**Join our team and lead administrative management at GURUSOFT!** At our leading technology company in electronic billing and innovative solutions for businesses in Latin America, we are looking for a SUPPORT AGENT at our location in Colombia. **This is your moment to stand out and be part of the growth of an organization that values operational excellence, efficiency, and impact on its employees and customers.** **Our purpose**: To drive administrative excellence through agile, efficient processes aligned with the company's strategic objectives. Your role will be key to ensuring this area operates optimally and efficiently! **Competencies we are looking for**: * Organizational leadership: Ability to effectively plan, coordinate, and supervise administrative processes. * Results orientation: Focus on achieving goals with quality, optimizing resources, and maximizing productivity. * Assertive communication: Skill in clearly and effectively interacting with different departments and levels within the organization. * Problem-solving: Strategic and creative approach to overcoming challenges in a dynamic environment. **Requirements**: * Academic background: Student in technical, technological, and/or professional programs in computer science * Key knowledge: Electronic invoicing processes Customer service Basic knowledge of email configuration Basic knowledge of Visual Studio Basic knowledge of Databases (SQL) * Experience: Minimum 6 months in similar roles **Main responsibilities**: * Design of Electronic Documents RDLC * Keep Product Manuals up to date * Client training on product portals * Creation of videos about product portals **Why join us?** * You will become part of a technology company transforming businesses across Latin America. * You will have the opportunity to grow professionally and take on challenges in a dynamic and innovative environment. * You will become a fundamental pillar in ensuring our administrative operations serve as a model of excellence. **This is your moment to shine! If you're ready to take on this challenge, don't hesitate to apply. We're excited to meet you and work together toward a future full of success!** **Working hours:** Monday to Friday from 7:30 a.m. – 5:30 p.m. **Work mode:** 100% in-person Job type: Full-time