Job Summary: This role is part of WTW's Global Service Center in Medellín and focuses on case validation, client communication, and insurance claim processing. Key Highlights: 1. Key role in the operational excellence of the Global Service Center. 2. Opportunity to positively impact the way work is done at WTW. 3. Focus on validation, communication, and insurance claim processing. **Description** --------------- Located in the heart of Medellín, our WTW Global Service Delivery Center delivers operational excellence through service delivery, providing optimized solutions to our internal clients. It is an exciting time at WTW, as we are positively transforming the way we work with a completely new approach to empowering our people to make the greatest impact. **The Role:** * Validate correct case creation and documentation (formats, official documents, policy numbers, signatures) * Maintain direct communication with clients and confirm all necessary details and considerations. * Review documents submitted by clients to ensure compliance with insurer requirements. * Process claims with insurers and track their responses. * Analyze insurer responses to ensure alignment with requested actions. * Update information in WTW systems. **Qualifications** ------------------ * Minimum 1 year of experience in insurance or related fields. * Customer service oriented. * Intermediate-level experience working with Excel. * Strong analytical and information comprehension skills. * Detail-oriented and attentive to detail. * Problem-solving ability. Equal Opportunity Employer
Valentina Rodríguez
Indeed · HR
Valentina Rodríguez
Indeed · HR
