Systems Support Technician - On-Site Support Experience

Description

Job Summary: A leading national technology company is seeking talent to strengthen its on-site technical support team, providing solutions to end customers and performing hardware diagnostics. Key Highlights: 1. On-site technical support and hardware diagnosis 2. Preventive and corrective equipment maintenance 3. Network management and troubleshooting of devices A prominent national technology company is currently seeking new talent to strengthen its workforce, focusing on field-based technical support solutions for end customers, with the following requirements: CERTIFIED OR GRADUATED TECHNICIAN or TECHNOLOGIST (MANDATORY) in systems, equipment maintenance, electronics, or related fields. Minimum TWO YEARS of certified experience providing on-site and remote technical support for computing equipment and peripherals. Experience in preventive and corrective equipment maintenance. Technical support for printers across operating systems and backups, operating system migrations. Equipment setup and inventory management. Knowledge of Windows 10 and Windows 11 operating systems, network management, diagnosis and resolution of issues on laptops and desktops. Primary responsibilities include on-site support and hardware diagnosis. Required knowledge includes: Hardware component testing and BIOS reset, connecting devices to domain and configuring network settings (IP and DNS), accurate case documentation and incident reporting, courteous and effective user interaction. Conditions: Work location: PASTO and neighboring municipalities (WILLINGNESS TO TRAVEL); 100% on-site work. Schedule: Monday to Friday (8 hours per day), plus availability on Saturdays (not exceeding 44 weekly hours). Contract Type: PROJECT-BASED OR LABOR CONTRACT Salary: COP $1,750,905 + COP $38,000 phone allowance + COP $249,095 transportation allowance + operational expenses and per diems (as applicable), plus all statutory benefits (bonus payments, severance pay, interest on severance, paid vacations). Immediate availability. -Requirements- Minimum education: University degree / Technical program 2 years of experience Skills: Problem solving, Electronics, Printers, Equipment maintenance, Preventive maintenance, Help desk, Operating systems, Technical support, Technology Willingness to travel: Yes Keywords: technologist, technician, tech, technician, technology, technology, technologist, assistance, support, support, system