Barranquilla Customer Service - Call Center Job Listings

Technical Support & Customer Service Agents

**UnifyCX** is looking for extraordinary **Technical Support and Customer Service Agents** to join our motivated team. **What Will You Do?** As a **Technical Support and Customer Service Agent**, provide world\-class customer service through every interaction offering solutions to any customer’s issue or concerns in reference to their mobile hotspot and internet service through calls and chat. You will use all resources available to discover root causes and prevent future issues and assist the customers to make payments, changes to their account, upsell, respond any billing inquiries that may arise and resolve technical issues from remote troubleshooting to dispatching a technician. **In this role you will:** * Answer customer interactions (calls/emails) within SLAs and follow up on any further actions needed for resolution or install (Sales, Billing/Account, and tech Support) * Use every resource available to resolve customer’s issue. * Dispatch appropriately according to the need and SLAs. * Support Field Operations team members with work orders’ inquiries and communication with the customer. * Perform other duties as assigned. **Who You Are:** Ideal candidates for this position will be analytical but with an outgoing customer service attitude. We are hiring individuals that are intelligent, dependable, and ready to take their career to the next level with a growing company. ***To be considered, candidates are expected to have the following:*** * Bilingual English/Spanish proficient in written and verbal communication. * Excellent multi\-tasking skills. * 6 months minimum of proven technical support experience preferably in internet services. * Basic understanding of Networking. * Excellent Customer service skills. **Who We Are:**UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics, and AI\-driven tools like recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA. Our engagement model prioritizes measurable results, like CES and retention, over outdated SLAs. With a focus on automation, talent enablement, strategic partnerships, and strict data protection, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact. ***UnifyCX is a certified minority\-owned business and an EOE employer who welcomes diversity.***

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Customer Service Agents64521025246851121

Indeed

Customer Service Agents

UnifyCX is growing and looking for **Customer Service Agents** to join our motivated and ambitious team in Barranquilla. **What Will You Do?** As a Customer Service Agent, you’ll be the first point of contact for our clients’ class members. You’ll handle inquiries via phone, email, and written correspondence always delivering accurate information with professionalism and empathy. ***Key Responsibilities:*** * Answer inbound calls, emails, and written requests. * Provide clear, accurate information about case details, member rights, deadlines, and options. * Follow company procedures and training materials to resolve issues efficiently. * Escalate complex situations when necessary and complete follow\-up tasks to ensure resolution. * Deliver excellent customer service while maintaining accuracy and attention to detail. * Support additional projects and duties as needed. **Who are you?** * Experience: 1\+ years in a call center or customer service role. * Strong verbal and written communication skills; bilingual English/Spanish. * Comfortable working with computers, Microsoft Office, and internal systems. * Ability to stay organized, follow protocols, and provide exceptional service in a fast\-paced environment. **Who We Are:**UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics, and AI\-driven tools like recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA. Our engagement model prioritizes measurable results, like CES and retention, over outdated SLAs. With a focus on automation, talent enablement, strategic partnerships, and strict data protection, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact. *UnifyCX is a certified minority\-owned business and an EOE employer that welcomes diversity.*

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Sales Advisor Call Center64373187603457122

Indeed

Sales Advisor Call Center

**Opening: Sales Advisor – No Experience Required** **Contract type:** Indefinite term **Work mode:** In-person **Salary:** Base + **uncapped bonuses** **Benefits:** All legally required Only requirement is to be of legal age and have a high school diploma; contact us via WhatsApp 3148946510. Job type: Part-time

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

TECHNICIAN OR TECHNOLOGIST IN SYSTEMS64329552327426123

Indeed

TECHNICIAN OR TECHNOLOGIST IN SYSTEMS

Requirements: Academic background: Systems Technician or Technologist (must have graduation certificate and diploma) Experience: Minimum 1 year (certified) Age: Between 19 and 35 years old Gender: Male Capable of performing: * On-site Technical Support. * Preventive and corrective maintenance of computer equipment. * Knowledge of Windows operating systems, networks, and office software tools. * Performing information protection, backup, and recovery procedures. * Diagnosing computers, Windows operating systems, and Microsoft Office. * Installation, configuration, and support for Windows operating systems, office suites, and applications. * Providing helpdesk support. Tools: * Must have a hard drive and USB memory stick. Job type: Full-time Application question(s): * Are you currently employed? * What is your salary expectation?

