**Company Description** Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. **Job Description** **Area Overview:** The Service Operations team is responsible for ensuring the analysis, execution, risk mitigation, effectiveness and efficiency of processes and requests escalated to it, emphasizing quality, productivity and continuous improvement of the area. **Position Purpose:** o Validate compliance with linkage and feasibility policies to ensure that all received documents, fee letters, addendums, contracts, annexes meet the requirements. o Create and update procedures o Manage electronic signatures o Communicate information to customers. o Perform closures and review billing adjustments. o Manage cases for existing customers **Deliverables:** 1\. Daily management reports on processing linkages 2\. Daily management reports on processing external customer requests 3\. Execute updates **Position Responsibilities:** 1\. Analyze and manage new customer linkage requirements 2\. Analyze and mitigate risks according to company policy guidelines 3\. Analyze and manage requirements from existing customers 4\. Review business processes and company policies to help improve processes. 5\. Communicate and guide external customers **Qualifications** **Qualifications** * 2 years of experience in customer service, information analysis. * Technical or technological degree in administrative fields. * Proficiency in databases, CRM (Salesforce), Excel, PowerPoint * Skill in information analysis * Customer service * Results orientation * Planning and organization * Communication * Resilience * Proactivity **Additional Information** Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward \& recognition, volunteering... the list goes on. Experian's people first approach is award\-winning; World's Best Workplaces™ 2024 (Fortune Top 25\), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Experian Careers \- Creating a better tomorrow together Find out what its like to work for Experian by clicking here