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Testing & Quality Assurance in Atlantico

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Testing & Quality Assurance

Atlantico

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Location:Atlantico

Category:Testing & Quality Assurance

QA Manual Tester - Remote, Latin America64520997649409120

QA Manual Tester - Remote, Latin America

Bluelight Consulting is a leading software consultancy dedicated to designing and developing innovative technology that enhances users' lives. With a steadfast commitment to delivering exceptional service to our clients, Bluelight excels in its focus on quality and customer satisfaction. Our mission is not only to create cutting\-edge applications but also to foster a collaborative and enriching work environment where each team member can grow and thrive. With a presence across the United States and Central/South America, Bluelight is in an exciting phase of expansion, continually seeking exceptional talent to join its dynamic and diverse community. We are looking for a skilled individual to join our rapidly growing team at Bluelight Consulting. This position is ideal for someone who thrives in a fast\-paced, dynamic environment where everyone's opinions and efforts are valued and appreciated. You will have the opportunity to contribute to challenging and meaningful projects, developing high\-quality applications that stand out in the market. We value continuous learning, personal growth, and hard work, offering a collaborative environment that promotes professional development. If you are passionate about software development and eager to be part of a growing software consultancy, we invite you to apply and join us on this exciting journey. ### **What We Are Looking For** * + 3\+ years of experience in testing Web Products. + Solid knowledge of testing tools. + Development of test plans: the creation of test cases and debugging. + Additional knowledge in Web technologies. + Ability to take extreme ownership over your work. Every day is a challenge to ensure you are performing to the expectations you and your team have agreed upon regarding estimates and the general process. + Ability to identify with Bluelight's clients' goals and dedicate yourself to delivering on the commitments you and your team make to them. + A positive mindset and a can\-do attitude. + Forensic attention to detail. ### **Company Benefits** * + Competitive salary and bonuses, including performance\-based salary increases. + Generous paid\-time\-off policy + Flexible working hours + Work remotely + Continuing education, training, conferences + Company\-sponsored coursework, exams, and certifications Being a consultant in our team is a fun, challenging, and rewarding career choice. Your contributions are highly valued by clients, and the work you do often has a direct and significant impact on their business. You will have the opportunity to work on a variety of projects for our incredible clients, which will accelerate your career growth. You’ll collaborate with modern technologies and work alongside some of the best professionals in the industry! If you’re eager to be part of an exciting, challenging, and rapidly growing consultancy, we encourage you to apply. \#LI\-Remote

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Sales Executive64146147218817121

Sales Executive

**About the Company** If you want to be part of the **Fintech** founded in 2015, a leader in providing the **best customer service and experience** in Latin America, **revolutionizing** the way people access **credit opportunities and reaching 9 million satisfied customers** across all countries where it operates. This opportunity is for you… **APPLY NOW!** **About the Opportunity** Main responsibilities will include: * Follow-up and management of assigned customer portfolios. * Define action plans to increase sales productivity and improve efficiency. * Promote sales performance and productivity of stores and sales staff through training initiatives. * Provide excellent customer service by analyzing KPIs and delivering reports and insights for continuous improvement. * Collaborate with stakeholders across different areas/departments to design training content (materials/resources for internal and external audiences). * Visit sales teams and stores to monitor goal achievement and training implementation. **Requirements:** * **Must reside in Barranquilla.** * Gender: Indifferent. * Age: Indifferent. * Minimum Education: **Completed university degree**, verifiable with certificate. * Experience: **Minimum of 3 years** in sales/commercial area. * Experience in the **telecom industry** is a *plus.* * **Intermediate English proficiency.** * Intermediate Excel skills. **You are the person we are looking for if...** * You have an excellent attitude toward sales processes or have previously performed similar activities. * You are articulate and communicative. * ️You are skilled in problem-solving and negotiation. * You have worked under target-driven environments. **What the company offers you** * Working hours \- 48 hours per week: Monday to Friday and some Saturdays depending on operations, with 1-hour lunch break. * Excellent monthly compensation \+ commissions for meeting targets. * **Monthly** payment. * Monthly bonus: up to 30% based on goal achievement. * **Benefits exceeding legal requirements from day one** * 20 vacation days. * Prepaid health insurance with SURA. * Family subsidy. * Medical leave/ sick leave. * Annual physical wellness benefit. * Annual development benefit. * Home office equipment benefit. * Annual travel benefit. * Location: Barranquilla. * Free training. * Medium-term growth opportunities. **If you want to be a key player in the company transforming LATAM, this position is for you. We want to meet you!** Job type: Full-time, Permanent Application Questions: * In which municipality/region do you live? * What is your highest completed level of education? * Just to know: Do you have experience working at technology companies, telecom startups? If yes: Which ones? * Just to know: Have you performed field sales activities? * What was your current/last salary?