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Claims Specialist (FTL)64201741866114124

Indeed

Claims Specialist (FTL)

**Job Summary** Claims Specialist (FTL) Full\-time In\-Office \| Barranquilla, Colombia **Claims Specialist Role Description:** The Claims Specialist (FTL) will manage the full lifecycle of cargo loss and damage claims for our freight brokerage, from intake through settlement. This role serves as the primary point of contact for assigned claims, ensuring timely professional communication and driving accurate, data\-backed resolutions. Core Logistics is a dynamic and rapidly expanding organization that specializes in delivering Freight Transportation Solutions and Logistics Support across the United States and Canada. Grounded in seven core values—Safety, Courage, Achievement, Respect, Responsibility, Integrity, and Transparency—Core prioritizes the success of its clients and team members. Embracing the ethos of *"All Owns All,"* *"Let No Team Member Fail,"* and *"Integrity Before Profit,"* Core fosters a culture of unwavering commitment to excellence. **Main Responsibilities:** * Manage the full lifecycle of FTL cargo claims, from intake to resolution. * Review shipping documentation (BOL, POD, invoices, contracts) to determine liability. * Communicate directly with customers and carriers to provide updates and resolve claims. * Maintain organized, audit\-ready claim files and accurate records in internal systems. * Support recovery and subrogation efforts according to carrier contracts and insurance policies. * Coordinate with internal teams to gather facts and align claim resolution strategies. * Identify recurring issues and recommend process improvements to prevent future claims. **Minimum Requirements:** * Bachelor’s degree in international business or a related field. * Minimum 2 years of proven experience managing cargo claims in a freight brokerage, logistics, or transportation company (FTL experience preferred). * Strong knowledge of U.S.\-based logistics practices, carrier contracts, and freight claims procedures. * Proficient in reviewing and interpreting transportation documentation such as BOLs, PODs, invoices, and rate confirmations. * English proficiency at C1 level, both written and verbal. * Highly detail\-oriented, organized, and capable of managing multiple claims simultaneously with accuracy and urgency. **Incentives:** * Industry\-leading Salary \+ Bonusses program * Work Schedule: Monday to Friday (weekends OFF) * Contract type: Permanent. * Driven by US Calendar * 2 Weeks Paid Vacation Annually * Encouraging and Collaborative Team Environment **Please Note:** To ensure a thorough review process, we kindly request that all CVs be submitted in English. Don’t miss out on this opportunity to be part of something great! Join us and let’s achieve amazing things together.

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Senior HR Services Analyst - Care Center64147395504513125

Indeed

Senior HR Services Analyst - Care Center

Job Summary: Auxis, a Grant Thornton US company, is seeking a detail\-oriented and customer\-focused **HR Services Analyst** to join our dynamic team. In this role, you will be a key player in delivering exceptional business and customer service support to one of our key clients. You will serve as a first point of contact, ensuring timely and effective resolution of inbound inquiries across multiple communication channels, via phone, email, chat and text. Responsibilities: * Deliver first contact resolution. * Professionally handle high volume inbound calls in a timely manner. * Follow specific communication guidelines and escalation protocol while handling calls by topic. * Identify customer and worksite employee needs, clarify information as needed, research every issue, and provide solutions and/or alternatives for resolution. * Seize opportunities to gently educate clients and worksite employees on Client’s offerings and online employee portal functionality. * Build positive and professional relationships, and further impress customers by going the extra mile. * Must be able to communicate conversations through note taking and shorthand. * Maintain required documentation for client and worksite employee calls within applicable systems. * Provides executive leadership administrative support as needed. * Meet all agent KPI’s including call efficiency, quality, quantity and NPS customer satisfaction scores. * Treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. * Listen carefully to our customers to ensure appropriate responses. * Comply and adhere to Auxis operational processes and security policies. * Must attend all customer service and performance\-related scheduled meetings as required. * Perform other related and administrative duties as assigned. * Must be able to maintain the highest level of confidentiality with the ability to handle sensitive material concerning the organization and its clients. Skills and Experience: * English –Spanish Language (Oral and writing 90 % or higher) (C1 or above) * 2\-3 years of prior Customer Service\- Call Center oriented role required. * Must work well independently as well as a functional team member. * Must have a high school diploma. * Demonstrated experience in providing high levels of customer satisfaction and performance in a high transaction volume/high demand environment preferred. * Excellent computer skills and high proficiency in MS Office Suite is required. Familiarity with HRIS and Ticketing Systems is a plus. * Experience in one of the following fields preferred: Human Resources, Benefits, and/or Payroll. * The Senior HR Services Analyst will adjust its local schedule with resources supporting this position during Daylight Savings time changes in the USA Central Time Zone. * The ability to effectively handle multiple assignments is required. * Excellent verbal and written communication skills, along with demonstrated active listening skills. A genuine interest in working with and helping customers. * Must possess excellent Communication skills and Involvement. * Good presentation and a polite, tactful, and friendly character. * Ability to interact with customers and all levels of internal personnel. * Attention to detail. * Project an energetic attitude, warm welcome and positive image over the phone and similar channels. * Adhere to attendance and punctuality standards. Work additional hours on as needed basis. * Adapt to change and meet the changing demands of the work environment. * Working knowledge of all customer service reports and systems * Organizational, analytical, and problem\-solving skills are essential.

