VoC Analytics Analyst

Indeed

Company

Job typeFull-time

Workplace typeOnsite

Experience levelNo experience limit

Education levelNo degree limit

Description

Job Summary: Credicorp Capital is seeking a VoC Analytics Analyst to lead the tactical operation of the Voice of Customer program, transforming challenges into opportunities. Key Highlights: 1. Transform challenges into opportunities through Voice of Customer (VoC) data analysis. 2. Connect experience insights with key business metrics. 3. Lead large-scale measurement campaigns and centralize customer insights. **Credicorp Capital** invites you to Convert Challenges into Opportunities and become our next **VoC Analytics Analyst**, working within the **Center of Excellence for Strategic Design and Experience** in **Lima, Peru** and **Bogotá, Colombia**. **Mission:** Execute the tactical operation of the Voice of Customer (VoC) program by capturing, cleaning, and quantitatively analyzing data with statistical rigor. This role ensures maintenance of the signal ecosystem and its linkage to business KPIs (LTV, retention, deepening, productivity, complaints), enabling experience decisions to be evidence-based, defensible, and actionable. **Key Responsibilities:** * Process and analyze NPS, verbatim, PQRS, and passive VoC data. * Connect experience insights with business metrics (LTV, churn, AUMs, productivity). * Lead large-scale measurement campaigns and coordinate with technology vendors. * Centralize and organize customer insights into a searchable repository. * Manage the closed-loop process and CX Economics framework operationally using data. **Application Requirements:** * Bachelor’s degree or higher in Statistics, Economics, Industrial Engineering, Systems Engineering, or Data Science. * Minimum 5 years of experience in CX analytics or BI; at least 2 years analyzing NPS at scale. * Basic English proficiency (technical reading). * Advanced Excel skills. * Intermediate SQL skills. * Intermediate Power BI/Tableau/Looker skills. * Experience with VoC platforms (Qualtrics, Medallia). * Additional knowledge: Statistical rigor (sampling, confidence intervals), linkage to business KPIs, and data privacy. ***This recruitment opportunity is also open to persons with disabilities.***

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Posted by

Valentina Rodríguez

Indeed · HR

Location

Valentina Rodríguez

Indeed · HR

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