Technical Support Manager

Description

Job Summary: The Technical Support Manager is responsible for designing, implementing, and ensuring compliance with post-sales technical services, supporting negotiations, and strengthening technical knowledge. Key Responsibilities: 1. Design and implement post-sales technical services 2. Provide technical support for negotiations with key customers 3. Strengthen the technical knowledge of the sales force ### **Context and Environment** Employee based in Bogotá TotalEnergies Marketing Colombia SAS (TCO SAS) manages commercial activities for the Marketing & Services (M\&S) branch in Colombia and Ecuador. ### **Key Activities** The Technical Support Manager is responsible for designing, implementing, and overseeing proper execution of our post-sales technical services for current accounts, direct prospects, and distributor accounts. Provide technical support for negotiations with potential direct accounts and distributors. Strengthen the technical knowledge of distributors’ sales force and the company’s sales force. Main responsibilities: * Train and strengthen distributors’ sales force technical knowledge required to conduct performance-based negotiations for our products. * Advise distributors’ technical teams on designing and developing work plans and delivering services for current accounts and prospects, primarily focused on generating added value, and ensure proper implementation and management of these plans. * Provide technical support for negotiations with key potential accounts of distributors. * Advise distributors’ sales and technical teams on appropriate selection and application of our products, and supply technical data sheets and safety data sheets. * Support and ensure high-quality delivery of laboratory services. * Support and guide handling of claims regarding product performance. 100% on-site work Base salary of $5\.500\.000\+ benefits ### **Candidate Profile** Professional with a degree in Mechanical or Industrial Engineering, with specific expertise in Advanced Excel, Power BI, and SAP; minimum 3 years’ experience in similar roles or in industrial or automotive maintenance, with proficiency in Excel and advanced English. Skills: Decision-making, leadership, analytical thinking, flexibility and adaptability to change, dynamic mindset, strong communication, ability to work under pressure, teamwork, project focus and execution. ### **Additional Information** **TotalEnergies values diversity, promotes individual development, and offers equal employment opportunities to all candidates.** TotalEnergies Marketing \& Services (M\&S) is dedicated to developing petroleum-derived product distribution activities and related services for the Company. Its geographical scope covers North America, Central America, Caribbean islands, and South America. Present in 28 countries across the region, M\&S conveys the TotalEnergies brand image to both individual and professional customers. TotalEnergies’ ambition is to be a leading brand, recognized for its proximity to customers and the value it delivers to each one. M\&S achieves this ambition by creating solutions targeting performance, energy efficiency, mobility, new energies for mobility, and digital transformation. In the Americas, M\&S’s three main business areas are retail trade (primarily through its network of service stations), lubricants production and sales, and distribution of products and services for professional markets (primarily specialty fluids, bulk fuels, and aviation fuel).