Anapoima Testing & Quality Assurance Job Listings

Indeed

Programmer

**Job Description** We are looking for a Software Developer with solid technical skills, analytical ability, and results orientation to join our development team. The selected candidate will participate in the creation, maintenance, and optimization of web and/or mobile applications, ensuring code quality and system efficiency. **Responsibilities** * Develop new features and improvements in existing systems. * Design, build, and maintain clean, efficient, and scalable code. * Integrate REST APIs and relational/non-relational databases. * Participate in project analysis, estimation, and planning. * Perform unit testing and collaborate in QA processes. * Document developments, technical processes, and workflows. * Actively collaborate in resolving technical issues. **Technical Requirements** **Essential Languages and Technologies:** * **JavaScript / TypeScript** * **HTML5 and CSS3** * **Frontend Frameworks:** React, Vue or Angular * **Backend:** Node.js, PHP or Python (one or more) * **Databases:** MySQL, PostgreSQL or MongoDB * **Version control:** Git and GitHub/GitLab * **REST API knowledge** * **Knowledge of deployment and CI/CD (basic Docker, AWS or similar)** **Desirable (not mandatory):** * Familiarity with Next.js or NestJS * Experience with Laravel, Django or Express.js * Knowledge of testing (Jest, PHPUnit, PyTest, Cypress) * Good development practices: Clean Code, SOLID * Experience with agile methodologies (Scrum) **Soft Skills** * Good communication and critical thinking. * Teamwork ability. * Organization and time management. * Attention to detail and code quality. **Education** * Associate degree, technician or professional in software development, systems engineering, or related fields. Employment type: Full-time

Cra. 36 #11A-39, Bogotá, Colombia

Negotiable Salary

Personal Injury Legal Supervisor64146162588802121

Indeed

Personal Injury Legal Supervisor

**Company Description** *The Ward Law Group, voted best places to work for the past two years is where your work really matters! Where serving the community and genuinely driving results have made us a leader in personal injury. We offer an innovated and fast paced ever evolving environment that allows you to earn as you grow. We empower our employees to make the best decision to impact our clients through collaborative team efforts. We are a nontraditional, highly accountable, yet vibrant group of professionals. Get ready to experience a comfortable atmosphere as our onboarding process allows for a soft place to land.* **Our core values are service to our clients, service to our teammates, and service to the community. Along with faith, accountability, leadership, and loyalty.** **Job Description** As the **Personal Injury Legal Supervisor (Team Lead)**, you’ll oversee a team of Demand Specialists, guiding them in preparing high\-quality demand packages and ensuring exceptional service for our clients. This role requires hands\-on experience in personal injury law — understanding case flow from intake through settlement, medical treatment coordination, and negotiation preparation. You’ll serve as a mentor, quality controller, and process optimizer, helping the team achieve its goals while maintaining compliance and consistency with firm standards. **Key Responsibilities** * Supervise, mentor, and develop a team of Demand Specialists to ensure top\-tier performance and case outcomes. * Review demand packages for accuracy, completeness, and legal soundness prior to attorney review. * Assign and monitor case progress daily to ensure all deadlines and KPIs are met. * Identify bottlenecks and implement process improvements to enhance case turnaround. * Conduct regular case and call audits to ensure proper client communication and documentation. * Lead provider meetings to address delays, clarify expectations, and strengthen partnerships. * Handle client escalations with empathy and professionalism to maintain satisfaction and trust. * Track and analyze individual and team metrics, providing coaching and accountability where needed. * Collaborate with management on strategy, performance reviews, and training initiatives. * Stay current on firm procedures, ensuring all SOPs and training materials reflect best practices. * Participate in recruiting, interviewing, onboarding, and training new team members. **Qualifications** * **Minimum 2 years of leadership or supervisory experience in a personal injury law firm** (e.g., case manager, demand writer, pre\-litigation team lead, or similar role). * Strong understanding of the personal injury process — from treatment to demand and negotiation. * Bilingual (English/Spanish) required. * Excellent written and verbal communication skills. * Highly organized with the ability to manage multiple priorities in a deadline\-driven environment. * Strong attention to detail and problem\-solving abilities. * Empathetic, professional, and client\-centered approach. * Proficient with case management systems and related software tools. **Additional Information** **Work From Home Set\-Up Requirements** * **Computer:** + Windows: Windows 10, Intel i5 (8th Gen\+) or 2ghz and 8 cores, 16 GB RAM, 256 GB SSD + Mac: macOS 11 (Big Sur\+), Apple M1 or Intel i5, 8 GB RAM, 256 GB SSD + Display: Full HD (1920x1080\) * **Network:** + Connection: Wired Ethernet preferred; 5 GHz Wi\-Fi acceptable + Internet Speed: 30 Mbps download, 15 Mbps upload + Latency: Under 100 m. * **Other:** + Noise\-canceling headset Preferably with a 3\.5mm connection. + 720p webcam for meetings, huddles and trainings.

