IPS Receptionist

Description

Job Summary: We are seeking an Administrative Health Assistant to receive, guide, and process information; manage communications; refer patients; file clinical records; and promote healthy practices. Key Responsibilities: 1. User attention and guidance in hospital services 2. Management of information and filing of clinical records 3. Promotion of safe and healthy practices in the workplace Position: Administrative Health Assistant The IPS requires an Administrative Health Assistant for its team. Education: Nursing Technician / Administrative Health Assistant / Public Health Experience: 12 months in the position · Responsibilities: - Receive, guide, and interview users to obtain and process the information required for the provision of hospital services and current regulations. - Receive information via email, telephone, or technical or technological means, and deliver the corresponding messages. - Refer patients or applicants to other organizations if they are not eligible for the provided services or require more specialized care. - Provide information and answer questions regarding procedures, care, products, services, requirements, and complaints from patients or users. - Classify, file, and safeguard clinical records during service delivery, in accordance with current regulations. - Promote safe and healthy practices in the workplace, aligned with self-care principles and current legal regulations. - Identify patient and user needs according to marketing policies and customer segmentation. - Perform related duties. · Knowledge: - Office and administrative services - Customer service - ICT management - First aid - Person-centered service and humanization · Skills: - Reading comprehension - Assertive communication - Teamwork - Service orientation - Proactivity - Following instructions · Salary: $2.177.490 Schedule: Rotating shifts from Monday to Saturday (44 hours per week) Education: Technical degree Experience: 1 year Workplace: Medellín Contract type: Permanent. -Requirements- Minimum education: University / Technical program 1 year of experience Keywords: reception, receptionist, recepcionista