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Indeed

Carrier Sales Manager

**About the job** ----------------- ### **Carrier Sales Manager** *Location: Barranquilla (On\-site)* As a Carrier Sales Manager, you will be responsible for overseeing the performance and development of Carrier Sales Representatives, both on\-site in Barranquilla, Colombia, and some remote team members. This includes, but is not limited to: managing personnel schedules to ensure consistent coverage, tracking and driving progress on key performance indicators (KPIs), providing ongoing training and coaching, managing call volume distribution, and upholding and reinforcing Core company values. Core Logistics is a dynamic and rapidly expanding organization that specializes in delivering Freight Transportation Solutions and Logistics Support across the United States and Canada. Grounded in seven core values—Safety, Courage, Achievement, Respect, Responsibility, Integrity, and Transparency—Core prioritizes the success of its clients and team members. Embracing the ethos of *"All Owns All,"* *"Let No Team Member Fail,"* and *"Integrity Before Profit,"* Core fosters a culture of unwavering commitment to excellence. **Main Responsibilities:** * Ensure tasks are reassigned to tracking immediately upon notification of a CSR being off shift. * Verify all CSRs have access to the necessary software and tools to succeed. * Provide ongoing training and development to support CSR success. * Hold CSRs accountable to KPIs and provide coaching with actionable solutions. * Monitor volumes in CSR regions to ensure staffing levels align with output needs. * Maintain a disciplined, focused work environment while fostering high morale. * Ensure adherence to SOPs and best practices for booking, tracking, negotiating, and problem\-solving in logistics. * Identify gaps in processes and propose/update SOPs as needed, especially with new software integrations. * Track individual CSR progress monthly; set stretch goals and identify development opportunities. * Regularly review challenges, outcomes, and team highlights; give recognition when warranted. * Lead by example with professionalism, and hold CSRs to the same high standard. **Key Performance Indicators:** * Constructive feedback loops with reps who need additional development * Tracking and booking gap mitigation when reps are out * Reinforcement and monitoring/presenting of KPI’s (to leadership and reps) * Identifying training and execution needs **Minimum Requirements:** * Bachelor’s Degree or equivalent professional experience in logistics, supply chain, or a related field. * English proficiency at C1 level or higher (mandatory). * Proven leadership experience, with a minimum of 3 years in Carrier Sales or similar logistics roles, demonstrating a consistent track record of performance and team development. * Strong ability to lead, coach, and inspire teams in a fast\-paced, metrics\-driven environment. * Excellent communication, negotiation, and interpersonal skills, with the ability to influence and build trust at all organizational levels. * Highly organized, proactive, and solution\-oriented, with an entrepreneurial mindset and a commitment to continuous improvement. * Experience managing remote and on\-site teams is a plus. **INCENTIVES:** * Industry\-leading Salary \+ Bonusses program * Work Schedule: Monday to Friday (weekends OFF) * Contract type: Permanent. * Driven by US Calendar * 2 Weeks Paid Vacation Annually * Encouraging and Collaborative Team Environment **Please Note:** To ensure a thorough review process, we kindly request that all CVs be submitted in English. Don’t miss out on this opportunity to be part of something great! Join us and let’s achieve amazing things together.

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

ON-SITE TECHNICIAN - BARRANQUILLA64146171716995127

Indeed

ON-SITE TECHNICIAN - BARRANQUILLA

**Job Description** Provide technical support, ensuring service excellence through resource management, preventive and/or corrective maintenance, report and/or metric management, or operating process centers in computing centers, generating a positive impact on user productivity and management. **Skills** Teamwork II Change Management I Knowledge Management II Commitment II Results Orientation II Analytical Thinking I Problem Solving I Positive Attitude II Effective Communication I Customer Focus I Innovative Thinking I Intermediate Beginner Beginner Intermediate Intermediate Intermediate Beginner Beginner Intermediate Beginner Beginner Beginner**Qualifications*** Technical degree in systems, electronics, computer science, or related fields. * Desirable experience of at least six (6) months in endpoint device management support. * Desired knowledge and experience in workstation software and hardware, as well as technology asset management. * Work schedule from 7 am to 5 pm * Phone support during established hours (help desk knowledge) **About Us** We believe in Latin America's innovative potential; we passionately live digital transformation and convergence, which is why we want to help you maximize your business capabilities. Now is the time to unify silos, converge toward a common purpose, and connect technologies to transform them into value. Axity, connections that transform.

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Customer Service Representative64146161889539128

Indeed

Customer Service Representative

We are looking for a customer Service representative ONLY FOR Barranquilla! **Customer Service Representative – Resolv. Global** **Location:** On\-site (Barranquilla, Colombia) **Employment Type:** Full\-time **About the Role:** At **Resolv. Global**, we are looking for a **Customer Service Representative** to join our growing team! This is an excellent opportunity for individuals who are passionate about helping others, enjoy problem\-solving, and want to be part of a dynamic and supportive work environment. As a member of our customer service team, you will be responsible for providing exceptional assistance to our clients through calls, chats, and emails. You’ll ensure every customer interaction is handled with professionalism, empathy, and efficiency. **Key Responsibilities:** * Handle incoming customer inquiries via phone, chat, and email. * Provide accurate information and solutions in a friendly and professional manner. * Maintain detailed and accurate records of customer interactions. * Collaborate with other departments to resolve complex issues. * Uphold company standards for quality and customer satisfaction. **Job Requirements:** * **At least 6 months of experience in customer service** (call center or similar environment). * **Strong English level (C1–C2\)** – excellent verbal and written communication skills required. * **100% On\-site position** – must be available to work from our office. * **Availability to work rotating shifts:** * 8:00 AM – 5:00 PM * 1:30 PM – 10:30 PM *(Monday to Saturday)* * **Two days off per week** (assigned randomly). **Compensation \& Benefits:** * **Weekly payments** in USD. * **Competitive U.S.\-based salary** aligned with experience and performance. * Opportunity for growth within an international company. * Supportive and inclusive work culture. **Why Join Resolv. Global?** At Resolv. Global, we believe in empowering our employees to deliver the best customer experiences possible. You’ll be joining a team that values collaboration, respect, and continuous improvement — all while being rewarded for your dedication and hard work. Tipo de puesto: Tiempo completo

