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Job Summary: Responsible for the operation, monitoring, and support of cloud environments, ensuring service availability and efficiency, and collaborating with teams to guarantee operational continuity and SLA compliance. Key Highlights: 1. Challenging career with continuous learning 2. Part of a global network with growth opportunities 3. Working with exceptional people and a focus on innovation Accenture is a global leader in professional services, offering a broad range of solutions in strategy and consulting, technology, operations, and digital capabilities, delivering comprehensive services to our clients to help them achieve peak performance. In our **\#Technology** team, we partner with clients to address the many challenges of digital transformation. We help them harness the power of digital technologies to become more effective, innovative, and disruptive. **Why Choose Accenture?** If you seek a challenging career, continuous learning, being part of a global network, diverse growth and development opportunities, and working with exceptional people, this is the place for you. At Accenture, we have four business areas: Strategy \& Consulting, Technology, Operations, and Song. Each offers a unique professional experience while maintaining a focus on innovation, collaboration, and client transformation. **Responsible for operating, monitoring, and supporting cloud environments (primarily AWS and Azure) within the IMS model, ensuring service availability, stability, and efficiency. Acts as part of CloudOps Resolution Groups, handling incidents, requests, and changes, and collaborates with infrastructure, security, middleware, and application teams to ensure operational continuity and SLA compliance.** **Activities:** Monitor health and availability of cloud resources (compute, storage, networking) Handle incidents and requests related to cloud infrastructure Perform troubleshooting on cloud services (VMs, storage, networks, load balancers) Manage instance and resource startup/shutdown based on operational demand Validate and support cloud environment deployments (pre- and post-implementation) Administer basic configurations of cloud resources Manage access and identities (IAM) in coordination with security Analyze alerts and events generated by monitoring tools Escalate complex incidents to specialized teams or vendors Participate in change management Execute recurring operational tasks (checklists, maintenance) Support basic cost optimization (rightsizing, shutting down idle resources) Validate backups, snapshots, and recovery mechanisms Document operational procedures and incident resolution (runbooks) Ensure compliance with cloud standards and best practices Coordinate with network, DBA, middleware, and application teams" **Skills:** Cloud (AWS / Azure): AWS EC2 (Linux / Windows) Amazon EBS / S3 AWS IAM (roles, policies – basic/intermediate) Amazon CloudWatch (monitoring, logs, alarms) Elastic Load Balancer (ELB) VPC (subnets, basic routing) Azure Virtual Machines Azure Storage Accounts Azure Active Directory (basic IAM) Azure Monitor / Log Analytics Azure Load Balancer / Application Gateway Virtual Network (VNet) Cloud Operations / CloudOps: Incident management (ITIL) Monitoring and alerting Cloud troubleshooting Change management Execution of operational tasks Basic resource optimization (cost \& performance) Backup and snapshot management Operating Systems: Linux (RHEL, Ubuntu – basic/intermediate) Windows Server Basic administration (users, services, logs) Troubleshooting Networking: Basic networking concepts (DNS, IP, routing) Security groups / NSG Ports and protocols Service-to-service connectivity VPN (fundamentals) Security (basic): Identity and access management (IAM) Cloud security best practices Credential and policy management Compliance concepts Tools: Azure DevOps / JIRA / ServiceNow Monitoring tools (cloud-native and third-party) CLI (AWS CLI / Azure CLI – fundamentals) Technical documentation Plus (optional): Scripting (Bash / PowerShell / Python) Infrastructure as code (Terraform – fundamentals) Containers (Docker) Kubernetes (fundamentals) Experience in operational automation FinOps (fundamentals) Cloud certifications (AWS / Azure)