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Electrical BIM Specialist64144737227267122

Electrical BIM Specialist

**Who We Are** We are a leading BIM company that specializes in hands\-on, field\-focused Building Information Modeling (BIM) services. Established in 2007, we have grown to become the largest and most experienced BIM production service provider in the United States, with a portfolio of over 5,000 completed projects. Our dedicated team of more than 500 professionals offers a comprehensive range of services, including MEP Modeling, VDC/BIM Management, Laser Scanning, and Scan to BIM. We work closely with architects, engineers, and owners to deliver tailored BIM solutions that meet their unique needs. **The Role** As a Modeler or BIM Specialist, you will create accurate BIM models for electrical trades. Your role involves reviewing specifications and design information to ensure constructible and high\-quality models. You will work autonomously, identifying and resolving conflicts during the modeling process and ensuring the final product meets client expectations. **Key Responsibilities:** * **Modeling and Design:** Develop accurate piping models using relevant software, including P\&ID detailing. Utilize Revit or similar tools where applicable. * **Review and Analysis:** Analyze project documents, such as discipline specifications and submittals, to ensure high\-quality, accurate, and constructible designs. * **Conflict Resolution:** Identify and resolve potential conflicts during the modeling process and throughout project coordination to meet client requirements. **Minimum Requirements:** * **Experience:** At least 2 years of experience in electrical design and modeling (we are looking for all kind of seniorities, from entry level to managers) * **Software Skills:** Revit experience is highly desirable. * **Education:** A degree in Electrical Engineering is preferred. * **Language Skills:** **A proficient or advanced level of English is required.** **You Are Great for This Role If You:** * Excellent communication skills * Ability to work in a team * Attention to detail **Company Culture and Values** * **Candor:** We value honesty, openness, and sincerity in all interactions. * **Accountability:** We take ownership and are committed to delivering high\-quality work on time. * **Win\-Win Mentality:** We strive for mutual success in all business relationships. **Growth Opportunities** As part of our commitment to your career progression, we offer: * Career Development Programs. * Internal Mobility. * Performance\-Based Promotions. * Leadership Opportunities. * Project Diversity. **Location:** * All positions at ENG are fully remote. **Compensation** * Compensation will be in USD, competitive, and commensurate with experience. **Contact Information** * Before you apply, make sure your CV is in English, otherwise your application can’t be considered. Job Type: Full\-time

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

IT Desktop Support Specialist64144736939778123

IT Desktop Support Specialist

**UnifyCX** is growing and we are looking for a **IT Desktop Support Specialist** to join our motivated and ambitious team in Barranquilla, Colombia. Come be one of the pioneers at our newest location! **What Will You Do?** The **IT Desktop Support Specialist** is responsible for providing technical support to end users for computer hardware, software, and peripheral devices. This role involves troubleshooting and resolving technical issues, ensuring the efficient operation of desktop systems, and delivering excellent customer service. The IT Desktop Support Specialist will work closely with other IT team members to maintain and improve the overall IT infrastructure. **Key Responsibilities:** * **Technical Support:** + Provide first\-level support to end users for hardware, software, and network issues. + Diagnose and resolve technical problems related to desktops, laptops, printers, and other peripherals. + Assist with the installation, configuration, and maintenance of operating systems and applications. * **Troubleshooting and Issue Resolution:** + Identify and troubleshoot software and hardware issues, escalating complex problems to senior IT staff as needed. + Document and track support requests using a ticketing system, ensuring timely resolution and follow\-up. + Perform routine maintenance and updates to keep systems secure and efficient. * **User Assistance:** + Offer training and support to end users on software applications and IT policies. + Respond to and resolve user inquiries, ensuring a high level of customer satisfaction. + Set up and configure new workstations, including user accounts, email, and network access. * **System Maintenance:** + Assist in maintaining and updating inventory of IT assets, including hardware and software. + Support the implementation of IT projects, including system upgrades and deployments. + Ensure compliance with company IT policies and procedures. * **Documentation and Reporting:** + Maintain accurate records of support requests, incidents, and resolutions. + Prepare and provide regular reports on support activities and system performance. + Update and maintain technical documentation, including knowledge base articles and user guides. * **Collaboration and Communication:** + Work closely with other IT team members to resolve issues and implement solutions. + Communicate effectively with users to understand their needs and provide clear instructions. + Participate in team meetings and contribute to ongoing improvements in IT support processes. **Who Are You?** * **Education:** Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * **Experience:** Minimum of 2\-4 years of experience in desktop support or a similar IT support role. + Knowledge of Contact Center Operations and supporting platforms including CRM, voice or omnichannel communications, ticketing systems, and infrastructure preferred. * **Skills:** + Proficiency in troubleshooting and supporting Windows and/or macOS operating systems. + Experience with common office applications (e.g., Microsoft Office, email clients). + Knowledge of network fundamentals and IT security best practices. + Familiarity with hardware components and peripheral devices. + Strong problem\-solving skills and attention to detail. + Excellent customer service skills. + Professional communications skills. + Demonstrated Verbal and Written English proficiency B1 or higher. **Personal Attributes:** * Ability to work independently and as part of a team. * Strong organizational skills and the ability to manage multiple tasks simultaneously. * A proactive approach to problem\-solving and continuous improvement. * Patient, with a strong focus on providing a positive user experience. **Who We Are:** UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics, and AI\-driven tools like recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA. Our engagement model prioritizes measurable results, like CES and retention, over outdated SLAs. With a focus on automation, talent enablement, strategic partnerships, and strict data protection, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact. **Reports to:** IT Manager *UnifyCX is a certified woman\-owned business and an EOE employer that welcomes diversity.*

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Business & Reporting Analyst64142896687489124

