Job Description: As a Collections Associate, you will be responsible for managing and overseeing the client portfolio of our customer, ensuring timely and effective collection of outstanding accounts. Your primary objective will be to minimize the risk of payment defaults and maximize fund recovery for the company. Responsibilities: * Administer and monitor the B2B client portfolio to ensure timely collection of outstanding accounts. * Ensure correct and standardized application of collections to client accounts in a timely manner. * Monitor and control agreed payment terms with clients, identify delays, and take necessary actions for prompt resolution. * Maintain constant communication with clients to ensure invoice receipt, resolve inquiries, and manage any disputes or claims related to payments. * Prepare periodic reports on portfolio status, collection forecasts, including delinquency analysis, top balance customers, and top offenders. * Collaborate closely with sales, billing, and customer service teams to ensure effective coordination in collections management. * Identify process improvement opportunities in collections and propose solutions to optimize department efficiency and effectiveness. * Keep the customer database up to date, accurately and completely recording relevant information for collections and portfolio management. Requirements: * University degree or technologist in Business Administration, Finance, Accounting, or related fields. * Proficiency in Excel, Power BI; knowledge of Great Plains is desirable. * Minimum of 6 months of previous experience in collections and portfolio management. * Knowledge of collection processes and portfolio management, as well as best practices in accounts receivable handling. * Analytical skills to assess customer payment capacity and perform credit risk analysis. * Ability to work in a team and willingness to learn. * Excellent verbal and written communication skills, with the ability to maintain client relationships. * Attention to detail and organizational skills to rigorously track deadlines and collection actions.