The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non\-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions\-driven, passionate change\-maker, come join us in positively impacting the lives of millions of people world\-wide for a better future. **Overview:** The HR Associate plays a critical role in supporting employees, managers and the broader HR community by managing and executing HR system transactions throughout the employee lifecycle. This position also serves as the primary point of contact for HR inquiries. The position demands meticulous attention to detail, the highest level of discretion in handling confidential data, and exceptional customer service skills. Reporting to the HR Operations Manager, who is in charge of coordinating the work for all the Associates on the team and handling escalations. **Major Responsibilities:** * **Employee Support and Policy Knowledge:** Act as the primary point of contact for IRC employees seeking HR system assistance, addressing employee inquiries promptly with accurate information and guidance, and ensure compliance with HR policies and labor laws. Guide employees to the right department to solve inquiries not related to HR Operations. * **Collaboration and Process Improvement:** Collaborate with cross\-functional teams to analyze data discrepancies and improve HR processes for efficiency. * **Training and Investigations:** Provide guidance to employees on how to navigate Workday. Provide Workday training for HR teams and Investigate ADP related payroll errors to identify the root cause for any discrepancies. * **Subject Matter Expertise:** Serve as an HR expert, handling complex HR functions, managing time and payroll processes, and addressing absence\-related inquiries. * **Inquiry Handling and Problem Solving:** Address HR inquiries from employees and managers, investigating and resolving administrative issues independently. * **HR Transaction Management:** Managing all the life cycle of the employees by executing and overseeing various HR transactions in the IRC HRIS, including hiring, transfers, terminations, and organizational changes based on provided information. * **Verification and Compliance:** Manage employee verification requests, background checks, and I\-9 verifications for HQ employees. * **Data Integrity and Records Management:** Maintain accurate personnel files, ensuring data accuracy and compliance with policies. Assisting with internal and external audit requests. * **Project Participation and Innovation:** Participate in projects aimed at enhancing day\-to\-day operations and improving the user experience by conducting research, collaborating with Senior HR Ops Associates, and taking ownership of these projects to ensure successful implementation and positive outcomes for the team and users. **Job Requirements:** **Work Experience:** * Minimum of 2 years HR Administration/HR Operations/HR Shared Services experience. * Previous experience in a customer service environment with demonstrated experience in active listening and problem\-solving skills. * Familiarity with HR concepts and Employment laws and regulations a plus. * Knowledge of and/or experience in Benefits, Compensation, Recruiting, and Payroll. * Workday, ServiceNow, ADP experience is a must. Cornerstone experience is a plus. **Demonstrated Skills and Competencies:** * Proficiency with Microsoft Office Suite. * Excellent interpersonal skills. * Strong judgment, sensitivity, creativity in addressing changing needs and situations. * Exceptional organizational skills with a keen eye for detail and the ability to prioritize effectively. Proven ability to handle stressful issues and collaborate courteously and professionally with all levels of the organization. * Comfortable working in a fast\-paced environment and managing multiple projects simultaneously. **Working Environment** ***:*** Working environment of an office with the option of working remotely 2\-3 days a week **The IRC and IRC workers must adhere to the values and principles outlined in** ***IRC Way \- Standards for Professional Conduct*** **. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti\-Retaliation.** Standard of Professional Conduct: The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality. Cookies: https://careers.rescue.org/us/en/cookiesettings