The primary function of the Customer Service Assistant is to interact with customers, providing them with information and support regarding the Company's products and/or services, positively impacting the customer relationship experience; processing PQRs and ensuring clear and timely fulfillment of customer requirements. **Key Responsibilities:** * Receive, record, and manage customer sales orders in the company's information systems. * Track and trace customer requests based on commercial agreements and the customer service plan. * Receive, analyze, and resolve complaints and claims promptly, applying current legal regulations for their handling. * Receive, analyze, and communicate customer needs and suggestions to the various business units within the company. * Follow up on customer inquiries. * Monitor order and service performance indicators. **Requirements:** * 2 years of experience in similar customer service roles (including internships). * Education: **Technologist** in Administration, Customer Service, Logistics, or related field. Proficiency in Excel, databases, lookup functions, and reporting. (PowerBi proficiency is desirable) * Oracle and CRM proficiency desirable (Oracle preferred). * Excellent assertive communication, empathy, and conflict resolution skills. * Strong written and grammatical skills. * Passion for customer service. Benefits included will be discussed with you by your recruiter during the hiring process, like medical benefits, life insurance and more. This job posting may have multiple locations listed. You may work remotely and not be offered to relocate. **About us:** Here at PPG we make it happen, and we are looking for candidates of the highest integrity who share our values, with the commitment and drive to strive today to do better than yesterday – everyday. **PPG: WE PROTECT AND BEAUTIFY THE WORLD™** Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter. **The PPG Way** Every day at PPG: **We partner with customers to create mutual value.** **We are "One PPG" to the world.** **We trust our people every day, in every way.** **We make it happen.** **We run it like we manage it.** **We do better today than yesterday – everyday.** PPG provides equal opportunity to all candidates and employees. We offer an opportunity to develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com. PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday. Benefits will be discussed with you by your recruiter during the hiring process. PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well\-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.