Barranquilla Customer Service - Customer Facing Job Listings

Reporting & Data Analyst64520999263234120

Indeed

Reporting & Data Analyst

**Contract Type:** Temporary WAH **Location:** Barranquilla \- //ATLANTICO **Date Published:** 11\-19\-2025 **Job ID:** REF37087E Company Description: **About Sutherland** Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market\-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland *Unlocking digital performance. Delivering measurable results.* Job Description: **About the Role** We are seeking a skilled and detail\-oriented **Reporting \& Data Analyst** to join our operations team supporting a global technology client. This role is essential for transforming data into actionable insights that drive operational efficiency and client satisfaction. The ideal candidate will have strong analytical skills, advanced proficiency in Excel and Power BI, and the ability to communicate findings effectively to both internal teams and external stakeholders. **Key Responsibilities** * Develop and maintain dashboards and reports using Power BI and Excel to support operations and client needs. * Analyze data to identify trends and opportunities for improvement, collaborating with operations leadership to support strategic decision\-making. * Ensure data accuracy through quality checks and present insights via clear, professional presentations. * Participate in a data analysis skills test as part of the hiring process. Qualifications: **Our most successful candidates will have:** * **Bachelor's degree** in Data Analytics, Statistics, Engineering, Business, or a related field. * Minimum **2 years of experience** in a data analyst or reporting analyst role. * Advanced proficiency in **Microsoft Excel** and **Power BI**. * Strong **presentation and communication skills** in English and Spanish. * Detail\-oriented with a commitment to **data quality** and ability to work collaboratively in a **cross\-functional team**. * Available to work **7:00 AM to 7:00 PM, Monday to Saturday**. Additional Information: All your information will be kept confidential according to guidelines.

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Associate Professional - Quality Analyst64520984598787121

Indeed

Associate Professional - Quality Analyst

**Contract Type:** Brick and Mortar **Location:** Barranquilla \- //ATLANTICO **Date Published:** 11\-18\-2025 **Job ID:** REF37297M Company Description: **About Sutherland** Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market\-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland *Unlocking digital performance. Delivering measurable results.* Job Description: Our Quality Analyst get to: Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations Keep management updated: Relay important information in the form of timely and accurate reports Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations Qualifications: Our most successful candidates will: \- Bachelor’s degree \- Experience with process documentation \- Be able to work in MS Office \- Have advanced\-level knowledge of Excel \- Be able to work in a fast\-paced environment \- Be pro\-active in developing trust and professional rapport with employees and team members; work as a team\-player \- Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements \- Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner Additional Information: All your information will be kept confidential according to EEO guidelines.

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Indeed

Benefits Analyst

Job Summary: The purpose of this position is to promote sales and client retention through excellent customer service within the Benefits department by assisting with Billing and Reconciliation and other financial functions, such as auditing, planning, budgeting, cost control and projects. Responsibilities: * English – Spanish Language (Oral and writing 80 or higher), (B2 or above). * Must have a high school diploma or in progress to complete high school. * At least 1 year of experience in Customer Service positions. * This job adjusts to the Eastern Time Zone and follows a US holiday schedule. * Strong customer service skills * Excellent communication skills * Comfortable working in a high volume/high demand environment * Good presentation and a polite, tactful and friendly character. Skills and Experience: * English –Spanish Language (Oral and writing 90 % or higher) (C1 or above) * Must have a high school diploma * At least 1 year of experience in Customer Service positions. * This job adjusts to the Eastern Time Zone and follows a US holiday schedule. * Excellent verbal and written communication skills. A genuine interest in working with and helping customers. * Demonstrated experience in providing high levels of customer satisfaction and performance in a high transaction volume/high demand environment preferred. * Good presentation and a polite, tactful and friendly character. * Ability to interact with customers and all levels of internal personnel. * Proficient knowledge of computer systems / software. * Attention to detail. * Adhere to attendance and punctuality standards. Work additional hours on as needed basis. * Adapt to change and meet the changing demands of the work environment. * Organizational, analytical, and problem\-solving skills are essential. * Ability to effectively handle multiple assignments is required.

