Job Description **Required Profile:** We are looking for a professional with **3 years of experience** leading infrastructure outsourcing services, who has managed technical teams and clients preferably from the financial sector. **Technical Requirements:** * Service management fundamentals. * SLAs, OLAs, and service metrics. * Service continuous improvement. * SRE (Site Reliability Engineering) fundamentals. * Process and task automation. * Operational indicators and KPIs. * Risk identification and analysis. * Team capacity and performance. **Working Conditions:** * **Work Modality:** On-site in **Bogotá** and/or **Medellín**. * **Contract Type:** Indefinite term. * **Salary:** Negotiable, according to experience. **Additional Benefits:** Life insurance, health insurance, certification voucher payment, employee fund, referral bonus, and 100% benefits-eligible salary. Apply now We are a company with over 20 years of experience in administration, management, and improvement of technological platform components related to information management. We provide technology solutions under outsourcing and consulting models to companies across various economic sectors, aiming for integration and efficiency. Experts in data governance, we offer services in administration, implementation, support, optimization, and integration of databases, application servers, operating systems, business intelligence, data migration, SOA integration, and business process management. View all \>