We are looking for a **Bilingual Customer Service Representative (level B2 to C1)** to join our team at **Soft-G.Net**. In this position, you will be the primary point of contact between our customers and the company, ensuring an **exceptional and high-quality customer experience**. We are seeking a person with **solid customer service experience**, excellent communication skills, achievement orientation, and a passion for teamwork. Your role will include **answering phone calls, promptly, empathetically, and professionally resolving inquiries and requests**, while always maintaining the highest service standards. **Key Requirements:** * Previous customer service experience, ideally in bilingual environments. * Upper-intermediate to advanced level of English (B2–C1). * Ability to work both independently and as part of a team. * Goal-oriented with commitment to achieving quality targets. **Additional Benefit:** We offer a **hiring bonus of $1,500,000 COP** for joining our team. If you have a proactive attitude, enjoy problem-solving, and are passionate about delivering exceptional service, this is your opportunity! **Join Soft-G.Net** and become part of a leading customer service company. Job type: Full-time Application question(s): * What level of English do you have? * Availability?