**This position is for Colombia only (Remote\-Colombia)** Cadex Solutions Corporation is a holding company formed by Trivest Partners LP to build the premier provider of commercial order\-to\-cash management solutions. With a history spanning nearly 100 years, Cadex is uniquely positioned with in\-depth experience that builds relationships alongside results. Our team of industry experts brings innovation and data insight, improves your processes with hands\-on help, and provides custom solutions based on specific needs. Cadex has approximately 800 employees serving over 1,000 clients across all industries from locations including the United States, Colombia, Brazil, Romania, Italy, India, Singapore, and South Africa. Since its inception in 1997, D\&S Global Solutions has been driving innovation in accounts receivable solutions, constantly shaping and expanding beyond anything previously conceived to meet clients’ needs. Our one\-of\-a\-kind D\&S Off\-Site Network team delivers the highest level of expertise in an array of languages with unmatched flexibility, clarity, and courtesy. And our experience spans over years, countries, and companies of all scopes. Our solutions are completely customizable, extend beyond any and all expectations, and stem from experience telling us that credit risk comes from any, if not all, aspects of business. As a result, through our proprietary software, leading\-edge technology, and considerable know\-how, we work with you to do everything humanly possible to mitigate your credit risk efficiently and effectively, producing an ever\-growing set of services we are proud to provide. **Job Summary** We are seeking a dedicated and detail\-oriented Collection Representative to join our team in Colombia The ideal candidate will be responsible for managing and ensuring timely collection of outstanding debts and maintaining positive relationships with clients. This role requires negotiation skill, the use of different collection methods, dispute management, legal claims and the selective use of outside collection services.︋︀︍︃︅️︀︁︂︆︄︅︁︁︎︌︈︂︇︍︈︆︅️︊︄︈︌︊︎︂︎︋︀︍︃︅️︀︁︂︆︄︅︁︁︎︌︈︂︇︍︈︆︅️︊︄︈︌︊︎︂︎ **Mandatory:** * Fluent in English (both spoken and written); * Proficient in Microsoft Office 365 and tech\-savvy * Basic/Intermediate Excel skills: sum formulas, formats, filtering, sorting * Experience in customer support/ call center (B2B calls) * Equip. required: Dual Core (Intel i3/i5/i7 – 7ª Gen, AMD Ryzen 3 1200 / 5 1400 / 6 1700\) @ 2\.0 GHz, **RAM:** 8 GB, **Storage**: 256 GB HDD/SSD, **Syst ops:** Windows 11, macOS Sonoma o Linux Mint * Ability to build rapport, ask questions, listen and redirect the conversations; * Ability to adapt to new business opportunities, challenges and client demands. **Nice to have:** * Experience in AR/ collections; * Experience with an automated telephone dialing system and collections database; * Analytical thinking and problem\-solving abilities; * Ability to work independently. **Responsibilities:** * Monitor outstanding accounts; * Conduct collection calls and emails for assigned accounts; * Use advanced call structures and techniques; * Negotiate payment plans; * Resolve billing discrepancies; * Maintain accurate records; * Utilize concise notes/ updates in corporate/ client databases; * Process refunds or adjustments; * Maintain a positive customer relationship. **What we offer:** * Monday to Friday (8:00 AM CST \- 5:00 PM CST) * 100% Remote inside Colombia * Indefinite\-term Contract with all the law benefits * Production bonus * Connectivity bonus