Business & Reporting Analyst

Job Summary: The Business \& Reporting Analyst will act as the main point of contact for business KPI insights \& Trends. This role will be responsible for reporting, data analysis \& stakeholder management Responsibilities: * Design and develop automated reporting solutions and dashboards to enable stakeholders to manage the business and make effective decisions. * Streamline \& standardize the existing reporting process across the different operations * Conduct business reviews to report out metric results, trend findings \& recommendations, with special emphasis on QA reporting * Become SME on performance metrics for clients and organization * Conduct and attend requirement gathering meetings to identify needs, concerns, and action plans * Collaborate in developing reference documents or reports for performance measurement Skills and Experience: * 3\+ years of experience in similar roles * English –Spanish Language (Oral and writing 85 % or higher) * Bachelor’s Degree/University degree or equivalent experience * Advanced Excel skills (VBA is a plus) * Intermediate\-Advanced Power BI skills * Project Management Knowledge preferred * Strong professional, independent thinking skills with strength in problem solving and the ability to offer constructive opinions and creative solutions. * Ability to deal with ambiguity * Strong stakeholder management skills * Solid organizational skills, including prioritization and time management * Strong interpersonal, written, and oral skills * Problem\-solving skills * Ability to summarize and communicate important data

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Cook I-Pastry / Pasteler@ A63837406372097125

Cook I-Pastry / Pasteler@ A

**Additional Information** **Job Number**25147108 **Job Category**Food and Beverage \& Culinary **Location**Barranquilla Marriott Hotel, Calle 1A \#25\-40 Lote D7 Portal del Genoves, Barranquilla, Montecarmelo, Colombia, 81007 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management **POSITION SUMMARY** Prepare breads and pastries, including preparing doughs and fillings, proofing, baking, and decorating as appropriate. Review Production sheet to understand variety of baked goods to be produced daily. Prepare and cook food according to recipes, quality and presentation standards, and food prep checklists. Maintain kitchen logs for food safety program compliance. Keep Chef informed of excess food items for planning of daily specials. Safely and appropriately use baking and measuring tools/equipment/appliances to prepare baked foods. Follow and ensure compliance with food safety handling policies and procedures, including personal hygiene procedures. Check and ensure correct temperatures of kitchen appliances and food, and report issues to management. Monitor the quality of food prepared and portions served throughout shift. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company policies and procedures, including safety and security; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others and support team to reach common goals; handle sensitive issues with tact, respect, and confidentiality. Serve as a department role model or mentor. Comply with quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Move over sloping, uneven, or slippery surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATION Education: Technical, Trade, or Vocational School Degree. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None *At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non\-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.* Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh\-so\-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward\-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co\-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well\-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Officer-Loss Prevention / Agente de Prevención63837406390531126

Officer-Loss Prevention / Agente de Prevención

**Additional Information** **Job Number**25147114 **Job Category**Loss Prevention \& Security **Location**Barranquilla Marriott Hotel, Calle 1A \#25\-40 Lote D7 Portal del Genoves, Barranquilla, Montecarmelo, Colombia, 81007 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management **POSITION SUMMARY** Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work\-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand\-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None *At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non\-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.* Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh\-so\-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward\-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co\-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well\-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Sr. Quality Engineer63837406086529127

Sr. Quality Engineer

**About the role** As a Sr. Quality Engineer, you will make an impact by ensuring the quality and reliability of our software products. You will be a valued member of the life sciences team and work collaboratively with a dynamic and inclusive team within the environment at Cognizant. **In this role, you will:** * Developing and executing comprehensive test plans and strategies Ensures overall software quality and reliability, forming the foundation of the QA process. * Implementing CI/CD practices using Jenkins and Maven Streamlines the development lifecycle, enabling faster and more reliable software delivery. * Automating testing with Playwright, Cypress, and Selenium Increases efficiency, reduces manual effort, and enhances test coverage across platforms. * Overseeing API testing with RestAssured and Tosca Validates backend functionality and ensures seamless integration between services. * Collaborating with cross\-functional teams to resolve defects Promotes agile problem\-solving and ensures alignment across development, QA, and domain\-specific teams. **Work model:** We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work\-life balance though our various wellbeing programs. (Subject to change to a hybrid model with a client\-based location) The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. **What you need to have to be considered** * Possess strong technical skills in Playwright Jenkins Cypress TypeScript and Selenium. * Demonstrate proficiency in Java JavaScript and PL/SQL for test development. * Experience with RestAssured Tosca and HP ALM is essential. * Familiarity with R\&D Preclinical and Clinical domains is a plus. * Strong understanding of CI/CD practices and tools like Jenkins and Maven. * Excellent problem\-solving skills and attention to detail. **These will help you stand out** * Experience in Agile and Scrum methodologies is highly desirable. * Ability to manage multiple tasks and priorities effectively. * Commitment to continuous learning and professional development. * Strong analytical skills to interpret test results and provide insights. * Proven track record of delivering high\-quality software products. * Good English level B2 or Above **Benefits:** * *A career in one of the largest and fastest growing IT services providers worldwide.* * *Ongoing support and funding with training and development plans.* * *Opportunity to work for leading global companies.* * *Our work environment is diverse, collaborative and inclusive. We create conditions for everyone to thrive.* * *A highly competitive salary and great benefits, such as Allianz for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.* We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Interaction Review Specialist (Bilingual - English and Spanish)63837405660417128

Interaction Review Specialist (Bilingual - English and Spanish)

