**About Us** At **Kreato Global**, we provide high\-quality language solutions, including Over\-the\-Phone Interpretation (OPI), Video Remote Interpretation (VRI), and American Sign Language (ASL) services. We work with leading Language Service Providers to eliminate communication barriers around the world. **Position Overview** **Kreato Global \| BPO and Language Solutions** is seeking a **proactive and detail\-oriented Remote IT Support Assistant**, based in **Latin America**, to ensure the proper functioning of our systems and platforms. You will play a key role in providing technical support to interpreters, staff, and candidates, especially by resolving issues related to evaluation and training platforms. **Responsibilities** * Provide technical support and troubleshoot connectivity, audio, video, or access issues during assessments and training sessions. * Offer real\-time assistance to users experiencing difficulties with interpretation or testing platforms (browser setup, microphone, camera, permissions, etc.). * Manage user accounts, credentials, and access permissions across platforms. * Conduct IT Checks to ensure that candidates meet client technical requirements. * Assist in the installation and configuration of internal applications and platforms. **Requirements** * **1 to 2 years of experience** in technical support, Help Desk, or systems administration (Call Center S1\+ experience is a plus). * **Intermediate to advanced proficiency in Excel.** * Strong troubleshooting skills for hardware, software, and web\-based applications. * **Advanced English level** (spoken and written). * **Bachelor’s or technical degree** in Systems Engineering or Computer Science. * **Medium time with availability to handle emergency technical requests as needed.** **What We Offer** * **100% remote position.** * **Salary in USD.** * **Medium\-time schedule.** * Growth and development opportunities within a global company. * Collaborative and multicultural work environment. If you are passionate about technology and enjoy helping others overcome technical challenges, we’d love to meet you! Apply today and become part of **Kreato Global’s** growing team. WYZofz9kZx