**BILINGUAL CALL CENTER CUSTOMER SERVICE AGENT - ENGLISH / SPANISH** **Job Type:** Full-time. 40 hrs/week. **Contract Type:** Indefinite-term. **Schedule:** Monday to Friday. **Work Modality:** IN-PERSON. **Location:** Medellín, Antioquia / Puerto Seco. **Salary Range: $2,850,000 – $3,000,000** **Job Summary:** The bilingual agent will provide administrative support to U.S.-based law firms and/or medical provider offices. Job responsibilities include answering calls in English, calendar management, scheduling clients, and handling documentation. The ideal candidate must demonstrate polite and professional communication in English via telephone and email with clients and team members. The candidate will support the team by performing tasks related to organization and communication. A conversational level of English is required. We are obsessed with customer success, results-oriented, accountable, transparent, and aligned. **About Profesor X:** Our vision is to become the most recognized bilingual staffing company among U.S.-based physicians and lawyers, employing 1,000 people in Colombia by 2026. Our mission is to help U.S.-based doctors and lawyers hire hardworking and motivated staff in Colombia. We supply qualified personnel to American companies. We help them achieve their business goals by providing hardworking, motivated, disciplined, and bilingual staff in Colombia. **Why Profesor X:** We offer an excellent work environment where everyone is friendly. We provide competitive pay. We work only 40 hours per week, Monday to Friday. Your English will improve while working with us. We value our team members and their opinions. We are growing—and you can be part of that growth. We aim to showcase Colombia’s hardworking, motivated, and bilingual workforce. **Performance Objectives:** * Ensure all administrative responsibilities are fully executed with maximum attention to detail, efficiency, and timeliness. * Answer calls in English, schedule meetings, and support team members and clients. **Send and respond to emails professionally and appropriately.** * Maintain professional and courteous communication. * Perform data entry. * Organize documents. * Handle sensitive information confidentially. **Key Skills / Competencies:** * Proficient in Microsoft Office. * Excellent time management and multitasking skills, with ability to prioritize tasks. * Collaboration Skills: Analytical mindset, initiative, team orientation, clear communication. * Attention to detail and problem-solving ability. * Excellent written and verbal communication. * Professional customer service. * Consistently demonstrate a positive “I can do it” attitude. * Ability to establish and maintain effective working relationships with colleagues, clients, and the general public. * Capacity to work independently with minimal supervision. **Education & Experience:** * Must have a minimum English proficiency level of B2 or higher (Bilingual individual). * High school diploma required. * Technical or university education is preferred but not required. * **No prior experience required. Paid training provided.** **Physical Requirements:** * Extended periods of sitting at a desk and working on a computer. **Benefits:** * Paid training provided. * No weekend work. * 40-hour workweek, Monday to Friday. * 6 vacation days upon completion of the first 6 months with the company. * Health insurance (EPS), pension, severance pay, bonus, and family compensation fund. Job Type: Full-time, Indefinite-term