UnifyCX está creciendo y nos encontramos buscando **Interaction Review Specialist** para unirse a nuestro motivado y ambicioso equipo de trabajo en Barranquilla, Colombia. ¡¡¡Únete y sé uno de los pioneros en nuestro nuevo site!!! **What Will You Do?** This position is based in a back\-office environment, with no direct interaction with customers. Instead, the focus is on continuous improvement of internal processes, contributing strategically to operational excellence through a collaborative and analytical approach. **Who Are You?** You have a High School diploma. Yo have 2\+ years of customer service experience. Tier 2, floor support and backoffice experience is desirable You are fluent in English (B2\+) both written and verbal. You are fluent in virtual communications. (Emails, Instant Messaging and Calls) **Who We Are:** UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics, and AI\-driven tools like recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA. Our engagement model prioritizes measurable results, like CES and retention, over outdated SLAs. With a focus on automation, talent enablement, strategic partnerships, and strict data protection, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Customer Retention Representative63837405447169129

Customer Retention Representative

**UnifyCX** is growing and we are looking for **Customer Rentention Agents**to join our motivated and ambitious team in Barranquilla, Colombia. Come be one of the pioneers at our newest location! **What Will You Do?** As a **Retention Agent** you will be responsible to build long\-term relationships with customers. Your mission is to understand customers needs, to address concerns, and provide real value, all with the goal of **turning potential cancellations into loyalty**. **Key Requirements** * Proven experience in customer **retention** within the **telecommunications sector** * **Advanced English** proficiency (C1 level ) * Strong communication and problem\-solving skills * A customer\-first mindset and a goal\-oriented attitude Schedule: **8\-hour shifts starting between 8:00 AM and 9:00 PM,** **Two days off per week** **On\-site position – Barranquilla, Colombia** Be part of a dynamic team, grow your career, and make an impact! **Who We Are:** UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics, and AI\-driven tools like recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA. Our engagement model prioritizes measurable results, like CES and retention, over outdated SLAs. With a focus on automation, talent enablement, strategic partnerships, and strict data protection, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Operations Manager638374055173151210

Operations Manager

UnifyCX is growing and we are looking for an **Operations Manager** to join our motivated and ambitious team in Barranquilla, Colombia. Come be one of the pioneers at our newest location! **What Will You Do?** As an **Operations Manager** you will be responsible for overseeing and managing day\-to\-day operations to ensure efficient and effective delivery of services. This role involves leading teams, optimizing processes, and implementing strategies to meet performance targets and enhance client satisfaction. The Operations Manager will work closely with senior management and clients to drive operational excellence and achieve business objectives. ***Key Responsibilities:*** * **Operational Oversight:** + Manage and supervise daily operations to ensure adherence to company policies, client requirements, and service level agreements (SLAs). + Oversee multiple teams, including team leads and agents, ensuring optimal performance and productivity. * **Performance Management:** + Monitor key performance indicators (KPIs) and operational metrics to assess and improve performance. + Conduct regular performance reviews and provide feedback to team members. + Implement action plans to address performance issues and achieve performance targets. * **Client Relationship Management:** + Serve as the primary point of contact for clients, ensuring their needs are met and addressing any concerns or issues. + Develop and maintain strong relationships with clients, understanding their business requirements and expectations. + Prepare and present operational reports and performance updates to clients and senior management. * **Process Improvement:** + Identify opportunities for process improvements and implement changes to enhance efficiency and effectiveness. + Develop and execute strategies to streamline operations, reduce costs, and improve service delivery. + Facilitate regular process reviews and update standard operating procedures (SOPs) as needed. * **Team Leadership and Development:** + Lead, mentor, and motivate teams to achieve performance goals and maintain high levels of employee engagement and satisfaction. + Oversee training and development programs to ensure team members have the necessary skills and knowledge. + Foster a positive and collaborative work environment. * **Resource Management:** + Manage resource allocation, including staffing levels, scheduling, and workflow distribution. + Ensure that operational resources are used efficiently and effectively. * **Compliance and Quality Assurance:** + Ensure compliance with company policies, industry regulations, and client\-specific requirements. + Monitor and enforce quality standards to maintain high levels of service delivery. + Address and resolve any compliance or quality issues promptly. * **Reporting and Analysis:** + Prepare and analyze operational reports, including performance metrics, financial data, and client feedback. + Utilize data to make informed decisions and drive continuous improvement. **Who Are You?** * **Education:** Bachelor’s degree in Business Administration, Management, or a related field. A master’s degree is a plus. * **Experience:** + Minimum of 5 years of experience in operations management within the BPO industry or a related field. + Proven experience in managing teams, driving performance, and delivering results. * **Skills:** + Strong leadership and team management skills. + Excellent problem\-solving and analytical abilities. + Effective communication and interpersonal skills. + Proficiency in using operations management software and tools. + Ability to manage multiple tasks and projects simultaneously. + Strong organizational and time management skills. * **Additional Requirements:** + Flexibility to adapt to changing priorities and handle high\-pressure situations. + Strong client\-facing skills with a focus on customer satisfaction. **Who We Are:** UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics, and AI\-driven tools like recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA. Our engagement model prioritizes measurable results, like CES and retention, over outdated SLAs. With a focus on automation, talent enablement, strategic partnerships, and strict data protection, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.. **Reports to:** Senior Operations Manager ***UnifyCX is a certified minority\-owned business and an EOE employer that welcomes diversity.***

