**Job Description** A technology company with over 30 years in the industry offering partial or comprehensive solutions in engineering, networks, or equipment is seeking a Systems Engineering, Computer Science, Telecommunications, or related field professional for the position of **''Level 1 Technician''** Requirements: * Technicians, technologists, professionals in systems, computer science, telecommunications, or related fields, or students in final semesters. * Knowledge of networks and communications. Microsoft and Linux Operating Systems. SAP Basis. * Certification in work tools: helpdesk and CMDB, Microsoft, Google, Acronis, antivirus * Minimum 1 year of experience in on-site technical support, remote support, call center, ITIL, Scrum. Responsibilities; · Responsible for providing first-level comprehensive solutions to customers regarding the company's products and services. Provide technical support via phone and email through the internal ticketing system NIX. · Handle, resolve, manage, and monitor requests, incidents, and customer inquiries (PQRS) at Level 1 Support. · Attend and manage requests by phone, providing solutions to requirements. * Continuously follow up on active cases, tracking progress in escalations and/or consultations made We Offer: * Fixed-term contract for 3 months with possible extensions, then transition to indefinite contract * Salary between $1'500\.000 and $1'700\.000 * Rotating shifts: Monday to Thursday (6:00\.am \- 1:30 pm) (02:00 pm \- 10:00 pm)(08 am \- 04:00 pm) / Friday (06:00 am \- 12:00 pm) (4:00pm \- 10:00 pm) Saturday (6:00\.am \- 1:30 pm) (02:00 pm \- 10:00 pm) (10 am \- 04:00 pm) Sundays and holidays (08:00am \- 04:00 pm) * 1 Paid birthday day off. Apply with your resume: 3194067482 \- 317 4307047 WhatsApp Email: **Administrativo@supplies.com.co** Position type: Full-time Position type: Full-time