Job ID: 236426 Thank you for your interest in ScotiaGBS, Bogotá's top campus. Join a winning team with a clear purpose, committed to achieving results in an inclusive and high-performance environment. ***Purpose*** The Manager, Enhanced Monitoring Operational Governance, plays a key role in supporting the execution of enhanced monitoring initiatives and governance programs across Enterprise\-wide. This role ensures alignment with internal policies, regulatory expectations, and enterprise fraud risk frameworks, while promoting operational excellence and a strong risk\-aware culture within the Global Fraud Management function. Ensures all activities are conducted in compliance with governing regulations, internal policies, and procedures. ***Accountabilities*** * Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. * Develop and implement governance frameworks, policies, and procedures to support Enhanced Monitoring and Fraud Oversight teams. * Support the Senior Manager on large\-scale, complex internal fraud\-related initiatives by owning key components such as stakeholder engagement, project tracking, onboardings and expansions and reporting. * Create and maintain documentation, training materials, and communications to support the rollout of enhanced monitoring initiatives across business lines. * Monitor and report on the effectiveness of governance and monitoring programs, including KPIs, KRIs, and compliance indicators for senior leadership and risk committees. * Maintain governance documentation, risk control matrices, and contribute to periodic control testing and audits. * Understand how the Bank’s risk appetite and risk culture should be considered in day\-to\-day activities and decisions. * Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day\-to\-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. * Champions a high\-performance environment and contributes to an inclusive work environment. * Other Activities: Performs ad\-hoc, unique and/or focused reviews as necessary; and other duties and projects as assigned. * Risk Appetite and Risk Culture: Understands how the Bank’s risk appetite and culture should be considered in day\-to\-day activities and decisions. Reporting Relationships Primary Manager: (include secondary Manager if applicable) • Senior Manager, IB Fraud Operational Oversight Direct Reports: • N/A Shared Reports (solid/dotted if applicable): • Senior Manager, Enhanced Monitoring ***Dimensions*** * Executes responsibilities with guidance from the Senior Manager. This role will support multiple Global operations business units, each with a very distinct business model, fraud risk profile, client experience/segment and culture: * Canadian Banking * Global Wealth Management * Global Banking \& Markets * Global Operations * Corporate Functions * Other units under Fraud scope ***Education / Experience*** * English Level B2\+ * Bachelor’s degree in Cybersecurity, Business Administration, Risk Management, or a related field. * 1 year of experience in transaction monitoring, insider threat programs, security operations, compliance monitoring, risk governance within financial services or banking and/ or Fraud, security operation. * Experience managing or coordinating technical or operational monitoring teams is preferred. Working Conditions Work in a standard office\-based environment; non\-standard hours may be required. Located primarily at the GBS Colombia Campus. No Travel required. Location(s): Colombia : Bogota : Bogota ScotiaGBS is part of the Scotiabank group located in Bogotá, Colombia, created to support various banking processes and the development and execution of its global service strategy across 15 countries in the Americas. It consists of 7 service units. We offer an inclusive and positive work environment, along with competitive benefits. At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this position. We thank all candidates for their interest in this career opportunity at ScotiaGBS; however, only those selected for an interview will be contacted.