Join our team as a **Senior Application Support Specialist**, where you'll investigate and analyze application ecosystems, handling client queries and tickets. Your commitment to techno\-functional analysis and support will be critical in ensuring smooth system operations. If you are ready to contribute your expertise and grow with us, apply today. *We accept* *CVs in English only.* **Responsibilities** * Investigate and analyze application ecosystem issues * Resolve techno\-functional client queries and tickets * Commit to techno\-functional analysis and support activities * Monitor and troubleshoot MS SQL stored procedures and database issues * Support shift work including evening, night, and weekend releases and patching * Use Jira for tracking and managing incidents and requests * Communicate effectively with clients and internal teams * Follow ITIL processes including incident, problem, and change management * Assist in administration and troubleshooting of Windows Servers, .NET Frameworks, and Java environments * Provide on\-call support as required during weekends **Requirements** * Experience of 3\+ years in application support with a focus on MS SQL stored procedures and troubleshooting * Knowledge of log management and analysis techniques * Experience with tracking tools such as Jira * Strong problem\-solving skills with a customer\-centric approach * Good written and spoken English with upper\-intermediate proficiency * Ability to work in shifts between 7 am and 6 pm Central Time, including weekends if required * Familiarity with documentation and specification practices * Experience with Jenkins and SoapUI or other test automation tools * Strong written and verbal English communication skills (B2\+) **Nice to have** * High level understanding of cloud technologies such as PCF and GCP * Knowledge of virtualization and containerization technologies like Docker and Kubernetes * Understanding of CI/CD principles and pipelines * Experience with Confluence for documentation * Familiarity with version control systems such as GitHub and SVN **We offer** * Learning Culture \- We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally * Health Coverage \- Health and wellness are important, that is why we have you and up to four family members in a premiere health plan. We have a couple of options, so you can choose what is best for you and your family * Visual Benefit \- Seeing your work for us would be a sight for sore eyes. We want your vision to always be at 100% which is why we offer up to $200\.000 COP for any visual health expenses * Life Insurance Plan \- We have partnered with MetLife to offer a full\-coverage Ife insurance plan. So, your family is covered, even if you are gone. * Medical Leave Coverage \- We are one of the few companies that cover 100% of your medical leave, for up to 90 days. Your health is the most important thing to us * Professional Growth Opportunities \- We have designed a highly competitive and complete development process, where you will have all the tools to get where you have always wanted to be, personally and professionally * Stock Option Purchase Plan \- As an EPAMer you can be more than just an employee, you will also have the opportunity to purchase stock at a reduced price and become a part owner of our organization * Additional Income \- Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways * Community Benefit \- You will be part of a worldwide community of over 50,000 employees, where you can learn, challenge yourself, stand out, and share your knowledge and experience with multicultural teams! *Please note that even though you are applying for this position, you may be offered other projects to join within EPAM.* EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi\-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting\-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.