Atlantico Help Desk & IT Support Job Listings

Job Summary: The Service Desk Analyst (L1\) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service. In this senior role, the analyst will be expected to handle multiple accounts applying their expertise gained over time. Responsibilities include promptly addressing incoming calls, chats, and tasks, documenting all details within our ticketing system, and utilizing a knowledge base tool, in conjunction with their basic knowledge, to resolve tier 1 requests. When necessary, the Service Desk Analyst escalates unresolved issues to our dedicated tier 2 and 3 support teams. Their role involves applications, hardware, network, and telecommunications systems, as well as delivering essential desktop support services. Responsibilities: * Manage and organize the Incident and Request Queue for Auxis clients, ensuring tickets are assigned correctly. * Serve as the initial point of contact for customers and provide solutions to their issues. * Escalate unresolved queries to the next level of support as needed. * Guide customers through troubleshooting process effectively * Follow up with customers to ensure high\-level satisfaction and issue resolution. * Exceed customer expectations by delivering exceptional customer service. * Maintain detailed case records, documentation, and ensure cases are closed efficiently. * Identify and recommend procedure modifications or improvements. * Update or create Knowledge Base Articles to ensure accuracy in Service Desk procedure. * Stay updated on relevant product offerings, current support policies, and methods of support delivery to provide technically accurate solutions to users. * Perform other related tasks and responsibilities as directed by the Auxis Service Support Team Lead or designated personnel. * Additional responsibilities include: * Comply and adhere to Auxis operational processes and security policies. * Use Auxis Service management tools for Incident, Problem, Change, and Configuration management. * Use Auxis monitoring and management tools for the devices and infrastructure applications. * Attend all operational and project (ad\-hoc) related scheduled meetings as required. * Adhere to the working hours at the client sites or as determined by the Auxis Workforce. Skills and Experience: **Experience:** * 2\-4 years of technical support experience with a strong understanding of best practices and IT frameworks, such as ITIL (Information Technology Infrastructure Library). * Proficiency with Active Directory, network\-shared printers, and Windows with shared drives experience. * Proven experience in efficiently managing tickets and providing exceptional customer support. **Education:** * A high school degree is a prerequisite for this position. * Pursuing a degree in Computer Science, Engineering, IT or equivalent working experience. (Nice to Have) **Personal Competencies:** * Results\-Driven: Committed to delivering high\-quality work, making timely decisions, and achieving company goals. * Ethical: Upholds moral values, follows ethical standards, and respects organizational policies. * Innovative: Generates creative solutions to address challenges and improve processes. * Collaborative: Works effectively with cross\-functional teams to support the organization's strategy. * Data\-Driven: Makes well\-informed decisions by analyzing multiple variables and options. * Adaptable: Quickly adjusts to changing circumstances and appreciates diverse perspectives. * Analytical: Systematically assesses situations, identifies key factors, and prioritizes tasks. * Continuous Learner: Committed to acquiring and applying necessary knowledge and expertise. * Effective Communicator: Listens and communicates clearly to support organizational objectives. **Language Skills:** * Proficiency in English and Spanish (Oral and writing with a minimum of B2\+ level proficiency in both languages being a requirement). **Certifications (Nice to have):** * CISCO CCNA * ITIL * Microsoft 365 Fundamentals * Comptia A\+ About Auxis: Auxis prioritizes employee growth and development to help you advance your career. Auxis’ culture empowers you to be your best in the interest of a common team goal. We are constantly striving to improve our culture and environment and have invested in tools to continue to have better visualization of the pulse of our organization. *Benefits** Health benefits including medical, vision, and dental. * Asociacion Solidarista * Training and development programs * Employee recognition program * Paid time off and family\-paid leave * Paid day off for your birthday!

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Process & Business Analyst – Operational Excellence64520998179969121

Indeed

Process & Business Analyst – Operational Excellence

**Contract Type:** Temporary WAH **Location:** Barranquilla \- //ATLANTICO **Date Published:** 11\-19\-2025 **Job ID:** REF37088W Company Description: **About Sutherland** Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market\-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland *Unlocking digital performance. Delivering measurable results.* Job Description: **About the Role** We are seeking a highly analytical and detail\-oriented **Process \& Business Analyst** to support operational excellence initiatives for a global technology client. This role is critical in identifying process improvement opportunities, mapping workflows, and driving reengineering efforts across service delivery teams. The ideal candidate will have proven experience in process analysis, strong presentation skills, and proficiency in process mapping tools. **Key Responsibilities** * Analyze existing business processes, identify inefficiencies, and design process maps using Microsoft Visio or similar tools to support operational excellence initiatives. * Collaborate with operations and leadership teams to drive continuous improvement and process reengineering efforts. * Conduct stakeholder interviews and workshops to gather requirements, validate process flows, and present findings through professional presentations. * Participate in a process creation test as part of the hiring process. Qualifications: **Qualifications** * **Bachelor’s degree** in Business Administration, Industrial Engineering, Systems Engineering, or a related field. *(Master’s degree is preferred.)* * Minimum **2 years of experience** in process analysis, business analysis, or continuous improvement roles. * Proficiency in **process mapping tools** such as Microsoft Visio, Lucidchart, or Bizagi. * Strong **presentation and communication skills** in English (B2 level or higher). * Demonstrated ability to work collaboratively with cross\-functional teams and independently when needed. * Attention to detail and a structured approach to documentation and analysis. **Preferred Skills** * **Technical certifications** in Lean Six Sigma, BPM, or process improvement methodologies. * Familiarity with operational environments such as customer service, back\-office, or shared services. * Experience supporting both **internal operations** and **client\-facing process initiatives**. Additional Information: All your information will be kept confidential according to guidelines.

