IT Support Analyst

Description

Position Summary: We are seeking an IT Support Analyst to provide technological assistance to users, ensuring the proper functioning of equipment and resources. Key Highlights: 1. Provide technical support and technological assistance to users 2. Diagnose and resolve hardware, software, and connectivity issues 3. Manage access rights, corporate email accounts, and workplace tools At Grupo CALOP, we seek an IT Support Analyst responsible for delivering technical support and technological assistance to various company users, ensuring the proper operation of equipment, tools, and technological resources required for daily operations. The candidate will be responsible for addressing requests related to hardware, software, networks, access rights, device configuration, preventive and corrective maintenance, as well as providing timely resolution to technical incidents impacting team productivity. Additionally, they will support processes involving installation, updating, and control of technological tools used by the organization. **Main Responsibilities** * Provide on-site technical support to internal users * Diagnose and resolve hardware, software, and connectivity issues * Configure and maintain computers, printers, and other technological devices * Manage access rights, corporate email accounts, and workplace tools * Install and update software and licenses * Support preventive and corrective maintenance of equipment * Track and manage technological inventory * Escalate critical incidents when necessary * Document basic technical solutions and procedures * Ensure timely response and resolution **Required Profile** * Technical, technological, or university degree in Systems, Technology, IT Support, or related fields * Knowledge of technical support, basic networking, Windows, Office 365, and corporate tools * Strong analytical and problem-solving skills * Organized, proactive, and service-oriented * Ability to work under pressure and prioritize requests Expected hours: 10\.0 to 15\.0 per week Work location: Hybrid in Medellín, Antioquia