We're hiring a highly organized and detail\-oriented Administrative Assistant/Customer Service Specialist. This dynamic, hybrid role requires exceptional communication and proficiency with CRM systems to handle essential client relations, membership administration, and crucial operational support. What You'll Do: Client \& Membership Administration * Manage all client accounts: process Upgrades, Downgrades, and Cancellations. * Handle billing duties, including auto\-recurring billing, failed payment follow\-up via phone and email, and membership terms/conditions communication. * Ensure CRM data accuracy by managing account access and maintaining the client database. Customer Service \& Communication * Serve as the primary contact, managing all inbound calls (clients, customers, prospects, etc.) with professionalism, routing complex issues as needed. * Manage and respond promptly to all digital inquiries: Website "Contact Us" form, Customer Service Emails (info@ inbox), and website Chats. * Resolve common client issues directly (Website Troubleshooting, Credit Card updates, Account Access). * Log all correspondence accurately in the company CRM. Operations, SOPs, \& Marketing Support * SOP Management: Create, update, and manage all Customer Service Standard * Operating Procedures (SOPs) within the Company Database (SharePoint). * Marketing Support: Provide general administrative support, maintain the marketing calendar, and manage the posting of approved content on company social media platforms (including tracking performance metrics). * Assist with other operational tasks, such as uploading seminar lists into the CRM. What We Offer – 100% Company\-Paid Benefits Joining our team means access to: * English classes (personalized to your level) * Private health insurance (medicina prepagada) * Gym membership * Hybrid Work Model * Life \& funeral insurance Tipo de puesto: Tiempo completo, Indefinido Experiencia: * ventas o servicio al cliente: 2 años (Deseable)