating systems. * Hardware and software installation and configuration. * Computer equipment diagnostics. * Basic networking and connectivity. * Help desk tools and ticket management systems. * Excellent customer service attitude and communication skills. * Availability to travel within the city. Work Location: On-site employment