Bizagi is at the forefront of the rapidly growing enterprise automation and AI market. We’re hunting for top talent across regions to find innovative people that are eager to make an impact. Our name stands for Business Agility, and we help organizations adapt to a fast\-changing world by embedding AI into operations through business orchestration. AI is everywhere, but without a solid foundation, it can’t deliver ROI. Bizagi bridges that gap—connecting AI to end\-to\-end processes and measurable outcomes to ensure real results. Companies use Bizagi to automate processes, build low\-code apps, and integrate systems. Now, they’re adding our AI Agents, Workers, and Assistant in just weeks. Trusted by leaders like DHL, Unilever, and Old Mutual, Bizagi powers daily operations and transforms how business gets done. What is it like to work at Bizagi? Founded in LATAM, we’re a global company with strong presence in EMEA and growing in NAM. We’re proud of our diverse culture, world\-class leadership, and incredible team. At Bizagi, you’ll make a real impact, grow professionally, and enjoy the journey. We value innovation, collaboration, and accountability—and we support flexibility and work\-life balance. Diversity, inclusion, and mutual respect are part of who we are.*Join us and discover the best work of your career at Bizagi.* ¿Qué estamos buscando? We are looking for a Sena student in Information Systems or a technologist in Software Development Analysis or related fields, who has interest in the area. The candidate must have basic knowledge of computer science, networks, operating systems, and applications. Will provide technical support and assistance to customers regarding the company's products and services. We require a responsible, proactive, organized person with the ability to work in a team. Responsibilities* Tickets, level 1 support, help desk * Receive and register customer inquiries or incidents through various communication channels * Resolve the simplest and most frequent technical issues, following a catalog of available solutions or their own knowledge. * Escalate more complex cases to the next support level, documenting relevant information and the status of the inquiry. * Track assigned cases and keep customers informed about the progress and resolution of their requests. * Collaborate with the company's internal team to resolve internal or external demands related to the use of hardware and software. Competencies * Basic knowledge of computer science, networks, operating systems, and applications. * Effective communication skills * Customer service orientation * Ability to analyze, diagnose, and resolve technical problems.