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Program Manager638374055356171211

Program Manager

UnifyCX is growing and we are expanding in **Barranquilla!** We are looking for an extraordinary Program Manager to join our motivated and ambitious team! **What Will You Do?** As a Program Manager, you will be responsible for developing and managing key client relationships, with a focus on client satisfaction, retention, and growth. The PM has direct responsibility for the program's success, ensuring the team delivers effectively and efficiently all services provided and meets or exceeds the client expectations. The ideal candidate will have prior BPO/Sales experience as well as Client management experience. * Act as the primary liaison between the client and UnifyCX, building and maintaining relationships with key personnel * Ensure all production goals are obtained respective to the assigned account, leading internal strategy resolution meetings, and providing recommendations as to what is best for the account and how UnifyCX can best help achieve the required goals * Proactively provide performance updates to the client and UnifyCX management * Ensure the account goals, objectives, deadlines, and standards of the clients are met and communicated effectively within the company * Provide daily interaction with the client to develop the long\-term partnership, driving our mutual success * Work with internal departments and partners to address and resolve client issues and initiatives * Assist operations with real time metric management and overall quality of performance * Assist by managing projects to coordinate implementation of new clients’ initiatives and or objectives * Work with the Workforce Management team and Operations teams to drive service level commitments, schedule adherence, employee retention, and project performance * Proactively identify new opportunities to meet and exceed client needs * Act as a point of contact for client questions and concerns. Collaborate with center managers and partners to address customers’ needs * Work with UnifyCX management to establish client goals, then take ownership for achieving them * Ensure client contracts are maintained and enforced * Serve as client advocate, working closely with other departments to continually improve UnifyCX services and value proposition * Lead logistics planning and participation with clients’ visits including quarterly meetings, business reviews and training/ management sessions with the client * Manage new client and new project implementations outside of the project assigned, as needed **Who You Are:** ***This is not an entry\-level position. To be considered, candidates are expected to have the following:*** * 5 \- 7 years of experience in the BPO or Call Center industry (or related field) and 3\+ years in a leadership or client management role * Familiarity with customer care leading technologies * Can relate to people at all levels of an organization with empathy and excellent communication skills * Proven ability to build strong, trusted client relationships, particularly with senior leaders * Ability to work collaboratively with internal and external stakeholders to achieve a mutually beneficial result * Absolute integrity and responsibility within a fast\-paced entrepreneurial environment * Proactive, open, and collaborative nature * Strong organizational skills * Friendly and optimistic mindset * Highly transparent, ensuring information flows in all directions in a timely manner * Strong accountability in oneself and others * Ability to take initiative with a high sense of urgency * Ability to manage multiple priorities and deadlines * Ability to add value to an organization through creativity, initiative, and personal drive **Who We Are:** UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics, and AI\-driven tools like recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA. Our engagement model prioritizes measurable results, like CES and retention, over outdated SLAs. With a focus on automation, talent enablement, strategic partnerships, and strict data protection, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact. **Education:** Bachelor’s Degree or equivalent business experience **Benefits:** UnifyCX offers a comprehensive benefits package. ***UnifyCX is a certified woman\-owned business and an EOE employer who welcomes diversity.***

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Contact Center Trainer638374053899551212

Contact Center Trainer

**UnifyCX** is growing! We are looking for an experienced **Contact Center Trainer** to join our motivated and ambitious team in Barranquilla. Come be one of the pioneers at our newest location! **What Will You Do?** As a Contact Center Trainer, you'll play a pivotal role in shaping the success of our frontline teams. You’ll lead engaging, on\-site and virtual training sessions for both new hires and tenured staff, designing dynamic content and learning experiences that drive results. Your mission? Ensure every trainee graduates on time, fully equipped with the knowledge and confidence to deliver exceptional service and exceed performance expectations. ***In this position, you will:*** * Prepare and provide on premise and/or virtual training for new hires. * Ensure that knowledge checks are in place to guarantee preparedness for handling customer phone interactions. * Provide ongoing training of new and updated information, products, and processes. * Create a positive and engaging virtual learning environment. * Develop team skills in areas of customer service and communication. * Ensure that all team members receive appropriate motivation, direction, coaching and feedback to achieve the learning objectives. * Assemble and distribute course materials and teaching aids. * Track completion of training and all testing results by employee. * Provide feedback to management regarding individual attendance and progress during training and nesting. * Coordinate with training management to identify new training needs and recommend additional learning material as appropriate. * Assist with on\-going training needs. * Provide production floor support during nesting. * Other duties as required. **Who You Are:** At the heart of our company is a belief that people are our greatest strength—and our dedication to top\-tier training reflects that. We’re looking for an energetic, resourceful, and driven individual who’s ready to grow with us. If you're passionate about learning and development, thrive in a fast\-paced environment, and want to make a lasting impact, this could be the role for you! ***To be considered, candidates are expected to have the following:*** * 1\-2 years of adult learning training experience, preferably in a call center environment. * Excellent communication and presentation skills. * Sound understanding of adult learning techniques, best practices in training design and delivery, blended learning methodologies and industry best practice. * Ability to work in a challenging environment with frequent interruptions, changing priorities, and deadlines. * Ability to train on repetitive material while maintaining focus and enthusiasm. * Familiarity with interactive learning techniques. * Experience with Learning Management Software (LMS) preferred. * Excellent organizational skills, detail\-oriented. * Proficiency in all Microsoft Office programs. * Ability to work independently and finish tasks with minimal supervision. **Who We Are:** UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics, and AI\-driven tools like recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA. Our engagement model prioritizes measurable results, like CES and retention, over outdated SLAs. With a focus on automation, talent enablement, strategic partnerships, and strict data protection, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact. ***UnifyCX is a certified minority\-owned business and an EOE employer that welcomes diversity.***

