Technical Support Apprentice

Description

Job Summary: A major company is seeking a technical support apprentice with a background in technology to perform maintenance and provide support to internal users. Key Responsibilities: 1. Perform preventive and corrective maintenance on computer equipment 2. Provide first-level technical support to internal users 3. Document procedures and solutions for the knowledge base A major company is seeking personnel for its team to fill the position of Technical Support Apprentice. · Academic qualification: Technician in Technical Support, Data Networks, or related fields, currently in training (studies in progress). · Specific responsibilities: - Perform preventive and corrective maintenance on computer equipment. - Provide first-level technical support to internal users. - Register, diagnose, and track incidents using ticketing tools. - Use remote support tools to resolve issues. - Document procedures and solutions for the knowledge base. · Required Knowledge: - Knowledge of preventive and corrective computer maintenance. - Familiarity with remote support tools. - Ability to document IT processes. - Preventive and corrective maintenance. - Help desk / service desk. - Remote support tools. - Documentation of IT processes. · Salary: $1,750,905 + $249,095 transportation allowance + statutory benefits. Schedule: Monday to Friday, 8:00 a.m. to 5:00 p.m. Contract Type: Apprenticeship contract. Work Location: Medellín. -Requirements- Minimum Education: University / Technological program Years of experience Keywords: apprentice, internship, trainee, support, soporte, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist