Are you a people person with a talent for turning conversations into commitments? We’re looking for a **driven, persuasive, and empathetic Intake Specialist** to be the *first voice* our potential clients hear — and the key to helping them take the next step toward justice under the Lemon Law. This isn’t just an intake position — it’s a **high\-impact sales role** where your communication skills directly influence the firm’s success. Each signed retainer means you’ve helped someone move forward *and* earned yourself a **$50 bonus per confirmed retained client!** **What You’ll Do:** * **Engage and convert** inbound and outbound leads with confidence, empathy, and urgency. * **Screen and qualify** prospective clients for Lemon Law cases through structured, strategic questioning. * **Guide clients toward signing the retainer agreement** — making sure they understand the value of moving forward today. * **Track every call and interaction** in the CRM to ensure seamless follow\-up and team coordination. * **Deliver exceptional service** — turning what could be a stressful situation into a positive client experience. **What You Bring:** * A **sales\-oriented mindset** with the ability to confidently close on calls. * **Excellent communication skills** — articulate, empathetic, and persuasive. * Experience in **customer service, call centers, legal intake, or sales** is a strong plus. * Comfort handling **high call volumes** without sacrificing quality or detail. * **CRM proficiency** (Microsoft Office, HubSpot, Aloware experience a plus). * A professional yet personable demeanor — you build trust fast. **Why You’ll Love This Role:** * **$50 bonus** for every client you help retain! * **$7 USD** per hour starting rate * Be part of a **mission\-driven team** helping consumers get the justice they deserve. * Room for **growth and performance\-based incentives** — your success is rewarded. * Join a supportive, fast\-paced environment where **your results matter.** Job Type: Full\-time