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Retention Specialist638374052221471213

Retention Specialist

**Unify CX** is looking for an extraordinary ***Retention Specialist*** to join our motivated and ambitious team. **What Will You Do?** We are looking for a proactive and results\-oriented ***Retention Specialists*** to join our team. In this critical role, you will focus on retaining and strengthening relationships with our valued customers by addressing their concerns, identifying solutions, and promoting service loyalty. By understanding customer needs and delivering personalized solutions, you will play a vital role in reducing churn and fostering long\-term customer satisfaction. * Engage with customers who are at risk of discontinuing services to understand their concerns and present solutions that encourage continued use of our broadband and video offerings * Effectively handle escalated issues, offering prompt and satisfactory resolutions to build customer trust and loyalty * Promote additional products, services, or upgrades that align with the customer’s needs and enhance their overall experience * Monitor retention trends, analyze customer feedback, and provide insights to improve retention strategies * Develop meaningful connections with customers through active listening, empathy, and personalized communication * Meet or exceed retention targets, customer satisfaction scores, and quality assurance standards * Collaborate with internal teams to refine processes and enhance customer experiences. * Be skilled in multi\-tasking while effectively navigating across multiple technology platforms and systems * Maintain customer records by updating account information **Who You Are:** To be considered, candidates are expected to have the following: Required Qualifications * Excellent English skills \- proper written and oral grammar * High school diploma or equivalent. * Minimum 6 months to 1 year of experience in retention or account management roles. * Strong interpersonal and communication skills, with the ability to de\-escalate and resolve conflicts. * A customer\-first mindset with a focus on building long\-term relationships. * Proficiency in CRM tools and basic computer applications (e.g., Microsoft Office). * Demonstrated ability to meet retention or performance goals in a metrics\-driven environment. * Problem\-solving skills and the ability to adapt to customer needs in real\-time. * Ability to thrive and remain positive in a constantly changing environment Preferred Qualifications * At least 1 year of experience in the broadband, telecommunications, or video services industry. * Knowledge of customer retention strategies and techniques. * Familiarity with data analysis tools or reporting software. * Familiarity with inbound sales techniques and objection\-handling strategies **Who We Are:** UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI\-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome\-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact. *UnifyCX is a certified minority\-owned business and an EOE employer who welcomes diversity.*

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Customer Service and Technical Support Agent638374052410911214

Customer Service and Technical Support Agent

UnifyCX is looking for an extraordinary **Customer Service and Technical Support Agents** to join our motivated and ambitious team in Barranquilla! **What Will You Do?** This role involves assisting customers with inquiries, troubleshooting technical issues, and ensuring a seamless experience with our products and services. The ideal candidate is tech\-savvy, empathetic, and passionate about delivering excellent support. **Responsibilities:** * Respond to customer inquiries via phone, email, and chat promptly and professionally. * Diagnose and troubleshoot technical issues related to mobile services, network connectivity, and devices. * Guide customers through problem\-solving steps and escalate complex issues when necessary. * Provide accurate information about products, services, and policies. * Process account\-related requests, such as activations, plan changes, and billing inquiries. * Maintain detailed records of customer interactions and resolutions. **Who are you?** *To be considered, candidates are expected to have the following:* * Minimum 6 months of experience in customer service and/or technical support, preferably in telecommunications. * Strong problem\-solving skills with the ability to troubleshoot technical issues effectively. * Excellent verbal and written communication skills. * Ability to handle high volumes of customer interactions while maintaining professionalism. * B2 English proficiency **Who We Are:** UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics, and AI\-driven tools like recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA. Our engagement model prioritizes measurable results, like CES and retention, over outdated SLAs. With a focus on automation, talent enablement, strategic partnerships, and strict data protection, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Senior Analyst Data QA638373679594271215