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

COMMUNITY MANAGER - Content & Community Assistant64144803008003129

Indeed

COMMUNITY MANAGER - Content & Community Assistant

Clinic of Plastic Surgery and Aesthetic Procedures requires, for its team, a **Content & Community Assistant** with a minimum of 2 years of experience managing social media, comprehensive brand management, contributing to content creation, digital community management, and execution of digital marketing strategies. Main responsibilities: * Support in content creation: copies, scripts, creative ideas, trends. * Development of content calendars and scheduling of publications. * Community management: responding to messages and comments on social media (Facebook, Instagram, and TikTok). * Design of simple graphic materials using Canva, CapCut, and other supporting tools. * Preparation of monthly performance reports (engagement, reach, campaign performance). Salary: $2,600,000 plus a monthly bonus of $400,000 Working hours: Monday to Friday from 8:00 am to 5:00 pm, and Saturdays from 8:00 am to 1:00 pm Indefinite-term contract. If you meet the requirements, apply now! Job type: Full-time, Indefinite

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

COP 2,600,000/year

Strategic Pricing (Barranquilla)641447894519061210

Indeed

Strategic Pricing (Barranquilla)

**Strategic Pricing** **Job Description Summary** At Core Logistics, we pride ourselves on being more than just a logistics company — we’re a team of passionate professionals driven by our core values: Safety, Courage, Integrity, Respect, Responsibility, Transparency, and Achievement. We seek a strategic pricing to play a key role in delivering competitive and effective pricing solutions that drive success for our clients and team. **Responsibilities:** * Informed and composed risk\-tolerant disposition in pursuit of bid board load wins * Analysis of live lane data, including carrier calls \& quotes, confirming and leveraging present market rates. * The cost\-effective pairing of specific trailer types aligned with dimensional and weight characteristics of loads. * Tender bids and carrier rate negotiations are driven by load dimensions, weight, and travel distances. * Effectively leverage FMCSA Hours of Service \& Safety Regulations in maximizing productivity \& profit. * Attention to detail with a “can do” attitude and a “will do” work ethic. * Sense of urgency relative to delivering quality work products. * Work closely with US\-based customer sales team in meeting customer needs and issue resolution. **Requirements** The ideal candidate will bring: * A Bachelor’s Degree in Business, Logistics, Supply Chain, or a related field. * Proficiency in English (B2 level or higher) for effective communication. * At least 1 year of experience in logistics pricing, with a strong track record in freight transportation. * Outstanding analytical skills to interpret data and identify actionable trends. * A proactive mindset with excellent problem\-solving abilities. * Exceptional communication skills and a client\-focused attitude. **INCENTIVES:** * Industry\-leading Salary \+ bonuses * Work Schedule: Monday to Friday \-Weekends OFF * Contract type: Permanent. * Driven by US Calendar * 2 Weeks Paid Vacation Annually * Encouraging and Collaborative Team Environment. **Please Note:** To ensure a thorough review process, we kindly request that all CVs be submitted in English. Don’t miss out on this opportunity to be part of something great! Join us and let’s achieve amazing things together. \#Workwolf

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Indeed

Telemarketer

Telemarketer is responsible for making phone calls to current and potential customers in order to schedule the maximum number of appointments possible, thereby boosting sales. Job type: Full-time Experience: * 1.5 years: 1 year (Desirable) Language: * Spanish (Required)

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Indeed

commercial advisor

Commercial Advisor required in the city of Barranquilla, who meets the following requirements: Academic background: Technical degree in marketing and sales or related fields Experience: Minimum of 2 years of experience in sales, promotion of intangible products, experience in customer follow-up and acquisition through phone calls, digital channels. Skills: Negotiation, effective communication, teamwork. Position type: Full time, Temporary Contract duration: 3 months

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Bilingual Multi-Channel Agent641447852930591213

