Operational Support Agent

Description

Job Summary: We are seeking an Operational Support Agent to manage and track operational and administrative requests, updating and controlling information in internal systems. Key Highlights: 1. Manages operational and administrative requests. 2. Updates and organizes information in internal systems. 3. Records data, validates information, and ensures traceability. Join Siigo and help transform how thousands of companies operate with technology. At Siigo, we are looking for our next **Operational Support Agent** to join our team and take innovation to the next level. **Your Challenges:** * Manage and track operational and administrative requests (quotations, renewals, billing, software and hardware inventory, etc.) according to your assigned area. * Update, organize, and control information in internal systems (CRM, Drive, Office 365, internal platforms). * Record data, validate information, and ensure its proper traceability. * Prepare operational reports and provide visibility into progress. * Manage tickets, digital signatures, and basic requirements for your assigned area. * Manage schedules, meetings, events, and operational communications. **What We Need From You:** * You hold a technical or technological degree in Administrative Management, Operations, Accounting, or related fields. * You have at least 1 year of experience in administrative support and/or document management. * You have experience in digital-channel customer service. **What We Offer:** * Remote work. * Initial fixed-term contract for 3 months, with potential for direct indefinite-term employment with the company. * A team committed to real learning and growth. * An environment where innovation and collaboration are part of everyday life. * Benefits that truly make a difference. **We Propose:** * Becoming part of a company that transforms your life by promoting a culture of excellence—grounded in purpose, values, and capabilities—which is our essence and what sets us apart from other companies. * Enjoying a Benefits, Well-being, and Work-Life Balance Plan that integrates your life both inside and outside the company, creating happiness experiences for everyone (employees and their families). * Interest in and support for your continuous learning, professional development, and personal growth. * Having fun doing what you love and achieving outstanding results. * Being yourself in an inclusive and diverse workplace. At Siigo, we value the unique experiences and perspectives of each individual. We believe everyone has something valuable to contribute, and we’re excited to meet those who wish to join our team. If you’re passionate about growing and making a difference in an inclusive environment—we want to meet you!