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Senior Technical Consultant64520997412995122

Indeed

Senior Technical Consultant

**About the role** As a **Senior Technical Consultant**, you will ensure seamless integration and functionality across our systems. You will be a valued member of the **Travel \& Hospitality** team and work collaboratively with a dynamic and inclusive team within the environment at Cognizant. **In this role, you will:** * Implement and manage ServiceNow ITSM, ITOM, and ITAM solutions to optimize IT operations, ensure service delivery, and align with industry best practices. * Collaborate with cross\-functional teams and stakeholders to integrate ServiceNow applications, gather requirements, and translate them into effective technical solutions. * Provide technical expertise and guidance in designing workflows, automating processes, and supporting troubleshooting to enhance efficiency and reduce manual intervention. * Monitor, audit, and document system performance and configurations to ensure compliance, data integrity, security, and continuous improvement. * Train and support end\-users while staying updated on ServiceNow advancements, driving innovation and maximizing the value of IT services. **Work model:** We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 2\-3 days a week in a client or Cognizant office in Barranquilla, AT. Regardless of your working arrangement, we are here to support a healthy work\-life balance though our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. **What you need to have to be considered:** * Extensive expertise in ServiceNow ITSM, ITOM, and ITAM, with proven experience in implementing and managing these solutions. * Strong analytical and problem\-solving skills to resolve complex technical issues and optimize IT infrastructure. * Excellent communication and collaboration abilities, enabling effective teamwork across diverse groups. * Solid background in IT infrastructure management and optimization, with the ability to work independently and manage multiple priorities in fast\-paced environments. * Commitment to continuous learning and industry awareness, staying current with emerging trends and best practices. **Benefits:** * A career in one of the largest and fastest growing IT services providers worldwide. * Ongoing support and funding with training and development plans. * Opportunity to work for leading global companies. * Our work environment is diverse, collaborative and inclusive. We create conditions for everyone to thrive. * A highly competitive salary and great benefits, such as Allianz for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Indeed

Infra Ops Specialist

**About the role** As a **Infra Ops Specialist**, you will ensure seamless integration and functionality across our systems. You will be a valued member of the **Travel \& Hospitality** team and work collaboratively with a dynamic and inclusive team within the environment at Cognizant. **In this role, you will:** * Manage and optimize IT infrastructure operations using ServiceNow ITOM, including monitoring system performance, ensuring efficient service delivery, and proactively addressing issues to maintain optimal service levels. * Oversee ServiceNow tools (Service Mapping \& CMDB) to enhance visibility, maintain accurate configuration data, and ensure effective control over IT services. * Collaborate with cross\-functional teams and stakeholders to resolve infrastructure issues, align services with business requirements, and minimize disruption to operations. * Develop and implement best practices for IT operations management, ensuring compliance with industry standards, conducting audits, and driving continuous improvement initiatives. * Provide leadership and expertise by offering technical guidance to team members, analyzing performance metrics for strategic decision\-making, and staying updated on IT infrastructure trends to keep the company at the forefront of technology. **Work model:** We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 2\-3 days a week in a client or Cognizant office in Barranquilla, AT. Regardless of your working arrangement, we are here to support a healthy work\-life balance though our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. **What you need to have to be considered:** * Possess extensive experience in ServiceNow ITOM, demonstrating a strong understanding of its functionalities and applications. * Have a proven track record with ServiceNow Service Mapping, showcasing the ability to map and manage complex IT services. * Demonstrate proficiency in managing the ServiceNow CMDB, ensuring data accuracy and integrity. * Exhibit strong analytical skills to effectively identify and resolve infrastructure issues. * Show excellent communication skills to collaborate with cross\-functional teams and stakeholders. * Display a proactive approach to problem\-solving and continuous improvement. **Benefits:** * A career in one of the largest and fastest growing IT services providers worldwide. * Ongoing support and funding with training and development plans. * Opportunity to work for leading global companies. * Our work environment is diverse, collaborative and inclusive. We create conditions for everyone to thrive. * A highly competitive salary and great benefits, such as Allianz for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Indeed

HR Coordinator

Job Summary: As an HR Coordinator, you will play a key role in supporting the Client Services Human Resources team by managing administrative tasks, maintaining HR documentation and systems, and ensuring timely and accurate completion of HR\-related workflows. You will partner closely with HR Representatives, the Onboarding Team, and internal departments to support client needs, maintain compliance, and contribute to a smooth HR operational process. Responsibilities: Handbook Creation \& Maintenance * Partner with HR Representatives and clients to create and maintain compliant Employee Handbooks using the Handbook Builder tool and established workflows. * Ensure client handbooks are properly formatted and delivered to the Onboarding Team for timely upload to the employee portal. * Maintain and update client data in the Handbook Builder tool and notify HR of handbook updates as needed. * Assist with preparing client communications regarding handbook changes. * Update Directors on changes to handbook workflows and policies. HR Compliance \& Support * Support HR Representatives with additional administrative HR tasks as needed. * Assist the HR team in providing state\-level compliance reviews when clients hire employees in new states. * Be familiar with PTO system setup to support the establishment of PTO policies. * Provide clients with initial FLSA reviews and consult with the HR team on any items requiring client clarification. Cross\-Functional Coordination * Work closely with Onboarding, HR, and other internal teams to ensure smooth processing of tasks, cases, and projects. * Support ad\-hoc HR projects as needed. * Keep internal systems, including CRM and training platforms, updated and accurate at all times. Skills and Experience: a) Personal Competencies * Strong interpersonal communication skills with the ability to handle sensitive client situations professionally. * Excellent written and verbal communication skills. * High level of organization and attention to detail. * Ability to manage confidential information with discretion. * Ability to work collaboratively across teams. b) Technical Competencies Academic * Bachelor’s degree in HR, Business, or related field OR equivalent work experience. * Prior PEO experience preferred. * English Level: C1\. Experience * 2 years of customer service or client\-facing experience preferred. * 2 years of experience in an HR\-related role preferred. * PEO experience desirable.

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Service Desk Analyst (L1)64384654574593125

Indeed

Service Desk Analyst (L1)