Indeed

Bilingual Multi-Channel Agent

**We are hiring!** Do you have experience in customer service via **chat and voice** and intermediate or advanced English skills? This is your opportunity to join an international alliedglobal team in Barranquilla. **Position:** Customer Service – Chat and Voice **Location:** Barranquilla, Colombia **Openings available:** 15 people **Mandatory requirement:** Bilingual with intermediate or advanced English **Working conditions:** * Indefinite contract * 40 working hours per week * 2 days off * Base salary: $2\.730\.000 * Performance bonus: $500\.000 **Training:** * Start date: October 20, 2025 * Schedule: 9:00 AM to 6:00 PM (Colombia time) * *Subject to changes due to daylight saving time and client adjustments of ±2 hours* **Nesting:** * Schedule: 9:00 AM to 6:00 PM (Colombia time) * *Also subject to changes due to daylight saving time and client adjustments of ±2 hours* * *operational hours between 9:00 AM and 9:00 PM* **Ideal candidate profile:** Individuals with excellent attitude, communication skills, customer service focus, and ability to adapt to digital and bilingual environments. **Interested?** Send your resume to WhatsApp: **318\-154\-1159** Type of position: Indefinite Language: * English (Mandatory)

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

COP 2,730,000/year

Bilingual Claims Adjuster (Barranquilla)641447840600351214

Indeed

Bilingual Claims Adjuster (Barranquilla)

**Introduction** Welcome to Gallagher, a global leader in insurance, risk management, and consulting services. With a growing team of over 50,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether in our brokerage division, our human resources and benefits consulting division, or our corporate team. Experience The Gallagher Way, a culture driven by shared values and a collective passion for excellence. Join one of our dynamic teams where you will play a key role in shaping the future of Gallagher and unlocking unparalleled opportunities for both clients and yourself. We believe every candidate brings something special—yes, including you! Therefore, even if you feel you're close but not an exact match, we encourage you to apply. **Description** Gallagher GCoE LatAm is part of Gallagher’s global network of Centers of Excellence, designed to deliver scalable, high-quality, and cost-effective solutions. Guided by enterprise priorities and a commitment to long-term value creation, GCoE LatAm positions itself as a dynamic and future-ready partner for our businesses and our people. What makes us different is **The Gallagher Way**, our shared commitment to doing business the right way, supporting each other, and creating opportunities to learn and grow. Through strategic service planning and the power of global talent, we drive operational efficiency, innovation, and sustainable growth across the region **while fostering a collaborative environment where every colleague is valued, respected, and encouraged to explore new ideas.** At GCoE LatAm, you’ll find more than a place to work. You’ll discover a culture where curiosity is celebrated, career journeys are supported, and the impact of your contributions can be seen around the world. **Role Summary:** As a Claims Adjuster, you will manage end-to-end claims processes including investigation, evaluation, negotiation, and settlement. You’ll work closely with US-based teams and clients, ensuring compliance with US insurance regulations and delivering exceptional customer service. **How You Will Make an Impact** **Key Responsibilities:** * Handle assigned claims from FNOL to closure. * Communicate with claimants, vendors, and internal teams via email and phone. * Analyze documentation to determine liability and coverage. * Negotiate settlements within delegated authority. * Ensure compliance with US insurance standards and regulations. * Maintain accurate and timely documentation in claims systems. **About You** **Required Qualifications:** * Bachelor’s degree (Business, Law, or related field). * 2+ years of experience in insurance claims (motor, property, casualty). * Fluent in English and Spanish (C1+ level). * Strong analytical, negotiation, and communication skills. * Familiarity with US insurance practices is a plus. **Preferred Tools & Systems:** * Guidewire, Claimonix, CFX, Avaya, Microsoft Office Suite.

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Sales Specialist / Sales Agent641428150145291215

Indeed

Sales Specialist / Sales Agent

**Outbound Sales Specialist** **Location:** Barranquilla, Colombia (Site: Celer) **Desired Start Date:** October 20, 2025 **Schedule:** Monday to Friday, from 10:00 a.m. to 7:00 p.m. (Colombia Time) **Required Experience:** Minimum of 1 year in call center, customer service or retail sales **Job Description** As an **Outbound Sales Specialist**, you will be responsible for making outbound calls to prospects with the goal of selling promotional vacation packages that require a timeshare presentation. This role demands exceptional communication skills, a commercial focus, and commitment to the company's core values. **Key Responsibilities** * Remain available on the dialer throughout the assigned shift. * Make calls promptly, following the established script. * Maintain a professional, courteous, and helpful attitude. * Correctly apply prospect qualification criteria. * Thoroughly know destinations, resorts, and promotional packages. * Clearly inform about the financial consequences of not meeting tour requirements. * Complete bookings in the system quickly and accurately. * Verify and resolve any reservation confirmation issues. * Meet minimum production and conversion targets. * Adapt to a dynamic environment with changing priorities. * Perform other tasks assigned by the supervisor. **Skills and Competencies** * Excellent verbal communication skills. * Ability to interact effectively with customers, colleagues, and supervisors. * Previous experience in call center, customer service or sales. * Results-oriented and detail-focused. Job Type: Full-time, Indefinite

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Sales Representative AV641428145021461216

Indeed

Sales Representative AV

**Location** **Office:** Celer \- Carrera 53 \#76 \- 115, Barranquilla, Colombia **Schedule and Shifts** * **Availability:** 11:00 a.m. – 8:00 p.m. * **Work days:** Monday to Saturday (alternating weeks, your time is compensated!) **Compensation and Benefits** * **Competitive salary** * **Commissions:** No cap! Your income potential depends on you! * **Benefits:** As offered by being part of Solvo Global **What will you do?** You will be part of the **Outbound Sales** team, making calls to potential customers to offer promotional vacation packages that include a timeshare tour. Your energy and passion for sales will make the difference! **Responsibilities** * Stay active on the dialer * Follow the script with a professional and empathetic attitude * Properly qualify prospects * Thoroughly know destinations and promotions * Clearly communicate terms and consequences * Book accurately and quickly * Meet conversion and production goals * Adapt to a dynamic environment **Requirements** * **Minimum experience:** 6 months in sales (customer service only not accepted!) * **Desirable:** Experience in call center, restaurants or retail sales **Key Skills** * Clear and effective communication * Results-oriented * Teamwork and positive attitude **Are you passionate about sales and want to grow in a company that values integrity, passion, and work ethic?** This is your opportunity! **Apply now and become part of Westgate at Solvo Global. Your next big step starts here!** \#soursing Job type: Full-time

Cra. 53 #76-115, Nte. Centro Historico, Barranquilla, Atlántico, Colombia

Negotiable Salary

Sales Specialist Customer Service641428145262111217

Indeed

Sales Specialist Customer Service

Position: Sales Specialist **Schedule:** Full availability from Monday to Sunday \- 2 days off (9:00 a.m. to 9:00 p.m.) **Location:** Carrera 53 \#76 \- 115 \- Barranquilla **Modality:** On-site **Compensation:** Competitive salary\+ commissions \+ benefits for being part of Solvo English: B2\+ **Job Description:** The sales executive will be responsible for making outbound calls to prospects with the goal of selling promotional vacation packages that require attending a timeshare tour. To perform this role successfully, the candidate must fulfill all essential responsibilities and adhere to the company's core values: integrity, passion, and work ethic. **Responsibilities:** * Be available on the dialer during the assigned shift. * Make calls without delays. * Maintain a professional, friendly, and courteous attitude following the established script. * Clearly understand participation requirements and apply them to prospects. * Have thorough knowledge of the destination, resort, and available promotional packages. * Inform the prospect about the financial consequences of not attending the tour or failing to meet the requirements. * Complete vacation reservations in the system quickly and accurately. * Verify reservations and resolve any verification issues immediately. * Meet minimum production and conversion targets. * Adapt to a dynamic environment with changing priorities. * Perform other assigned tasks. **Requirements / Ideal Profile:** * Minimum 6 months of experience in outbound sales (BPO-only experience is not accepted). * Ability to communicate clearly and effectively with customers, colleagues, and supervisors. * Previous experience in call centers, restaurant service, or retail sales. \#SOURCING Job type: Full-time Application question(s): * Do you have at least 6 months of experience in call center sales? Language: * English minimum level B2 (Mandatory)

Cra. 53 #76-115, Nte. Centro Historico, Barranquilla, Atlántico, Colombia

Negotiable Salary

Indeed

Kitchen Chief

Kitchen Chief A Kitchen Chief is responsible for managing and training the kitchen team to deliver an excellent Guest and Member experience while managing food cost controls. **What will I be doing?** As a Kitchen Chief, you are responsible for managing and training the kitchen team to deliver an excellent Guest and Member experience. A Kitchen Chief will also be required to manage food cost controls. Specifically, you will be responsible for performing the following tasks to the highest standards: * Manage and train the kitchen brigade effectively to ensure a well\-organised and motivated team * Ensure consistency in quality of dishes at all times * Ensure compliance with food hygiene, Health and Safety, and stock procedures * Ensure resources meet business needs through the effective management of working rotas * Support brand standards through the training and assessment of your team * Manage food cost controls to contribute to Food and Beverage revenue * Knowledge of activities in other departments and implications **What are we looking for?** A Kitchen Chief serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: * Strong Sous Chef or previous Head Chef Experience * Approaches food in a creative way * Strong supervisory skills * Positive attitude * Good communication skills * Committed to delivering a high level of customer service * Excellent grooming standards * Excellent planning and organising skills It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: * Relevant qualifications for role * Ability to work a variety of shifts including weekends, days, afternoons and evenings **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Guest Service Expert / Server638387148232991219

Indeed

Guest Service Expert / Server

**Additional Information** **Job Number**25136084 **Job Category**Food and Beverage \& Culinary **Location**Barranquilla Marriott Hotel, Calle 1A \#25\-40 Lote D7 Portal del Genoves, Barranquilla, Montecarmelo, Colombia, 81007 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Our job is not just about serving food at a table for guests to enjoy until they ask for the check. Beyond that, we aim to create an experience that is memorable and unique (beyond just food and drink). Our Guest Service Experts take initiative in delivering a range of services designed to enhance the guest experience. Whether setting tables, communicating with the kitchen, interacting with and serving guests, or cleaning work and storage areas, Guest Service Experts ensure that transactions become part of the overall guest experience. Regardless of specific role, there are fundamental requirements for success: creating a safe work environment, following company guidelines and procedures, maintaining quality standards, and ensuring professional appearance, personal grooming, and communication. Guest Service Experts are constantly on the move (standing, sitting, walking for extended periods, navigating uneven or slippery surfaces), reviewing menus (reading and verifying information), and performing various physical tasks (moving, lifting, carrying, pushing, and placing objects weighing less than 50 pounds unassisted; reaching overhead and bending down; performing movements requiring knee bending, twisting, stretching, and stooping). It is essential that Guest Service Experts consistently perform these tasks (and other reasonable duties as assigned) effectively to ensure guest satisfaction and smooth hotel operations. DESIRABLE SKILLS Education: High school diploma or equivalent certification from a General Educational Development (GED) program. (General Educational Development, GED). Related Work Experience: Less than 1 year of related work experience. Supervisory Experience: No supervisory experience required. License or Certification: None *At Marriott International, we are committed to providing equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively promote an environment where the diversity of our associates' backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination based on disability, veteran status, or other characteristics protected by applicable law.* Marriott Hotels strives to elevate the art of hospitality by innovating whenever possible while preserving the comfort of the familiar around the world. As a host at Marriott Hotels, you will help us uphold the promise of “Wonderful experiences, every time” through thoughtful and sincere service that anticipates guests’ needs, thus enhancing this living legacy. With a name synonymous with hospitality worldwide, we are proud to invite you to explore career opportunities at Marriott Hotels. By joining Marriott Hotels, you become part of the portfolio of brands under Marriott International. **You will be** where you can do your best work, **you will begin** to fulfill your purpose, **you will be part of** an incredible global team, and **you will become** your best self. JW Marriott is part of Marriott International’s luxury portfolio and consists of over 100 beautiful hotels in prominent cities and premier resort locations around the world. JW believes employees come first because when you are happy, guests will be too. JW Marriott associates are trusted, innovative, genuine, intuitive, and carry forward the legacy of the brand and company founder, J. Willard Marriott. Our hotels offer an unparalleled work experience where you become part of a community and enjoy true camaraderie with a diverse group of colleagues. JW creates training, development, recognition opportunities, and most importantly, a place where you can pursue your passion in a luxury environment focused on holistic well-being. Exceptional guest treatment begins with how we care for our employees. This is The JW Treatment™. By joining JW Marriott, you become part of the portfolio of brands under Marriott International. **You will be** where you can do your best work, **you will begin** to fulfill your purpose, **you will be part of** an incredible global team, and **you will become** your best self.

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Trilingual Customer Support Representative638387121282591220

Indeed

Trilingual Customer Support Representative

**Work Location:** Barranquilla, Colombia **Experience:** 6 months **Education Qualification:** Bachelor’s Degree **Roles and Responsibilities:** Provide a world\-class experience to our customers by answering incoming questions from multiple channels, including phone, chat, and email. Resolve solutions to help customers thrive. Conduct procedures to escalate and coordinate the customer response in accordance with values. **Required Skills \& Desired Skills:** English Language with B2/B2\+. 6 months of experience in customer service French Language Be/B2\+. Follow Us On LinkedIn To Know About Our Latest Job Openings! Submit the form below to apply Name(Required) Email(Required) Phone(Required) Are you comfortable working in an onsite setting?(Required) Yes No How many years of customer service experience do you currently have?(Required) 0\-3 months 3\-6 months More than 6 months Do you have any customer service experience working in the BPO industry?(Required) Yes No Are you fluent in English and Portuguese languages?(Required) Yes No Current location(Required) Attach Resume(Required) **Accepted file types:** pdf, docx, doc, Max. file size: 10 MB.

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Customer Service Agent BAQ638387101224971221

Indeed

Customer Service Agent BAQ

**Opening available for Barranquilla** We are looking customer\-oriented care representative. This position will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The customer service agent is responsible for handling customer voice and email interactions. **Responsibilities:** * Provide effortless customer experiences regardless of the chosen modality. * Build sustainable relationships and trust with customer accounts through open and interactive communication. * From a single interface handle all interactions from multiple channels. * Troubleshoot and resolve customer issues \& concerns using the most efficient resources and processes. * Ensure customer satisfaction and maintain professional customer support. * Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. * Report all customer complaints for follow\-up by appropriate department/personnel. * Follow communication procedures, guidelines and policies. * Perform successfully as a Customer Care Omnichannel Representative, while consistently meeting or exceeding Quality expectations. **Requirements:** * Proven call center or customer service experience preferred. * Advanced English (B2 level or above). * Full time availability to work On\-site. * Strong soft skills and communication skills. * Basic understanding of office and computer systems/software. * Must have excellent organizational and multitasking skills.