Senior Analyst Data QA

**About WPP Media** WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com**Role Summary and Impact** Seeking an experienced **Senior Analyst Data QA** **on the Offshore team,** with a strong background in SQL, Excel, Python, and automation. The ideal candidate will be responsible for overseeing the quality assurance processes, ensuring the highest standards of quality in our data\-driven marketing solutions, and implementing strategies that enhance product quality and efficiency.**Skills and Experience** At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP \& WPP Media’s shared core values:* Be **Extraordinary** by *Leading Collectively* to *Inspire transformational Creativity.* * Create an **Open** environment by *Balancing People and Client Experiences* by *Cultivating Trust*. * Lead **Optimistically** by *Championing Growth* *and Development* to *Mobilize the Enterprise*. **Key Responsibilities*** Implement QA processes and standards, performing meticulous data validation across multiple platforms, including GCP, Datorama and Tableau, ensuring data consistency and accuracy. * Conduct effective testing, validation, and verification of data, ensuring adherence to the highest quality standards. * Regularly audit taxonomy compliance, coordinating with internal teams for necessary updates or mappings. * Analyze data to identify areas for improvement within the quality system, proposing and implementing process improvements as needed. * Utilize advanced analytics tools and techniques like SQL, Python for in\-depth and efficient validation, supporting the development of robust QA strategies. * Develop and maintain detailed process documentation to standardize QA practices and facilitate knowledge sharing. **Requirements \& Qualifications*** Bachelor’s degree in Computer Science, Information Technology, Engineering or related field. * One year of experience in a QA or data analytics role with knowledge of QA methodologies, tools, and processes. * Proficiency in SQL, Excel, and Python/R for data QA automation and management. * Strong attention to detail, ensuring thorough examination and accuracy in all QA activities. * Excellent communication skills, capable of effectively communicating technical information to both technical and non\-technical stakeholders. * Ability to collaborate and work effectively with internal teams and external partners. * A self\-starter attitude that thrives in a fast\-paced environment. * Demonstrate analytical and problem\-solving mindset * Experience in commerce media or a digital marketing agency is highly desirable. **Life at WPP Media \& Benefits** Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media \& WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in\-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days. WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.**This position is in a Remote or Hybrid Work Modality and must be performed within Colombian territory. Only candidates residing in Colombia with a valid work permit may apply. Remote work contracts do not allow employment or relocation abroad.** Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy\-policy ) for more information on how we process the information you provide. While we appreciate all applications received, only those candidates selected for an interview will be contacted. \#LI\-GOC

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Senior Business Intelligence Analyst638373678635551216

Senior Business Intelligence Analyst

**About WPP Media** WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com**Role Summary and Impact** As a **Senior Business Intelligence Analyst** **on the Offshore team,** you ill build assist in the development and maintenance of the reporting infrastructure to help stakeholders gain insights in their advertising campaigns. In this role, he/she will be responsible for retrieving, compiling, and transforming data to create the intelligence layer leading to analysis and optimization of media investments.**Skills and Experience** At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP \& WPP Media’s shared core values:* Be **Extraordinary** by *Leading Collectively* to *Inspire transformational Creativity.* * Create an **Open** environment by *Balancing People and Client Experiences* by *Cultivating Trust*. * Lead **Optimistically** by *Championing Growth* *and Development* to *Mobilize the Enterprise*. **Key Responsibilities*** Manage the QA of data between media platforms and reporting outputs using tools such as Alteryx, SQL, and/or Excel * Manage and identify data gaps that require manual entry, escalate to investment teams, and collect, QA, and process returned manual data. This includes initiating the data collection process, communicating any data QA issues, and working with teams to resolve those issues. * Monitor data feeds for gaps or failures and action where necessary to resolve failures * Build and maintain automated data QA workflows using Alteryx * Update Tableau dashboards based on new/additional requests * Build and maintain taxonomy generators and enforcers (via Excel, Google Sheets, and Alteryx) to assist in the adherence of taxonomy across all media channels. * Setup and maintain automated data feeds/pipelines through API (Adverity), FTP, and/or scheduled email report) * Troubleshoot any data discrepancies or issues that might occur, * Fulfill ad hoc data pulls required for client deliverables, * Manage the QA of data provisioning to MMM vendors or for client data warehouses. **Requirements \& Qualifications*** Bachelor’s degree in Marketing, Advertising, Economics, Computer Science, Information Systems, Business Analytics or related field with 1 – 3 years of work experience in data management, data visualization and data analytics preferably in a marketing and/or media agency. * Experience with building dashboards in Tableau is required; knowledge of visual techniques for data analysis and presentation is a plus, * Experience with Alteryx for business logic design required * Experience working in Cloud environment (Azure, GCP), * Experience working with SQL required, experience with Python a plus, * Experience working with digital data from ad serving platforms (e.g., Google Campaign Manager, Other ad servers), campaign planning tools (e.g. Prisma, MediaOcean), website analytics software (e.g. Adobe Analytics, Google Analytics), paid search engine marketing data sources (e.g. Adwords, Marin, …) and others is strongly preferred, * Strong speaking and written professional communication skills, * Strong analytical, critical thinking, and problem\-solving skills, * The ability to thrive in a fast\-paced and deadline\-driven environment, * Strategic Thinker \& Doer, * Curious and excited to learn, * High sense of accountability and ownership, * Collaborative with a partnership mindset. **Life at WPP Media \& Benefits** Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media \& WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in\-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days. WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.**This position is in a Remote or Hybrid Work Modality and must be performed within Colombian territory. Only candidates residing in Colombia with a valid work permit may apply. Remote work contracts do not allow employment or relocation abroad.** Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy\-policy ) for more information on how we process the information you provide. While we appreciate all applications received, only those candidates selected for an interview will be contacted. \#LI\-GOC

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Analytics Analyst638373677510431217