Job Summary: The Service Desk Analyst (L1\) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service. In this role, the analyst will be expected to handle multiple accounts applying their expertise gained over time. Responsibilities include promptly addressing incoming calls, chats, and tasks, documenting all details within our ticketing system, and utilizing a knowledge base tool, in conjunction with their basic knowledge, to resolve tier 1 requests. When necessary, the Service Desk Analyst escalates unresolved issues to our dedicated tier 2 and 3 support teams. Their role involves applications, hardware, network, and telecommunications systems, as well as delivering essential desktop support services. Responsibilities: * Provide first\-contact assistance to students by answering questions about financial aid applications, eligibility, required documentation, and deadlines. * Support general inquiries related to tuition payments, billing, scholarships, grants, and student account status.* Guide students through processes such as application submissions, portal navigation, and understanding financial aid award letters. * Deliver accurate and timely responses while ensuring compliance with institutional policies and applicable financial aid regulations. * Escalate complex cases or exceptions to specialized financial aid officers or supervisors as needed. * Maintain records and documentation of student interactions in the ticketing/CRM system to ensure proper tracking and follow\-up. * Contribute to knowledge base content by identifying recurring questions and suggesting FAQs or support articles. * Provide a student\-centric experience, demonstrating empathy, patience, and professionalism in all interactions. Skills and Experience: **Experience:** * 1\-2 years of technical support experience with a strong understanding of best practices and IT frameworks, such as ITIL (Information Technology Infrastructure Library). * 1 year working with finance services * Proficiency with Active Directory, network\-shared printers, and Windows with shared drives experience. * Proficiency with Workday, Intellibuy, and finance related tools. * Proven experience in efficiently managing tickets and providing exceptional customer support. **Education:** * A high school degree is a prerequisite for this position. * Pursuing a degree in Computer Science, Engineering, IT or equivalent working experience. (Nice to Have) **Personal Competencies:** * Results\-Driven: Committed to delivering high\-quality work, making timely decisions, and achieving company goals. * Ethical: Upholds moral values, follows ethical standards, and respects organizational policies. * Innovative: Generates creative solutions to address challenges and improve processes. * Collaborative: Works effectively with cross\-functional teams to support the organization's strategy. * Data\-Driven: Makes well\-informed decisions by analyzing multiple variables and options. * Adaptable: Quickly adjusts to changing circumstances and appreciates diverse perspectives. * Analytical: Systematically assesses situations, identifies key factors, and prioritizes tasks. * Continuous Learner: Committed to acquiring and applying necessary knowledge and expertise. * Effective Communicator: Listens and communicates clearly to support organizational objectives. **Language Skills:** * Proficiency in English and Spanish (Oral and writing with a minimum of B2\+ level proficiency in both languages being a requirement). **Certifications (Nice to have):** * ITIL * Microsoft 365 Fundamentals * Comptia A\+ About Auxis: Auxis prioritizes employee growth and development to help you advance your career. Auxis’ culture empowers you to be your best in the interest of a common team goal. We are constantly striving to improve our culture and environment, and have invested in tools to continue to have better visualization of the pulse of our organization. **Work\-Life Balance \& Flexibility*** Hybrid work model * Flexible schedules * 40\-hour work week * Birthday day off * Marriage leave **Growth \& Development*** Paid training * Internal training and development programs * English improvement program **Recognition \& Rewards*** Performance recognition program * Referral bonus program * Motivational and team\-building activities **Health \& Security*** Life insurance with MetLife * Health insurance with Colmédica **Contract*** Permanent contract

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Incident & Outage - Basis expert Copy 01 Copy 0164296278428163126

Indeed

Incident & Outage - Basis expert Copy 01 Copy 01

**THE WORK:** Join us in creating a vibrant and efficient environment where your expertise will shine! You will be a subject matter expert, collaborating with various teams to make impactful decisions. Your role will involve engaging with multiple teams and contributing to key decisions while providing innovative solutions to challenges. We are excited to see how your skills can help us grow and improve together! * Manage and operate infrastructure and operations in alignment with service and experience level agreements. * Maintain a reliable and secure IT infrastructure to support organizational needs. * Identify opportunities for continual service improvement and enhance operational effectiveness. **HERE'S WHAT YOU WILL NEED:** * Advanced proficiency in SAP Basis. * A minimum of 2 years of experience in relevant related skills. * Bachelor's Degree in relevant field of studies. **BONUS POINTS IF YOU HAVE:** * Advanced proficiency in Cloud Platform Business Operations. * Advanced proficiency in IT Service Management (ITSM). * Advanced proficiency in ITIL Fundamentals. * Advanced proficiency in ITIL Incident Management. * Advanced proficiency in SAP NetWeaver. .

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

LOGISTICS AND HEAVY TRANSPORT ASSISTANT VACANCY64217612631554127

Indeed

LOGISTICS AND HEAVY TRANSPORT ASSISTANT VACANCY

LOGISTICS AND HEAVY TRANSPORT ASSISTANT VACANCY **Description:** Support the planning, organization, and control of logistics and transportation operations for machinery and/or other types of cargo, ensuring efficient service delivery within the metropolitan area of Barranquilla and the Atlántico department. Participate in the administrative coordination of services, billing control, route documentation, and customer service. Perform support functions in our company providing land-river heavy machinery and transport services. **Functions:** Support the organization and scheduling of heavy machinery transport and rental services. Coordinate with drivers and fleet supervisors regarding equipment availability for services. Verify required documentation for each transport operation. Process billing for services provided, ensuring accuracy of information. Keep customer records, service logs, and work orders updated in the system. Support logistical management of spare parts and heavy materials required for equipment. Assist in preparing operational and control reports. Respond to customer requests and inquiries regarding availability, status, or transport times. Ensure compliance with company safety and operational procedures and policies. Perform related or additional duties assigned by operations coordination. **Requirements:** Technical or technological degree in logistics, transportation, or related administrative fields. Minimum of 1 to 2 years of experience in logistics, freight or heavy machinery transportation. Basic knowledge in billing, customer service, and document management. Basic proficiency in office tools (Word, Excel, email). Availability to work regular business hours under a service contract agreement. **Additional Details:** Contract type: Service agreement. Location: Barranquilla, Atlántico. Salary: 1 SMMLV \+ Overtime and/or Commissions Availability: Immediate. Send resume to email: nuevoreclutamiento@proton.me Deadline: 29/11/2025 Note: Include the position you are applying for in the email subject. Job type: Full-time

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Billing and Cashier Administrative Assistant64215231762051128

Indeed

Billing and Cashier Administrative Assistant

We want your Talent! We are looking for a Technician or Technologist in accounting or related fields, with at least 1 year of proven experience in treasury, cash handling, and billing, managing different payment methods, invoicing, cash reconciliation, and proficient in Excel and Word. The candidate must have experience using any ERP information system and excellent customer service skills. **Responsibilities:** * Create client records in the system according to organizational formats and defined information. * Verify the information reported in client onboarding forms. * Safeguard client onboarding document folders. * Keep customer databases updated with accurate information. * Process sales orders according to requests from sales representatives. * Request invoice generation with corresponding payment validations and sales conditions. * Maintain constant communication with sales representatives to address inquiries. * Maintain physical client files with updated RUT documents. * Answer incoming phone calls. * Manage formats and processes specific to the position. * Archive branch invoicing (one AZ per branch), maintaining proper sequence order and attaching required supporting documents. * Safeguard documentation and forms used for different products. * Correctly apply withholding tax and RTEICA based on the client's tax responsibility. * Perform daily cash register reconciliation. * Record payments made via card terminal. * Notify Logistics of orders to schedule shipments. The contract is fixed-term, intended to cover a maternity leave starting in December. **Base Salary:** 1,560,000 plus a non-salary payment of 240,000 + transportation allowance of 200,000 and all statutory benefits. Job Type: Full-time