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Chef-Head / Jefe de Cocina64297705051138123

Indeed

Chef-Head / Jefe de Cocina

**Additional Information** **Job Number**25177964 **Job Category**Food and Beverage \& Culinary **Location**Barranquilla Marriott Hotel, Calle 1A \#25\-40 Lote D7 Portal del Genoves, Barranquilla, Montecarmelo, Colombia, 81007 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. **CANDIDATE PROFILE** **Education and Experience** * High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area. OR * 2\-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area. **CORE WORK ACTIVITIES** **Ensuring Culinary Standards and Responsibilities are Met** * Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. * Reviews and adjust systems and procedures in the kitchen to ensure their effectiveness. * Develops, designs, or creates new menus and recipes based on standards or artistic contributions. * Demonstrates knowledge of high quality food products, presentations and flavor. * Ensures compliance with food handling and sanitation standards. * Ensures compliance with all applicable laws and regulations. * Follows proper handling and right temperature of all food products. * Knows and implements brand’s Safety Standards. * Supervises kitchen shift operations and ensures compliance with all Food \& Beverage policies, standards and procedures. * Maintains purchasing, receiving and food storage standards. * Operates and maintains all department equipment and reports malfunctions. * Supports procedures for food \& beverage portion and waste controls. * Develop and implement environmentally friendly processes and procedures for food preparation, energy use and waste management in the restaurant. * Checks the quality of raw and cooked food products to ensure that standards are met. * Assists in determining how food should be presented and creates decorative food displays. **Leading Culinary Team** * Supervises and coordinates activities of cooks and workers engaged in food preparation. * Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. * Supervises and manages employees. Manages all day\-to\-day operations. Understands employee positions well enough to perform duties in employees' absence. * Encourages and builds mutual trust, respect, and cooperation among team members. * Serves as a role model to demonstrate appropriate behaviors. * Ensures and maintains the productivity level of employees. * Ensures that menu items are prepared and presented according to use record standards. * Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. * Estimates daily production needs on a weekly basis and communicates production needs to kitchen personnel daily. * Leads shifts while personally preparing food items and executing requests based on required specifications. **Maintaining Culinary Goals** * Achieves and exceeds goals including performance goals, budget goals, team goals, etc. * Develops specific goals and plans to prioritize, organize, and accomplish your work. * Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. * Schedules employees to business demands and tracks employee time and attendance. * Understands the impact of departments operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. * Orders employee uniforms according to budget and ensures uniforms are properly inventoried and maintained. * Reviews staffing levels to ensure that guest service, operational and financial objectives are met. **Ensuring Exceptional Customer Service** * Provides services that are above and beyond for customer satisfaction and retention. * Manages day\-to\-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. * Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. * Sets a positive example for guest relations. * Handles guest problems and complaints. * Strives to improve service performance. * Helps employees receive on\-going training to understand guest expectations. **Managing and Conducting Human Resource Activities** * Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. * Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. * Assists as needed in the interviewing and hiring of employee team members with appropriate skills. * Participates in the employee performance appraisal process, providing feedback as needed. * Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. * Participates in training the Restaurant and Catering staff on menu items including ingredients, preparation methods and unique tastes. **Additional Responsibilities** * Provides information to supervisors, co\-workers, and subordinates by telephone, in written form, e\-mail, or in person. * Analyzes information and evaluating results to choose the best solution and solve problems. * Attends and participates in all pertinent meetings. *At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non\-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.* Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh\-so\-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward\-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co\-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well\-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Customer Service Representative for US BPO64277797463169124

Indeed

Customer Service Representative for US BPO

Customer Service Representative for US\-based clothing account. Working Shifts including some weekends. Sunday always off. One Sunday and one weekday off. Job Type: Full\-time Experience: * BPO and Customer Service: 2 years (Required) Work Location: In person Expected Start Date: 03/11/2025

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary