External Customer Trainer - Pereira

Description

Job Summary: We are looking for a passionate Customer Onboarding Trainer who loves teaching and creating memorable experiences, helping users master technological tools. Key Highlights: 1. Flexible and collaborative culture focused on development 2. Training and growth program 3. Opportunity to impact the experience of thousands of users We are seeking a Customer Onboarding Trainer! If you are passionate about teaching, creating memorable experiences, and helping users master technological tools, this role is for you! At ON OFF, we support our clients in maximizing the value of our solutions—and you will be key in that process. · What will you do in this role? You will be responsible for ensuring each client understands, learns, and correctly and independently uses our software. Your mission will be to deliver a clear, practical, and effective training experience from day one. Your main responsibilities will include: Preparing and delivering in-person or virtual training sessions tailored to each client’s level. Explaining system functionalities in a simple, pedagogical, and 100% practical way. Assessing user learning and reinforcing as needed. Designing, updating, and creating training materials: guides, tutorials, videos, microlearning capsules, and presentations. Conducting follow-ups to verify that the client is using the tool correctly. Recording sessions, findings, and progress in our internal tools. Identifying early warning signs of customer churn and generating alerts. Contributing ideas to continuously improve the onboarding process. · Who are we looking for? A service-oriented person with patience, pedagogical skills, and exceptional clarity in explaining technical concepts simply. Technical, technological, or university degree holder in administrative, systems, pedagogy, communications, engineering, marketing, or related fields. 6 months of experience in training, user onboarding, functional support, or customer service. Desirable knowledge in: In-person/virtual training methodologies Creation of pedagogical materials Intermediate Excel Use of corporate technological tools (ERP, CRM, POS, LMS) · Competencies we value: Clear and effective communication Creativity and dynamism Results orientation Teamwork Planning and follow-up Adaptability Passion for the customer · What do we offer? Salary: $2.860.000 Flexible, collaborative, and development-oriented culture Training and growth program A free day on your birthday Excellent work environment Opportunity to directly impact the experience of thousands of users · If you are passionate about training, teaching, and supporting others in technology adoption, apply now and connect with a company transforming its customers’ experience!. -Requirements- Minimum education: University degree / Technical program years of experience Knowledge: Communication, Applied teaching Keywords: costumer, cliente