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

COP 1,560,000/year

Indeed

GTI Interns

**Contract Type:** Brick and Mortar **Location:** Barranquilla \- //ATLANTICO **Date Published:** 10\-22\-2025 **Job ID:** REF35430C Company Description: **About Sutherland:** Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market\-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland *Unlocking digital performance. Delivering measurable results* Job Description: Professionals in this role get to: Be the expert: Delivery of world\-class customer support and service in the maintenance and repair of desktops, laptops, and mobile devices. Support the troubleshooting and maintenance of core infrastructure. Assist in the ramp activity of new and existing business, and champions the relationships between the IT department and our Service Delivery programs. Maintain, analyze, troubleshoot, and repair desktop and laptop computer systems: Computer peripherals and various mobile devices (phones and tablets) running Android, Apple and Microsoft operating systems. Document, maintain, repair, upgrade or replace hardware and software for laptop an d desktop systems and Support and troubleshoot user account information including rights, security, user groups, and email accounts. Be the point of contact: The ideal candidate will use the guidance of company policy, information security, IT department leadership and professional experience to creatively deliver support and solutions to our user base, while providing a positive customer experience. Stregnthen relationships: Assist SMEs, Technical Communications Officers, and all functional IT groups in the build\-out, ongoing support, critical incidents, and ramp down of all Service Delivery programs in the site and organization, as well as some corporate employee and remote support. Work alongside service delivery, and other IT team members to move/add/change service delivery programs, and constantly investigate into process improvement opportunities. Qualifications: Our most successful candidates will have: \- Computer science or related degree(s) \- A\+ certification \- Additional certifications or experience in SCCM, VMWare, Active Directory, Exchange, Network \+, various imaging platforms, desktop/image engineering, project management, ITIL Foundation, scripting/batch files and PowerShell \- No less than three years of practical experience supporting corporate technology infrastructure, with working knowledge of concepts such as DNS, DHCP, GPO and various network troubleshooting tools \- The position reports to the Site Associate Manager and may require travel as needed at direction of supervisor \& leadership, with flexibility in hours worked Additional Information: All your information will be kept confidential according to EEO guidelines.

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Virtual Assistant (Recruiting Focus)641447886993951210

Indeed

Virtual Assistant (Recruiting Focus)

**Virtual Assistant (Recruiting Rockstar)** **Location:** Remote **Company:** Focus Insite **Rate:** $8/hr *(Applications without completing the form \+ video will not be considered , details at the end!)* **Who We Are** Focus Insite is not your average company. We’re a **two\-time Inc. 5000 winner**, ranked **\#6 on the Soaring 76**, and voted one of the **Best Places to Work**. Our mission: **Improve Lives Daily** , not just for our clients, but for our team too. We’re scaling fast, and we don’t just hire assistants , we grow leaders. Two of our recruiters just got promoted to **Assistant Project Managers**. If you want to be challenged, supported, and given a real career path, this is the place. **Why This Role Rocks** * **Training that counts** → We’ll teach you the systems, tools, and tricks of the trade. * **Real career growth** → Clear path into Project Management or Operations if you deliver. * **Winning culture** → We live by our STRONG TEAM values: Strong, Think Big, Relationships, Own It, Nurturing, Growth, Tenacity, Enthusiasm, Attitude, Motivation. * **Stay connected** → Weekly all\-hands call every Tuesday at 11:11 AM (yes, on purpose). * **Everything you need** → Laptop \+ full systems access provided. **What You’ll Do** **Recruiting Superpowers** * Call, screen, and qualify participants for paid research (no cold calling). * Use CRMs \& screening tools to match candidates perfectly. * Persuade and follow up so people show up. * Track and hit KPIs (calls, recruits scheduled, show rates). **Admin / VA Muscle** * Manage schedules, emails, and confirmations. * Update trackers, spreadsheets, and CRM. * Support PMs with reporting, notes, client updates. * Jump into special projects that make the business hum. **Schedule \& Growth** * **Hours:** Mon–Thu 10:00 AM – 4:30 PM; Fri 10:00 AM – 4:00 PM (32 hrs/week). * **Flex:** Some evenings/weekends if projects demand it. * **Growth:** Perform and you’ll get promoted. No ceiling here. **Who You Are** * Friendly, confident, and **a natural on the phone**. * Organized, detail\-obsessed, and reliable. * Tech\-savvy: you’re comfortable with CRMs, spreadsheets, cloud tools. * Hungry, coachable, and resilient under pressure. * Strong communicator , you can build trust quickly and clearly. * Someone who wants more than “just a job” — you want a career. **Application Process** We don’t want résumé robots. We want people with **character, hustle, and heart**. **Here’s how to stand out:** 1\. Apply using this form → https://airtable.com/appyAIJG2NvvBTDCR/pagHjzozfWu0sTVAm/form 2\. Record a **3\-minute Loom video** answering: * Why are you excited about this role? * What makes you uniquely qualified? * Share a time you solved a problem creatively. * What makes you a great communicator? This is more than a VA role. It’s your chance to join a winning team, sharpen your skills, and build a career in a company that actually invests in its people. If you’re hungry, driven, and ready to grow, apply now. Job Type: Full\-time

