Service Desk Agents

COP 1,750,000/month
Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelNo degree limit

Description

Job Summary: We are seeking a technical support and customer service specialist with experience in ticket management and mobile device support to resolve incidents. Key Highlights: 1. Customer service and technical support experience. 2. Proficiency with remote support tools and ticket management platforms. 3. Mobile device configuration and support (Android and iOS). Do you have customer service and technical support experience? This opportunity is for you! **Location:** Medellín (100% remote work). **Preference** for candidates residing near the Sabaneta Metro station. Conditions * **Compensation:** $1\.750\.000 per month. * **Contract type:** Service provision agreement. * Work modality: 100% remote. * Shifts: Rotating shifts. Requirements * Minimum 1 year of experience in service desk or technical support. * Customer service experience. * Proficiency with **remote support tools**. * Experience with ticket management platforms, preferably **ServiceNow**. * Experience in **mobile and tablet configuration and support** (Android and iOS). * Knowledge of **Microsoft Intune** for device enrollment and management (desirable). * Basic knowledge of **Linux** (preferred). * Desktop support experience. * Excellent communication skills, user orientation, and ability to resolve Level 1 incidents. If you meet the profile and are interested, please send us your resume. We look forward to meeting you! Workplace: Hybrid in Itagüí, Antioquia (Itagüí)

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Posted by

Valentina Rodríguez

Indeed · HR

Location

Valentina Rodríguez

Indeed · HR

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