**Company Description:** The Employment Service operated by Comfama is the platform that connects people with companies offering job opportunities and seeking to attract talent that contributes to their growth and consolidation. The vacancies published by the Comfama Employment Service correspond to employment opportunities offered by companies in various sectors, located in Medellín and Antioquia. If you are interested in reviewing the vacancies to connect professionally with Comfama, we recommend visiting our website www.comfama.com, option "Work with Us". **Job Functions:** Contento BPS requests for its team professionals with at least 1 year of experience in call center project implementation, to fill the position of Implementation and Development Analyst. **Academic Requirements:** Technician, technologist, or professional in business administration, industrial engineering, mechanical engineering, telematics engineering, systems engineering, computer engineering, or related fields. **Specific Responsibilities:** * Implement and develop processes in call centers. * Participate in the execution of customer service-related projects. * Apply process methodologies in operations. * Create flowcharts and technical documentation. * Analyze customer indicators and processes. **Knowledge and Skills:** * Experience in projects. * Proficiency in Office tools. * Process methodologies. * Flowchart creation. * Knowledge of technological tools. **Salary:** $2,729,500 + statutory benefits. **Working Hours:** Monday to Friday from 7:00 a.m. to 5:00 p.m. **Contract Type:** Permanent. **Work Location:** Itagüí. On-site mode. **Requirements:** Technician, technologist, or professional in administration, industrial, telematics, systems, or related fields. Minimum of 1 year of experience in call center project implementation. Proficiency in Office tools. Knowledge of technological tools. Flowchart creation. **Offer Conditions:** **Net Monthly Salary:** 2729500