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

COP 8/hour

Indeed

Legal Case Manager

**Join Our Team at Bush \& Bush Law Group!** **Bush \& Bush Law Group** is a leading personal injury law firm based in Texas, dedicated to providing exceptional legal representation to our clients. We are currently seeking a talented and organized **Legal Case Manager** **\[Bilingual]** to join our dynamic team. This role is crucial in ensuring that our cases are managed efficiently and effectively, from initial client contact through resolution. The ideal candidate will have strong organizational skills, excellent communication capabilities, and a deep understanding of personal injury litigation processes. **Base Compensation:** ***$5 to $6 per hour, in addition to a competitive bonus.*** **Requirements** ### **Key Responsibilities:** * Coordinate and manage client cases throughout the lifecycle of litigation including intake, discovery, trial preparation, and resolution. * Communicate regularly with clients, providing updates on case progress and addressing any questions or concerns. * Work closely with attorneys to prepare legal documents, gather and organize evidence, and develop case strategies. * Monitor and maintain compliance with court deadlines, statutes of limitations, and internal timelines. * Assist with the preparation of discovery responses and various legal pleadings. * Maintain organized case files, ensuring all documentation is complete and accurate. * Facilitate communication between clients, experts, and other stakeholders, ensuring that essential information is collected and disseminated promptly. * Research and locate relevant case law, statutes, and regulations to support case strategy. * Assist in trial preparation, including organizing exhibits, witness lists, and trial binders. **Qualifications:** * Fluency in both **English and Spanish.** * **Education**: Bachelor’s degree in Law or a related field. * **Experience:** Minimum of 2 years of experience in a legal environment. * **Organizational Skills:** Strong organizational skills with the ability to manage multiple cases and meet deadlines in a fast\-paced environment. * **Communication Skills:** Excellent verbal and written communication skills, with a focus on client service. * **Technical Proficiency:** Proficient in Microsoft Office Suite and legal case management software. * **Attention to Detail:** Exceptional attention to detail and problem\-solving abilities. * **Team Player:** Ability to work collaboratively within a team and contribute positively to the firm’s culture. **Benefits** * **Positive Culture:** Be part of a supportive and innovative team. * **Impactful Role:** Play a critical role in shaping the future of a growing firm. * **Professional Growth:** Opportunities for career advancement and ongoing professional development.

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

COP 5-6/hour

Technical Support Engineer641447459612171212

Indeed

Technical Support Engineer

**Responsibilities** --------------------- * Repair and correctly diagnose Liebherr cranes, allowing determination of the scope of work to be performed. * Adjust, repair, and replace components within the allocated time. * Submit accurate and timely work reports. * Be available to travel within the country as well as internationally, working outside regular working hours when necessary. * Properly use and care for all tools, infrastructure, instruments, and support equipment used in performing the job. * Report any defects in tools, infrastructure, instruments, and support equipment according to procedure. * Responsibly attend all training courses offered by the company according to the curriculum, to expand and strengthen knowledge, improve performance, and enhance competence. **Knowledge and Skills** ------------------------------- * Bachelor's degree in Electronics Engineering, Mechatronics, or related fields. * Minimum of 3 years of experience in similar roles. * Advanced or intermediate level of English. * Extensive knowledge of Mechanical, Hydraulic, Electrical, and Electronic systems in Maritime Cranes. **Our Offer** ------------------ Are you looking for an opportunity? At Liebherr Colombia we offer an attractive work environment and a wide variety of positions, either regionally or internationally, with technical, administrative, or commercial focus, for both entry-level and experienced professionals. Secure jobs with exciting tasks, collaborative teamwork based on fairness and personal appreciation, and a shared goal that we all work towards: Together, we create a fascinating future! Whether experienced specialists or young professionals, qualified and dedicated employees are always welcome at the Liebherr Group. The Liebherr Group is not only one of the world’s leading manufacturers of construction machinery, but also a recognized provider of technically innovative, user-oriented products and services in many other fields. The Group employs approximately 44,000 people in more than 130 companies. Have we awakened your interest? Then we look forward to receiving your online application. If you have any questions, please contact Randy Carlos Ariza Mejia. **One Passion. Many Opportunities.** **The company** --------------- **Location** ------------ Liebherr\-Colombia SAS Via 40 No 69 \- 58 Bodegas A09 y A10, Parque Industrial y Comercial Via 40 80010 Barranquilla Colombia (CO) **Contact** ----------- Randy Carlos Ariza Mejia randy.ariza@liebherr.com

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Indeed

NOC Manager

**We Are Hiring!** **Position:** NOC Manager **Work Modality:** Hybrid **Location:** Barranquilla, Colombia **Role Overview** At LinkAmerica, we are looking for an experienced and bilingual NOC Manager to lead the daily operations of our Network Operations Center (NOC). This role is essential to ensure service continuity, optimize operational processes, and lead a high\-performing technical team in a 24/7/365 environment. **Key Responsibilities:** * Supervise and lead the Tier 1 NOC team working in rotating shifts. * Ensure compliance with SLAs and incident response times. * Develop operational procedures, documentation, and management reports. * Analyze key performance indicators (KPIs) to drive continuous improvement. * Coordinate with vendors, clients, and internal teams for efficient incident resolution. * Ensure proper use of monitoring and ITSM tools (ServiceNow, Remedy, etc.). **Required Profile:** * 5\+ years of experience in telecommunications or technical support environments. * 3\+ years of experience leading technical or customer support teams in NOC, Help Desk, or Service Desk environments. * Strong knowledge of ITSM tools. * Advanced English (fluent – mandatory). * Solid technical knowledge of networking (Cisco, Juniper, TCP/IP protocols, VLANs, VPNs, WAN, etc.). * Experience in fault diagnosis and critical incident management. **Education and Desired Certifications:** * Degree in Telecommunications, Systems, Computer Science, or related fields. * ITIL Foundation Certification (preferred). * CCNA / CCNP / Network\+ (completed or in progress). **What We Offer:** * Real opportunities for professional growth and leadership. * Participation in global telecommunications and technology projects. * A culture of collaboration, innovation, and continuous improvement. Tipo de puesto: Tiempo completo Pregunta(s) de postulación: * Salary Expectation * Certification CCNA \- ITIL? Idioma: * English B2\+ \- C1 (Obligatorio)

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Indeed

SST Apprentice

**Company Overview** -------------------- **Connecting People Improving Lives** Become a DHL and get the essentials of your daily life, through the best benefits, we seek your safety, your health and that of your family. Build your career with us and have the opportunity to grow through multicultural experiences and challenges that will challenge you every day. This will not be just another job, it will be your opportunity to positively impact the environment and people both inside and outside DHL. As a global company, we value the diversity of our employees as a true strength, and this strength can only be harnessed if we make everyone feel they can truly be themselves every day, regardless of their ethnic origin, religion, sexual orientation, gender, disability or any other personal characteristic. That is what we mean when we talk about inclusion. **Diversity is our strength.** Being DHL means developing your capabilities to the fullest. This position is for SUPPLA S.A **Role Description** ----------------------- Support in the administration of the management system. **Requirements** ------------------ Student pursuing a technical or technological degree in areas related to SST, with availability to sign an apprenticeship contract. Location: Barranquilla **Responsibilities** --------------------- Support in the administration of the management system.

