**About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world\-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** On Colombia’s Caribbean coast, in the historic city of Cartagena, Four Seasons is revitalizing a collection of landmark buildings dating as far back as the 16th century. Experience the authentic charm of the Getsemaní neighbourhood, where timeless style infuses the 131 accommodations, including 27 suites. Connect to the lively social scene in four restaurants and lounges. Entertain in two ballrooms. Then unwind at the Spa, Fitness Centre and two rooftop pools. With timeless style and legendary service, Four Seasons is shaping Cartagena’s new cultural focal point. **About the role:** He is responsible for receiving guests; transporting their luggage; providing guidance on hotel facilities and services, and offering local recommendations. He also handles delivering messages and packages, and performing other errands within the hotel. His main objective is to provide personalized and exceptional service, anticipating guests' needs to ensure an unforgettable experience, both upon arrival and departure. **What you will do:** * Protect the safety of guests and hotel employees and respond immediately to any emergency situation that may arise. * Greet guests and customers warmly at the hotel entrance, addressing them by name. * Record updates on time completed and report anomalies. * Complete his shift checklist and ensure no pending tasks are left for the next shift. * Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assist customers with all inquiries regarding hotel services, operating hours, key hotel staff, internal events, directions, etc. * Escort guests to their rooms and highlight at least three distinctive room amenities. * Serve as a connection point between guests and different hotel departments to provide better service and timely report any incidents or anomalies that occurred during his shift to his supervisor. * Deliver luggage to the room after check\-in within no more than 10 minutes and collect luggage from the room during check out. * Safeguard luggage and maintain proper records of deliveries and collections. **Requirements:** * Desired 6 months of customer service experience. * Intermediate \-advanced English **What we offer:** * Competitive salary. * Indefinite term contract * Training and development opportunities * Complimentary accommodation at other Four Seasons and Resorts hotels * Complimentary meals during working hours * Uniform laundry service **Availability:** Full time with availability to work rotating shifts