Customer Service Agent

Description

Job Summary: We are seeking a bilingual agent to provide comprehensive support in explaining and managing a medical platform, resolving inquiries, and delivering presentations. Key Highlights: 1. Excellent work environment and employee opinions are valued 2. Opportunity to improve English by working in a bilingual environment 3. Professional growth and contribution to Colombia's bilingual workforce **Customer Service Agent \- Weekends Off (MONDAY TO FRIDAY) 40H** **Employment Type:** Full-time. 40 hrs/week. **Contract Type:** Indefinite term. **Schedule:** Monday to Friday. **Work Mode:** IN-PERSON. **Location:** Medellín, Antioquia. **Salary Range:** $2'850\.000 **Job Description:** We are seeking a bilingual agent to provide comprehensive support in explaining and managing a medical platform. Responsibilities include assisting users in understanding the platform’s functionality, supporting resolution of specific queries, reviewing and managing tickets related to the platform, delivering service-related presentations, and conducting quality control of the service. The ideal candidate must demonstrate clear and professional communication skills in both English and Spanish, via phone and email. A conversational level of English and exceptional customer orientation are required. **About Profesor X:** Our vision is to become the most recognized bilingual staffing company among physicians and lawyers based in the United States, employing 1\.000 people in Colombia by 2026\. Our mission is to help U.S.-based doctors and lawyers hire hardworking and motivated personnel in Colombia to increase productivity by expanding their workforce. We provide qualified personnel to U.S. companies, helping them achieve their business goals by supplying hardworking, motivated, disciplined, and bilingual staff in Colombia. **Why Profesor X:** We offer an excellent work environment where everyone is friendly. We provide competitive pay and a 40-hour weekly schedule from Monday to Friday. Your English will improve while working with us; we value our employees and their opinions, and we are continuously growing. You can be part of this growth and contribute to Colombia being recognized for its hardworking and bilingual workforce. **Performance Objectives:** * Support users in understanding and using the medical platform. * Resolve specific inquiries and manage platform-related tickets. * Deliver informative presentations about the service and its functionality. * Conduct service quality control and ensure proper operation. * Respond to calls and emails professionally and efficiently. * Organize and manage documents related to the platform. **Key Skills / Competencies:** * Proficient in Microsoft Office, Google Drive, and digital platforms. * Exceptional communication and presentation skills in English and Spanish. * Excellent time management, multitasking ability, and task prioritization. * Problem-solving ability and capacity to deliver professional customer service. * Attention to detail and ability to work independently. * Positive attitude and willingness to learn and adapt to new tools and processes. **Education \& Experience:** * Minimum English level B2 or higher (bilingual person). * Minimum high school diploma. * Technical or university education is preferred but not required. * Paid training is provided. **Physical Requirements:** * Prolonged periods of sitting at a desk and working on a computer. **Benefits:** * No weekend work * 40-hour workweek from Monday to Friday. * 6 vacation days upon completing the first 6 months with the company. * Health insurance (EPS), pension, severance pay (Cesantías), bonus (Prima), and family compensation fund (Caja de compensación familiar). Job Type: Full\-time Work Location: In person