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Customer Service Associate638387094008351222

Indeed

Customer Service Associate

Center Source is the first BPO firm specializing in Crypto payment support, offering top\-tier customer service in cryptocurrency. As a Customer Service associate, you will be able to solve customer questions and complaints by acting as the trusted advisor; you will be the voice of the customer. Through Chats, e\-mails, and calls you will need to record all our customers interactions provide accurate, valid, and complete information by using the right methods. Your focus will be on delivering a positive customer experience and build customers trust during each interaction. **Role Overview**: Handle customer inquiries and complaints via calls, chat, and email. Ensure accurate, valid, and complete information to provide a positive customer experience and build trust. **Essential Requirements:** Proficient in English. (B2\+ or Advanced) Comfortable using computers. Strong service orientation. **Why Join Center Source?** Competitive salary and performance bonuses. Indefinite contract 40\-hour work weeks with 2 days off; rotating shifts. Diverse chat, email, and voice campaigns. **Employee Benefits:** Comprehensive training and development. Supportive work environment. Career growth opportunities. Transportation Free access to the vending machine (Snacks) Partnerships with Royal Film, Smart Fit and The Bronx Gym. **Apply Now:** Advance your career in the cryptocurrency sector with Center Source. Apply today!

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Team Leader (Call Center Team Lead) with fluency in French638387094375691223

Indeed

Team Leader (Call Center Team Lead) with fluency in French

**UnifyCX** is growing and we are looking for a **Team Lead fluent in French** to join our dedicated and motivated team in Barranquilla, Colombia. Come be one of the pioneers at our new location! **What will you do?** Our **Team Lead** is responsible for supervising and guiding a team of customer service representatives to ensure exceptional service and operational efficiency. This role involves managing daily operations, monitoring performance, providing support and coaching, and handling complex customer inquiries. The Team Leader will play a key role in achieving team goals and maintaining high levels of customer satisfaction. Key responsibilities: **Team Management**: * Supervise and support a team of representatives * Conduct regular team meetings and individual coaching sessions * Monitor and evaluate team performance, providing constructive feedback and guidance * Manage schedules and ensure adequate coverage to meet established service levels **Performance Monitoring:** * Track key performance indicators (KPIs) such as call volume, average handling time, and customer satisfaction scores * Analyze performance data and prepare reports for management review * Implement and oversee performance improvement plans when necessary **Customer Service Excellence:** * Handle escalated customer issues and resolve complex inquiries * Ensure compliance with company policies and procedures for customer service * Foster a customer-centric culture within the team **Training and Development:** * Onboard and train new team members, ensuring they understand their responsibilities and performance expectations * Identify training needs and work with management to develop and implement training programs **Operational Efficiency:** * Implement process improvements to increase team productivity and service quality * Collaborate with other departments to address operational challenges and implement solutions **Reporting and Documentation:** * Maintain accurate records of team performance and incidents * Prepare and present team performance and operational metrics reports to senior management **Who are you?** **Education**: Bachelor's degree in Business Administration, Business, or related field preferred, but not mandatory. **Languages**: B2 level or higher in French **(ESSENTIAL REQUIREMENT)** **Experience**: Minimum 5 years of experience in a BPO environment, with at least 1 year in a supervisory or team leadership role. **Skills:** * Strong leadership and team management skills * Excellent communication and interpersonal skills * Proficiency in call center software and CRM systems * Ability to analyze data and derive actionable insights * Problem-solving skills and ability to handle pressure **Personal qualities:** * Motivated and results-oriented * Empathetic with a customer-focused mindset * Excellent organizational skills and ability to multitask **Who we are?** **UnifyCX** is a transformative artificial intelligence platform that empowers and enables teams to deliver efficient and exceptional customer experiences. We create superhuman customer experiences through a powerful combination of strategy, omnichannel support, analytics, and AI-driven tools such as smart recruitment, agent study assistant, voice of the customer (VoC), and automated quality assurance. Our engagement model prioritizes measurable outcomes like CES and retention over outdated service level agreements (SLAs). With a focus on automation, talent empowerment, strategic partnerships, and strict data protection, UnifyCX delivers scalable, customized, and compliant solutions that make a real business impact.

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

Negotiable Salary

Indeed

CALL CENTER TRAINER

We are looking for a **Call Center Trainer** with proven experience in the **telecommunications sector, including home and mobile lines (Claro)**, to lead training, updating, and skill reinforcement processes for customer service and sales teams. **Location:** Barranquilla **Contract type:** Indefinite term **Salary:** $1\.750\.000 COP \+ performance bonuses **Working hours:** 44 hours per week, Monday to Friday on rotating shifts between 7:00 a.m. and 7:00 p.m. **Main responsibilities:** * Design, plan, and implement initial and ongoing training programs for call center agents in Claro Home and Mobile services. * Deliver theoretical and practical training on products, services, customer service protocols, and sales skills. * Monitor agent performance after training, identifying areas for improvement. * Coordinate additional training based on quality, sales, and customer satisfaction indicators. * Update training materials according to changes in Claro's product offerings and policies. * Provide floor support when required, assisting in individual or group coaching processes. * Generate management reports and provide feedback to relevant departments. **Requirements** * Minimum of 1 year of experience as a call center trainer in telecommunications campaigns (preferably Claro Home and Mobile). * Pedagogical skills and excellent verbal and written communication. * Proficiency in office tools (PowerPoint, Excel, etc.). * Achievement orientation, leadership, and time management skills. Job type: Full-time, Indefinite

Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia

COP 1,750,000/year