**We Are Hiring!** **Position:** NOC Manager **Work Modality:** Hybrid **Location:** Barranquilla, Colombia **Role Overview** At LinkAmerica, we are looking for an experienced and bilingual NOC Manager to lead the daily operations of our Network Operations Center (NOC). This role is essential to ensure service continuity, optimize operational processes, and lead a high\-performing technical team in a 24/7/365 environment. **Key Responsibilities:** * Supervise and lead the Tier 1 NOC team working in rotating shifts. * Ensure compliance with SLAs and incident response times. * Develop operational procedures, documentation, and management reports. * Analyze key performance indicators (KPIs) to drive continuous improvement. * Coordinate with vendors, clients, and internal teams for efficient incident resolution. * Ensure proper use of monitoring and ITSM tools (ServiceNow, Remedy, etc.). **Required Profile:** * 5\+ years of experience in telecommunications or technical support environments. * 3\+ years of experience leading technical or customer support teams in NOC, Help Desk, or Service Desk environments. * Strong knowledge of ITSM tools. * Advanced English (fluent – mandatory). * Solid technical knowledge of networking (Cisco, Juniper, TCP/IP protocols, VLANs, VPNs, WAN, etc.). * Experience in fault diagnosis and critical incident management. **Education and Desired Certifications:** * Degree in Telecommunications, Systems, Computer Science, or related fields. * ITIL Foundation Certification (preferred). * CCNA / CCNP / Network\+ (completed or in progress). **What We Offer:** * Real opportunities for professional growth and leadership. * Participation in global telecommunications and technology projects. * A culture of collaboration, innovation, and continuous improvement. Tipo de puesto: Tiempo completo Pregunta(s) de postulación: * Salary Expectation * Certification CCNA \- ITIL? Idioma: * English B2\+ \- C1 (Obligatorio)