UnifyCX está creciendo y nos encontramos buscando **Interaction Review Specialist** para unirse a nuestro motivado y ambicioso equipo de trabajo en Barranquilla, Colombia. ¡¡¡Únete y sé uno de los pioneros en nuestro nuevo site!!! **What Will You Do?** This position is based in a back\-office environment, with no direct interaction with customers. Instead, the focus is on continuous improvement of internal processes, contributing strategically to operational excellence through a collaborative and analytical approach. **Who Are You?** You have a High School diploma. Yo have 2\+ years of customer service experience. Tier 2, floor support and backoffice experience is desirable You are fluent in English (B2\+) both written and verbal. You are fluent in virtual communications. (Emails, Instant Messaging and Calls) **Who We Are:** UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics, and AI\-driven tools like recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA. Our engagement model prioritizes measurable results, like CES and retention, over outdated SLAs. With a focus on automation, talent enablement, strategic partnerships, and strict data protection, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.