**Job Description** **SAP Incident Manager** to join the Service Delivery / IT Operations team, responsible for managing and coordinating the resolution of incidents affecting the company's SAP systems and services. The selected candidate will be responsible for ensuring proper incident lifecycle management, guaranteeing compliance with service level agreements (SLAs), effective communication with various technical and functional teams, and providing visibility on incident status and priority to user and business departments. We are looking for a professional with solid experience in SAP service management (ECC, S/4HANA, BW, PI, Basis, etc.), broad functional and technical knowledge, ITIL process orientation, and coordination skills in high-criticality environments. **Skills** Teamwork I Knowledge Management II Commitment I Results Orientation I Positive Attitude I Effective Communication I Customer Focus I Innovative Thinking I Beginner Beginner Intermediate Beginner Beginner Beginner Beginner Beginner Beginner **Qualifications** **Education:** * University or technical degree in Systems, Engineering, Computer Science, or related fields. * ITIL certification (Foundation or higher) is valued. **Experience:** * 1 to 3 years of experience in SAP incident management or SAP support roles. * Experience in multi-module environments (FI, CO, MM, SD, HCM, BASIS, etc.). * Experience working with technical, functional, and infrastructure teams. * Experience in coordinating critical incidents (N1/N2) and managing escalations. **Technical and Functional Knowledge:** * General understanding of SAP architecture and its main components (S/4HANA, ECC, Basis, interfaces, landscape). * Knowledge of ITIL processes: Incident, Problem, Change Management, and SLAs. * Familiarity with ticketing and monitoring tools (ServiceNow, SolMan, Jira, Remedy, etc.). * Ability to prioritize, assign, and follow up on tickets, as well as coordinate action plans across departments. * Desired experience in handling KPI reports and service performance metrics. **Competencies:** * Strong service and problem-solving orientation. * Coordination and effective communication skills across multiple teams. * Proactivity, stress tolerance, and sense of urgency. * Analytical mindset and focus on continuous improvement. **About Us** We believe in Latin America’s innovative potential and passionately live digital transformation and convergence. That’s why we want to help you maximize your business capabilities. Now is the time to break down silos, unite around a common purpose, and connect technologies to transform them into value. Axity, connections that transform.