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Indeed

Quality Assistant

**Job Description:** We are looking for a committed and proactive **Quality Assistant** to support the implementation, monitoring, and improvement of **Good Manufacturing Practices (GMP)** processes in our production plant. **Main Responsibilities:** * Support compliance and verification of GMP and quality control programs. * Monitor production and cleaning records. * Assist in internal and external audits. * Manage documentation and evidence of the quality system. * Participate in training and continuous improvement activities. **Requirements:** * Technical or technological degree in food science, quality control, or related fields. * Minimum 1 year of experience in food plants (desirable). * Knowledge of GMP, food safety, and industry regulations. * Availability to work at the production plant in Zona Franca. **We Offer:** * Direct employment with the company. * 2-month contract. * Opportunities for growth and continuous learning. **Interested candidates** should send their resumes to: rbarranquilla425@gmail.com Subject: *Quality Assistant – Barranquilla* Job Type: Full-time, Temporary Contract Duration: 2 months

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Service Desk Subject Matter Expert– Microsoft 365641447340907551216

Indeed

Service Desk Subject Matter Expert– Microsoft 365

Job Summary: The Service Desk SME – Microsoft 365 is responsible for providing advanced technical expertise, guidance, and support to Service Desk agents and end\-users in the use, troubleshooting, and administration of Microsoft 365 applications and services. This role ensures efficient resolution of complex issues, drives knowledge improvement, and acts as the escalation point for Service Desk teams. The SME also contributes to training, documentation, and process enhancements to improve customer experience and operational excellence. Responsibilities: * Provide support and guidance to end users via phone, chat or email for cases related to Microsoft 365\. * Serve as the subject matter expert for Microsoft 365 services, including Outlook, Teams, OneDrive, SharePoint, Office applications, and related security/compliance features. * Act as the escalation point for advanced incidents and requests, ensuring timely resolution of complex technical issues. * Provide mentorship, coaching, and training to Service Desk agents to improve technical capabilities and first\-call resolution rates. * Collaborate with infrastructure, security, and application teams on cross\-functional issues and escalations. * Develop, update, and maintain knowledge base articles, troubleshooting guides, and SOPs for Microsoft 365\. * Support user account management in Azure AD and Microsoft 365 Admin Center (licensing, permissions, security policies). * Monitor recurring issues, perform root cause analysis, and recommend improvements to reduce incident volume. * Participate in service delivery reviews, identify gaps, and propose enhancements to improve customer satisfaction. * Stay current with Microsoft 365 updates, features, and best practices to proactively improve service desk capabilities. Skills and Experience: **Academic Requirements:*** English – Spanish proficiency at **B2\+ level** or higher. * Bachelor’s degree in **Information Technology, Computer Science**, or a related field, or equivalent work experience. * **MS 365 Fundamentals Certification** (desirable). **Experience:*** Minimum **2 years in Service Desk or IT support**, with at least 1 year focused on **Microsoft 365 support**. * Hands\-on experience with **Microsoft 365 Admin Center**, Teams administration, and **Exchange Online troubleshooting**. * Experience with **Azure Active Directory** (user management, MFA, security groups). * Strong **troubleshooting skills across Microsoft 365 apps** including Outlook, Teams, OneDrive, and SharePoint. * Familiarity with **Intune** and endpoint management within Microsoft 365\. * Understanding of **ITIL processes** (Incident, Request, Problem, Knowledge Management). * Proficiency with **remote support tools and ticketing systems** (e.g., ServiceNow, Jira, Remed

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Indeed

Infrastructure Leader

Important IT sector company requires an Infrastructure Leader with a minimum of 3 years of experience in network management, technical support, and maintenance of technological infrastructure in general. Leadership experience is required. Minimum education: Technologist in Computer Networks. Knowledge in SQL database administration is required. On-site work in the city of Barranquilla. Job type: Full-time Application deadline: 09/02/2025

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Coordinator-Revenue / Coordinador Revenue638374207824671218

Indeed

Coordinator-Revenue / Coordinador Revenue

**Additional Information** **Job Number**25144706 **Job Category**Revenue Management **Location**Barranquilla Marriott Hotel, Calle 1A \#25\-40 Lote D7 Portal del Genoves, Barranquilla, Montecarmelo, Colombia, 81007 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Assist with room inventory management to maximize group room revenue while maintaining accurate information in the reservation system. Assist with preparing agendas and other supporting documents for sales strategy meetings. Assist with managing room authorizations, rates, and restrictions, including communicating rate restrictions and strategy to properties. Assist with account diagnostics and monitor individual and group inventory to ensure direct availability. Assist in implementing hotel sales strategies into reservation and inventory systems. Promptly direct technical questions related to reservation systems and property management to the appropriate support office. Monitor compliance with and participation in company promotions and eCommerce channels. Comply with all company policies and procedures, ensure both uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information and protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guest service needs; thank guests with genuine appreciation. Communicate with others using clear and professional language; answer telephones using proper etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to concerns raised by fellow employees. Meet quality assurance expectations and standards. Read and visually verify information in various formats; move, lift, carry, push, pull, and place objects weighing up to or equal to 10 pounds (4.5 kg) without assistance; stand, sit, or walk for extended periods of time. Perform other reasonable job duties as requested. DESIRABLE SKILLS Education: High school diploma or equivalent certification from a General Educational Development (GED) program. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: Supervisory experience is not required. License or Certification: None *At Marriott International, we are committed to providing equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively promote an environment where the diversity of our associates' backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination based on disability, veteran status, or other characteristics protected by applicable law.* Marriott Hotels strives to elevate the art of hospitality, constantly innovating while preserving the comfort of the familiar around the world. As a host at Marriott Hotels, you will help us uphold the promise of “Wonderful experiences, every time” through thoughtful and sincere service that anticipates guest needs, thus enhancing this living legacy. With a name synonymous with hospitality worldwide, we are proud to invite you to explore career opportunities at Marriott Hotels. By joining Marriott Hotels, you become part of the portfolio of brands under Marriott International. **You will be** where you can do your best work, **you will begin** to fulfill your purpose, **you will be part of** an incredible global team, and **you will become** the best version of yourself. JW Marriott is part of Marriott International’s luxury portfolio and includes over 100 beautiful hotels in prominent cities and premium resort locations around the world. JW believes associates come first because if you're happy, guests will be too. JW Marriott associates are confident, innovative, authentic, intuitive, and carry forward the legacy of the brand and company founder, J. Willard Marriott. Our hotels offer an unparalleled work experience where you’ll be part of a community and enjoy true camaraderie with a diverse group of colleagues. JW creates training, development, recognition opportunities, and most importantly, a place where you can pursue your passion in a luxury environment focused on holistic well-being. Exceptional guest treatment begins with how we care for our associates. This is The JW Treatment™. By joining JW Marriott, you become part of the portfolio of brands under Marriott International. **You will be** where you can do your best work, **you will begin** to fulfill your purpose, **you will be part of** an incredible global team, and **you will become** the best version of yourself.

