**UnifyCX** is growing and we are looking for **Customer Rentention Agents**to join our motivated and ambitious team in Barranquilla, Colombia. Come be one of the pioneers at our newest location! **What Will You Do?** As a **Retention Agent** you will be responsible to build long\-term relationships with customers. Your mission is to understand customers needs, to address concerns, and provide real value, all with the goal of **turning potential cancellations into loyalty**. **Key Requirements** * Proven experience in customer **retention** within the **telecommunications sector** * **Advanced English** proficiency (C1 level ) * Strong communication and problem\-solving skills * A customer\-first mindset and a goal\-oriented attitude Schedule: **8\-hour shifts starting between 8:00 AM and 9:00 PM,** **Two days off per week** **On\-site position – Barranquilla, Colombia** Be part of a dynamic team, grow your career, and make an impact! **Who We Are:** UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics, and AI\-driven tools like recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA. Our engagement model prioritizes measurable results, like CES and retention, over outdated SLAs. With a focus on automation, talent enablement, strategic partnerships, and strict data protection, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.