Summary: UnifyCX is seeking motivated Customer Service Agents to be the primary contact for clients, handling inquiries with professionalism and empathy via phone, email, and written correspondence. Highlights: 1. Be the first point of contact for clients' class members 2. Provide accurate information with professionalism and empathy 3. Deliver excellent customer service in a fast-paced environment UnifyCX is growing and looking for **Customer Service Agents** to join our motivated and ambitious team in Barranquilla. **What Will You Do?** As a Customer Service Agent, you’ll be the first point of contact for our clients’ class members. You’ll handle inquiries via phone, email, and written correspondence — always delivering accurate information with professionalism and empathy. ***Key Responsibilities:*** * Answer inbound calls, emails, and written requests. * Provide clear, accurate information about case details, member rights, deadlines, and options. * Follow company procedures and training materials to resolve issues efficiently. * Escalate complex situations when necessary and complete follow\-up tasks to ensure resolution. * Deliver excellent customer service while maintaining accuracy and attention to detail. * Support additional projects and duties as needed. **Who are you?** * Experience: 1\+ years in a call center or customer service role. * Strong verbal and written communication skills; bilingual English/Spanish. * Comfortable working with computers, Microsoft Office, and internal systems. * Ability to stay organized, follow protocols, and provide exceptional service in a fast\-paced environment. **Who We Are:**UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics, and AI\-driven tools like recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA. Our engagement model prioritizes measurable results, like CES and retention, over outdated SLAs. With a focus on automation, talent enablement, strategic partnerships, and strict data protection, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact. *UnifyCX is a certified minority\-owned business and an EOE employer that welcomes diversity.*