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Professional in occupational health and safety638374177496331219

Indeed

Professional in occupational health and safety

A company specialized in providing professional services in Occupational Medicine, Health and Safety at Work, as well as insurance, requires for its team a **Professional in Occupational Health and Safety** with certified and proven experience in implementing the occupational health and safety management system, in accordance with current legal regulations. **Requirements:** * Valid license in Occupational Health and Safety. * Certified experience in implementing the SG\-SST. * Must have a personal laptop. * Experience in the healthcare sector. **Working conditions:** * **Salary:** $2\.858\.000 \+ statutory benefits. * **Communication allowance:** $100\.000\. * **Contract type:** Fixed-term contract. * **Work schedule:** Monday to Friday from 7:00 a.m. to 5:00 p.m. * **Location:** Barranquilla, Atlántico. If you meet the requirements and are interested, please send your updated resume. Position type: Full-time

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

COP 2,858,000/year

Manager Digital IO, GOC638374170036511220

Indeed

Manager Digital IO, GOC

**About WPP Media** WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP \& WPP Media’s shared core values:* Be Extraordinary by Leading Collectively to Inspire transformational Creativity. * Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. * Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. **Role Summary and Impact** As part of the Global Operations Centre (GOC), you will work closely with teams across the United States, Europe, and Asia to deliver high\-impact solutions in a collaborative, multicultural environment. We are looking for a Manager Digital IO who will:* Campaign Execution: Lead the setup, execution, and documentation of direct IO media campaigns across various partners, particularly any high\-value or complex campaigns. Ensure all aspects of campaign are delivered according to terms outlined in the client approved media plan and IOs. * Campaign Optimization and Reporting: Collaborate with Managers and Associates and Managers in monitoring campaign performance metrics, including impressions, clicks, spend, and any campaign specific KPIs. Analyze campaign performance reporting, and utilize data driven insights to guide optimization recommendations to enhance campaign effectiveness and achieve client goals. * Coordination: Work closely with onshore counterparts to ensure cohesive execution of media strategies and adherence to client specifications. Facilitate communication of campaign progress between all parties involved. * Team Leadership: Mentor and provide guidance to Associates and team members involved in Digital IO campaigns. Foster a collaborative environment and support professional development within the team. * Budget Managerment: Track and monitor campaign budgets to ensure optimal performance. Manage monthly budget reconciliation, communicate with partners to confirm delivery data, save delivery documentation (proof of performance), and send updated IOs where necessary. **Skills and Experience** If this opportunity looks right for you, we are looking for candidates who have:* Have a bachelor's degree. * Your level of English is advanced (B2\-C2\) (Indispensable for the position). * 3\+ years of experience implementing campaigns on digital platforms such as DV360, the Trade Desk, or Campaign Manager 360 and pevious experience with billing platfors such as Prisma, Coupa, Advertmind, MMS, Adspend or others. * At least 1 year of leadership experience. **Life at WPP Media \& Benefits** Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media \& WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in\-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days. WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. We believe the best work happens when we're together, fostering creativity, collaboration, and connection. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.**This position is in a Remote or Hybrid Work Modality and must be performed within Colombian territory. Only candidates residing in Colombia with a valid work permit may apply. Remote work contracts do not allow employment or relocation abroad** Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy\-policy ) for more information on how we process the information you provide. While we appreciate all applications received, only those candidates selected for an interview will be contacted.**\#LI\-GOC**

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Senior Executive Digital IO, GOC638374170754591221

Indeed

Senior Executive Digital IO, GOC

**About WPP Media** WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP \& WPP Media’s shared core values:* Be Extraordinary by Leading Collectively to Inspire transformational Creativity. * Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. * Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. **Role Summary and Impact** As part of the Global Operations Centre (GOC), you will work closely with teams across the United States, Europe, and Asia to deliver high\-impact solutions in a collaborative, multicultural environment. We are looking for a Senior Executive Digital IO who will:* Campaign Execution: Lead the setup, execution, and documentation of direct IO media campaigns across various partners, particularly any high\-value or complex campaigns. Ensure all aspects of campaign are delivered according to terms outlined in the client approved media plan and IOs * Campaign Optimization and Reporting: Collaborate with Managers and Associates and Managers in monitoring campaign performance metrics, including impressions, clicks, spend, and any campaign specific KPIs. Analyze campaign performance reporting, and utilize data driven insights to guide optimization recommendations to enhance campaign effectiveness and achieve client goals. * Budget Oversight: Manage campaign budgets to ensure optimal performance and efficient spend. Monitor and QA monthly budget reconciliation completed by Associates and assist where necessary. * Team Leadership: Mentor and provide guidance to Associates and team members involved in Digital IO campaigns. Foster a collaborative environment and support professional development within the team. * Process Improvement: Identify and implement process improvements to enhance the efficiency and effectiveness of Digital Io campaign management, **Skills and Experience** If this opportunity looks right for you, we are looking for candidates who have:* Have a bachelor's degree. * Your level of English is advanced (B2\-C2\) (Indispensable for the position). * 1\+ years of experience implementing campaigns on digital platforms such as DV360, the Trade Desk, or Campaign Manager 360\. * Previous experience with billing platfors such as Prisma, Coupa, Advertmind, MMS, Adspend or others. **Life at WPP Media \& Benefits** Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media \& WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in\-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days. WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. We believe the best work happens when we're together, fostering creativity, collaboration, and connection. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. ***This position is in a Remote or Hybrid Work Modality and must be performed within Colombian territory. Only candidates residing in Colombia with a valid work permit may apply. Remote work contracts do not allow employment or relocation abroad.*** Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy\-policy ) for more information on how we process the information you provide. While we appreciate all applications received, only those candidates selected for an interview will be contacted.**\#LI\-GOC**