QM28+2M Bojacá, Cundinamarca, Colombia

Negotiable Salary

Indeed

Call Center Manager

**Company Description** *The Ward Law Group, voted best places to work for the past two years is where your work really matters! Where serving the community and genuinely driving results have made us a leader in personal injury. We offer an innovated and fast paced ever evolving environment that allows you to earn as you grow. We empower our employees to make the best decision to impact our clients through collaborative team efforts. We are a nontraditional, highly accountable, yet vibrant group of professionals. Get ready to experience a comfortable atmosphere as our onboarding process allows for a soft place to land.”* **Our core values are service to our clients, service to our teammates, and service to the community. Along with faith, accountability, leadership, and loyalty.** **Job Description** **Job Description** The Ward Law Group is currently hiring a Call Center Manager to lead and support the Client Support Department. This position requires a strong background in team leadership, customer service, and performance management. The Call Center Manager is responsible for leading and mentoring the Client Support team, providing ongoing guidance and fostering a collaborative, innovative work environment. This role involves setting clear goals, monitoring team performance, and delivering consistent feedback to ensure both individual and departmental success. **Responsibilities** * Lead and mentor a team of Client Support Representatives and Quality Analysts in a collaborative, performance\-driven environment. * Oversee all inbound call handling via a multi\-line phone system, ensuring prompt, accurate, and professional responses. * Analyze call volume data daily to maintain appropriate staffing levels. * Proactively adjust schedules and support recruitment efforts to reduce overflow calls (goal: fewer than 10 per day). * Ensure QA team conducts consistent reviews and delivers coaching during weekly sessions. * Monitor team KPIs, deliver feedback, and implement performance improvement plans. * Prepare and present monthly, quarterly, and annual performance reports. * Maintain and revise Standard Operating Procedures (SOPs) and training materials. * Collaborate with HR on hiring, onboarding, and offboarding. * Submit Monthly VA Hours to HR and conduct formal employee evaluations. * Attend additional in\-person corporate trainings when scheduled (with 30\-day advance notice), including some weekends. **Qualifications** * Must be fluent in English and Spanish. * Must have a Computer (Desktop or Laptop) Core I5 or above, a minimum of 12 GB of Ram; and Windows 10 installed. * Internet speed must be 35Mbps Download and 15Mbps Upload. * USB noise cancelling headsets. * Webcam for daily meetings and huddles. * Must consistently be on time and reliable. * Must work well in a team environment. * Must have excellent written and verbal communication skills, including the ability to successfully communicate with other employees. * Must have proficiency in using computers and relevant software. * Must be able to prioritize tasks effectively. * Must possess strong multitasking and time\-management skills. * Must have strong phone contact handling skills and active listening abilities. * Must have a passion for delivering exceptional customer service. * Must have the ability to handle customer complaints and provide appropriate solutions. * Must be able to adapt to a fast\-paced and changing work environment. * Must have a keen eye for detail to ensure accuracy and thoroughness in all tasks. **Additional Information** * Candidate must have the following work at home settings minimum to work: + **Computer:** - Windows: Windows 10, Intel i5 (8th Gen\+) or 2ghz and 8 cores, 16 GB RAM, 256 GB SSD - Mac: macOS 11 (Big Sur\+), Apple M1 or Intel i5, 8 GB RAM, 256 GB SSD - Display: Full HD (1920x1080\) + **Network:** - Connection: Wired Ethernet preferred; 5 GHz Wi\-Fi acceptable - Internet Speed: 30 Mbps download, 15 Mbps upload - Latency: Under 100 m. + **Other:** - Noise\-canceling headset Preferably with a 3\.5mm connection. - 720p webcam for meetings, huddles and trainings.

QM28+2M Bojacá, Cundinamarca, Colombia

Negotiable Salary