Bilingual Multichannel Agent

Description

Job Summary: We are seeking a Bilingual Multichannel Customer Service Agent to assist parents and provide technical support for our children's application, with no prior experience required. Key Highlights: 1. Parent support and technical support for our children's application 2. Fluent command of both Spanish and English (mandatory) 3. No prior experience required **Salary:** $2,649,095.00 – $2,999,009.50 per month Job Description: **Job Title:** Bilingual Multichannel Customer Service Agent **Job Description:** We are seeking a Bilingual Customer Service Agent to assist parents exercising parental control and resolving technical issues with our application designed for children. The ideal candidate must be fluent in both Spanish and English; prior customer service experience is not required. **Responsibilities:** * Handle calls (emails or chats) and inquiries from parents. * Provide technical support and guide users in using the application. * Resolve questions and issues related to parental control. * Maintain records of inquiries and solutions provided. **Requirements:** * Fluent command of both Spanish and English. * No experience required. * Excellent communication skills. * Ability to work collaboratively and solve problems efficiently. **Working Conditions:** * **Flexible Shift:** 39.5 hours per week. * **Salary:** $2,649,005 COP + performance bonus of $350,000 COP. * **Availability:** From 8:00 AM to 9:00 PM. * **Opening Shift:** 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM * **Closing Shift:** 11:00 AM to 8:00 PM or 12:00 PM to 9:00 PM * **Weekly Day Off:** Sunday + one additional weekday. * **Benefits:** Transportation provided after 10:00 PM. **Work Location:** Barranquilla only **How to Apply:** Send your resume to the email address indicated Employment Type: Full-time, Indefinite Language: * English (Mandatory) Employment Type: Full-time, Indefinite Language: * English (Mandatory) Workplace: On-site employment