Analytics Analyst

**About WPP Media** WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com**Role Summary and Impact** As a **Associate BI,** you will act as the primary day\-to\-day execution contact for client deliverables including but not limited to measurement planning, weekly reporting, media and creative testing/analysis, as well as competitive research and analysis.**Skills and Experience** At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP \& WPP Media’s shared core values:* Be **Extraordinary** by *Leading Collectively* to *Inspire transformational Creativity.* * Create an **Open** environment by *Balancing People and Client Experiences* by *Cultivating Trust*. * Lead **Optimistically** by *Championing Growth* *and Development* to *Mobilize the Enterprise*. **Key Responsibilities*** Take ownership of campaign governance and QA. * Lead work to ensure accurate and timely data collection to support reporting. * Manage any required data classification or manipulation. * Work with senior level Insights and Analytics staff to develop project timelines and deliverable schedules. * Deliver projects independently, but proactively communicates project progress, issues and deliverables to manager and director. * Ensure all client materials meet or exceed expectations (from content to quality) and are delivered on time. * Research industry trends and facts sharing expertise to team. **Requirements \& Qualifications*** Working knowledge of MMM * Experience with Time Series Data * \+2 years’ experience with data manipulation using Advanced Excel * Working knowledge of scripting in Python * Strong analytical abilities and quantitative skills * Attention to detail * Demonstrated critical thinking and problem\-solving abilities * Strong communication and project management skills * Ability to multitask, collaborate with teams, and perform under pressure * Expertise with Microsoft Office, especially Excel (pivot tables, VLOOKUPs, building graphs and charts) and PowerPoint. * Experience with Google Campaign Manager, SA360, and social platforms (e.g., Meta, LinkedIn). * Data visualization experience (e.g., Datorama, Tableau, Power BI, Looker Studio, etc.). * SQL and Project management tool experience is a plus (e.g., Wrike, Asana, Trello). **Your Qualifications:*** Bachelor’s degree in Marketing, Advertising, Economics, Computer Science, Information Systems, Business Analytics, or a related field * 1\+ years of relevant work experience **Life at WPP Media \& Benefits** Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media \& WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in\-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days. WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.**This position is in a Remote or Hybrid Work Modality and must be performed within Colombian territory. Only candidates residing in Colombia with a valid work permit may apply. Remote work contracts do not allow employment or relocation abroad.** Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy\-policy ) for more information on how we process the information you provide. While we appreciate all applications received, only those candidates selected for an interview will be contacted. \#LI\-GOC

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

QA (Call Center Quality Analyst) fluent in French638373675601951218

QA (Call Center Quality Analyst) fluent in French

**UnifyCX is growing and we are looking for a Quality Analyst (Call Center Quality Analyst) fluent in French to join our dedicated and motivated team in Barranquilla, Colombia. Come be one of the pioneers at our new location!** **What will you do?** As a **Quality Assurance Monitor FLUENT IN FRENCH**, you will be responsible for evaluating and improving the performance and efficiency of call center representatives. This role involves monitoring phone interactions, assessing compliance with company policies and procedures, and ensuring the delivery of high-quality customer service. The Quality Monitor will provide feedback and recommendations to enhance customer satisfaction and overall operational effectiveness. **Key Responsibilities:** **Call Monitoring and Evaluation:** * Conduct regular and random evaluations of call center interactions to ensure compliance with quality standards and procedures. * Evaluate representative performance against established metrics, including customer service, communication skills, compliance, and problem resolution. **Performance Feedback:** * Provide constructive feedback and coaching to call center agents based on evaluation results. * Develop and deliver performance improvement plans when necessary. * Recognize and reward high-performing agents to encourage positive outcomes. **Reporting and Analysis:** * Compile and analyze quality data and performance metrics to identify trends and areas for improvement. * Prepare detailed reports on call quality, agent performance, and customer satisfaction. * Present findings and recommendations to management and contribute to strategic decision-making. **Compliance and Standards:** * Ensure all call center activities comply with company policies, industry regulations, and legal requirements. * Stay updated on changes in policies, procedures, and industry standards, and communicate relevant information to the team. **Training and Development:** * Support the development and implementation of training programs for new and existing call center agents. * Provide guidance and support to agents during onboarding and continuous development. **Customer Experience:** * Analyze customer feedback and complaints to identify opportunities for improving the customer experience. * Work with management to implement improvements based on customer feedback and quality assessments. **Who are you?** **Education:** High school diploma or equivalent; technical or university degree in business, communications, or related field preferred but not required. **Languages:** B2 level in French (MANDATORY REQUIREMENT) **Experience:** * Previous experience in a call center environment, with solid understanding of operations and performance metrics. * Prior experience in a quality assurance or monitoring role is preferred. **Skills:** * Excellent analytical and problem-solving skills. * Strong communication and interpersonal skills, with ability to provide clear and constructive feedback. * Proficient in using call center software and quality monitoring tools. * Ability to work independently and as part of a team. * Organizational and time-management skills, with attention to detail. **Additional Requirements:** * Ability to handle confidential information with discretion. * Flexibility to adapt to changing priorities and manage multiple tasks simultaneously. **Who are we?** UnifyCX is a transformative artificial intelligence platform that empowers and enables teams to deliver efficient and exceptional customer experiences. We create superhuman customer experiences through a powerful combination of strategy, omnichannel support, analytics, and AI-powered tools such as smart recruitment, agent study assistant, voice of the customer (VoC), and automated quality control. Our engagement model prioritizes measurable outcomes, such as CES and retention, over outdated service level agreements (SLAs). With a focus on automation, talent empowerment, strategic partnerships, and strict data protection, UnifyCX delivers scalable, customized, and compliant solutions that generate real business impact.

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

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