Laboratory Leader

Description

Position Summary: QIMA is seeking an engineering professional to lead NYCE Colombia S.A.S.'s laboratory, ensuring impartiality, coordinating testing services, and supervising technical activities for quality excellence. Key Highlights: 1. Lead the technical and operational responsibility of a testing laboratory. 2. Ensure regulatory compliance and quality in testing services. 3. Promote innovation and continuous improvement in laboratory processes. **Company Description** At QIMA, our mission is to provide our customers with intelligent solutions to manufacture products they can trust. With operations in over 100 countries, we serve the consumer products, food, and life sciences industries and help more than 30,000 brands, retailers, manufacturers, and producers achieve quality excellence. We combine on-the-ground expertise with digital solutions that deliver precision, transparency, and intelligence for quality and compliance data. What sets us apart is our unique culture. Our 5,000 Qimers live and make decisions every day based on our QIMA Values. With customer passion, integrity, and a commitment to simplifying things, we are revolutionizing the testing, inspection, and certification industry. Are you ready to join this exciting journey with us and help us achieve our mission? **Job Description** * Assume technical responsibility for NYCE Colombia S.A.S.’s laboratory, ensuring services are delivered impartially and objectively. * Coordinate and supervise testing and assay services strictly adhering to applicable regulations. * Support the development of course content related to management areas and deliver corresponding training. * Coordinate quotation preparation, billing, and collections. * Participate in establishing agreements, alliances, and/or contracts when necessary. * Stay updated and ensure appropriate communication of national and international regulatory documents and criteria. * Participate in all client-required processes, providing support to the commercial department. * Monitor and track services, action plans, and commitments with clients or improvement activities. * Select, and where applicable, qualify and authorize activities of personnel under supervision. * Verify and ensure, in coordination with relevant organizational departments, compliance with requirements for obtaining and maintaining accreditations from accreditation bodies. * Lead the establishment of agreements, alliances, and contracts within the scope of authority. * Supervise information analysis activities, decision-making, and issuance of laboratory reports. * Where applicable, supervise and authorize issuance of test reports. * Support promotion of laboratory services by attending to and serving current and potential clients, as well as participating in events and exhibitions. * Provide training to subordinate staff and personnel from other departments regarding laboratory processes. * Coordinate proper preparation and signing of service contracts with clients. * Identify and analyze business opportunities to expand the service portfolio of assigned areas. * Ensure operational processes comply with applicable laws, procedures, and any other relevant documents. * Monitor the laboratory to ensure compliance with applicable service policies and procedures. * Support internal quality audits and establish appropriate measures to agree upon and follow up on action plans jointly with the Quality Department, addressing improvement, preventive, corrective, and correction actions. * Authority to identify deviations from the management system or from procedures for conducting laboratory activities. * Report to the laboratory’s general management on process performance and any improvement needs for the laboratory. * Ensure the laboratory’s physical infrastructure is maintained, including appropriate calibration and maintenance where applicable. * Plan and ensure necessary training for laboratory personnel to guarantee their technical competence. * Ensure the NYCE website is kept up-to-date regarding laboratory services. * Safeguard NYCE’s institutional image among employees, clients, and institutions. * Participate in the company’s strategic process, particularly in setting objectives for the department. * Agree with immediate supervisor on tactical objectives for the department, communicate them properly, and set annual objectives for personnel under supervision. * Collaborate on budgeting and administration of operational expenses for the area. * Implement, monitor, and report performance indicators for the area of responsibility, identifying improvement opportunities. * Adapt to, and help the team adapt to, changes and adjustments arising from the company’s reality and its environment. * Manage all resources under responsibility to deliver services effectively and efficiently. * Ensure performance evaluation of personnel under supervision is conducted following Human Capital Department guidelines. * Remain open and proactive toward innovation and adoption of best practices. * Identify non-conforming testing work. * Investigate causes of non-conforming work and complaints, managing corrective or corrective actions necessary to eliminate the identified issue. * Ensure communication regarding the effectiveness of the laboratory management system and the importance of meeting customer and other requirements. * Ensure maintenance of the laboratory management system’s integrity when planning and implementing changes to it. * Ensure effectiveness of laboratory activities. * Authority to identify deviations from the LENC laboratory testing management system or from procedures for conducting laboratory activities. * Authority to initiate actions to prevent or minimize deviations. * Authority to implement, maintain, and improve the LENC laboratory management system. **Requirements** * Engineering degree in Electrical, Electronics, or related fields; specialization in projects, quality management, or materials engineering is desirable. * 2–5 years of verifiable experience leading laboratories and teams in the electrical sector; ISO/IEC 17025 certification; RETIE and RETILAP certifications. **Additional Information** * Work location: Bogotá D.C. * Position type: Full-time, Permanent * Salary: To be agreed upon, paid biweekly * Monday to Friday, 8:00 a.m. to 5:30 p.m., On-site