Level 2 Support Technician - With on-site support experience

Description

Job Summary: We are seeking a Level 2 Support Technician to resolve technological incidents, escalate requests, and manage collaboration tools and licensing. Key Highlights: 1. Technical support and guidance to end users regarding technological failures 2. Management of collaboration and technological productivity tools 3. Leading continuity and improvement processes in IT collaboration A prominent technology services company specializing in technical support is currently seeking Level 2 Support Technicians with the following requirements: PROFESSIONAL DEGREE in Development, Systems, Networks, Informatics, or related fields. Minimum of TWO (2) years of experience in databases, introductory HTML knowledge, and Power Apps within the Microsoft Office 365 ecosystem. Skills and competencies: Proficiency in Windows, Android, and iOS operating systems; MAC-OS preferred; Microsoft 365, intermediate Excel, customer service, time management, teamwork, results-oriented. Additional responsibilities: 1. Support, resolve, and guide end users on incidents and requests related to technological failures. 2. Escalate incidents and requests to vendors or specialized departments as appropriate for proper handling. 3. Timely enablement of collaboration and technological productivity tools through an organized procurement and delivery process to company employees. 4. Ensure timely management and control of licensing for various corporate software. 5. Track renewal cycles for collaboration tool assets. 6. Identify, analyze, and propose definitive solutions to common IT collaboration failures. 7. Lead continuity and improvement processes in the IT collaboration area. 8. Assign and manage inventory of technological resources and tools for end users. 9. Manage the technological onboarding process for company employees. 10. Document execution of departmental processes. 11. Develop back-up documentation for employees who have left the company. 12. Support audiovisual setups for company employees. Working Conditions: Salary: COP $2,300,000 + COP $38,000 telephone allowance and all statutory benefits. Contract Type: PROJECT-BASED OR SERVICE CONTRACT. Work Modality: 100% on-site. Schedule: MONDAY to SATURDAY, 7:00 AM to 5:30 PM (not exceeding 44 weekly hours). Immediate availability.-Requirements- Minimum education: University degree / Technical program 2 years of experience Knowledge: Time management, Databases, Systems development, Results orientation, Linux, Microsoft Excel, OneDrive, Computer networks, Operating systems, Support, Technical support, Technology, Microsoft Power Apps Keywords: technologist, technician, tech, technician, technology, technology, technologist, assistance, support, support