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Manager Client Analytics638374169305631222

Indeed

Manager Client Analytics

**About WPP Media** WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com **Role Summary and Impact** As a **Manager Client Analytics** **on the Offshore team,** you´ll partner closely with internal Analytics, Planning and Investment teams to develop cross\-media measurement strategy and support the Associate Director(s) \& Director leads on the business. You should have a strong understanding of tools in the media analytics and research space (inclusive of data quality and compilation) and will become familiar with modeling and technology offerings to recognize project opportunities and help interpret results. The Manager will have one direct report under them and work side by side with another Manager. This role oversees the day to day operations within the Beauty \& Wellbeing business unit for a large CPG. **Skills and Experience** At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP \& WPP Media’s shared core values: * Be **Extraordinary** by *Leading Collectively* to *Inspire transformational Creativity.* * Create an **Open** environment by *Balancing People and Client Experiences* by *Cultivating Trust*. * Lead **Optimistically** by *Championing Growth* *and Development* to *Mobilize the Enterprise*. **Key Responsibilities*** Primary responsibilities revolve around ensuring proper data quality \& compilation is done across the portfolio for our modeling solutions and day to day reporting needs. * Support insight \& action build for optimization on a weekly/monthly basis (micro and macro KPIs like purchase intent rate, ROI, site side analytics). * Proficient with primary buying and ad\-serving tools (Prisma, Flashtalking \[Innovid]) * Support design and manage research projects with clients (Kantar, Cint, Upwave, 1P AV partner studies). * Support evaluation of vendors, technologies and new advertising opportunities with subject matter expert leads (cross\-screen measurement, audio measurement, incrementality testing). * Solid knowledge of proprietary Choreograph tools and systems (primarily data governance, reporting, modeling focused). * Support data science requests alongside modeling team, support strategic vision of client. * Manage relationships with mid\-level clients. * Support the team in developing and maintaining learning agendas and measurement frameworks **Requirements \& Qualifications*** Bachelor’s degree in Statistics, Economics, Business, Math or Sciences preferred and a minimum of 1\-3 years’ experience as a data analyst/business intelligence focused employee. * Experience in the CPG space preferred (specifically within Beauty space, but not required). * Strong analytic and problem\-solving skills. * Excellent written, oral, and presentation communication abilities. * Ability to foster collaborative relationships with other cross\-functional teams. * Ability to manage and prioritize competing projects and deliverables. * Experience with a variety of the following tools and platforms preferred: * Data Visualization – DOMO, PowerBI, Tableau. * Web Analytics \- Google Analytics. * AdServers, DSPs – Flashtalking \[Innovid], GCM, Trade Desk, Amazon DSP. * Research/Lift Studies: Kantar, Cint, Upwave, Circana, 1P conversion lift studies. * Familiarity with SQL preferred; R and Python a PLUS. **Life at WPP Media \& Benefits** Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media \& WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in\-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days. WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. **This position is in a Remote or Hybrid Work Modality and must be performed within Colombian territory. Only candidates residing in Colombia with a valid work permit may apply. Remote work contracts do not allow employment or relocation abroad.** Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy\-policy ) for more information on how we process the information you provide. While we appreciate all applications received, only those candidates selected for an interview will be contacted. \#LI\-GOC

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Business Intelligence (National, Commerce)638374168208671223

Indeed

Business Intelligence (National, Commerce)

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Senior Service Desk Analyst (L1) Night shift638374163485451224

Indeed

Senior Service Desk Analyst (L1) Night shift

Job Summary: The Senior Service Desk Analyst (L1\) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service. In this senior role, the analyst will be expected to handle multiple accounts applying their expertise gained over time. Responsibilities include promptly addressing incoming calls, chats, and tasks, documenting all details within our ticketing system, and utilizing a knowledge base tool, in conjunction with their basic knowledge, to resolve tier 1 requests. When necessary, the Service Desk Analyst escalates unresolved issues to our dedicated tier 2 and 3 support teams. Their role involves applications, hardware, network, and telecommunications systems, as well as delivering essential desktop support services. Responsibilities: * Manage and organize the Incident and Request Queue for Auxis clients, ensuring tickets are assigned correctly. * Serve as the initial point of contact for customers and provide solutions to their issues. * Escalate unresolved queries to the next level of support as needed. * Guide customers through troubleshooting process effectively * Follow up with customers to ensure high\-level satisfaction and issue resolution. * Exceed customer expectations by delivering exceptional customer service. * Maintain detailed case records, documentation, and ensure cases are closed efficiently. * Identify and recommend procedure modifications or improvements. * Update or create Knowledge Base Articles to ensure accuracy in Service Desk procedure. * Stay updated on relevant product offerings, current support policies, and methods of support delivery to provide technically accurate solutions to users. * Perform other related tasks and responsibilities as directed by the Auxis Service Support Team Lead or designated personnel. **Additional** **responsibilities include:*** Comply and adhere to Auxis operational processes and security policies. * Use Auxis Service management tools for Incident, Problem, Change, and Configuration management. * Use Auxis monitoring and management tools for the devices and infrastructure applications. * Attend all operational and project (ad\-hoc) related scheduled meetings as required. * Adhere to the working hours at the client sites or as determined by the Auxis Workforce. Skills and Experience: **Experience:** * 2\-4 years of technical support experience with a strong understanding of best practices and IT frameworks, such as ITIL (Information Technology Infrastructure Library). * Proficiency with Active Directory, network\-shared printers, and Windows with shared drives experience. * Proven experience in efficiently managing tickets and providing exceptional customer support. **Education:** * A high school degree is a prerequisite for this position. * Pursuing a degree in Computer Science, Engineering, IT, or equivalent working experience. *(Nice to Have)* **Language Skills:*** Proficiency in English and Spanish (Oral and written at 85% or higher), with a minimum of B2\+ level proficiency in both languages is a requirement. **Certifications (Nice to Have):** * CISCO CCNA * ITIL * Microsoft 365 Fundamentals * Comptia A\+ About Auxis: Auxis prioritizes employee growth and development to help you advance your career. Auxis’ culture empowers you to be your best in the interest of a common team goal. We are constantly striving to improve our culture and environment, and have invested in tools to enhance our understanding of the pulse of our organization.

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary