Technical Support Analyst - Customer Service

Description

Job Summary: Handle and resolve technical requests, configure equipment, escalate incidents, document cases, and propose improvements. Key Highlights: 1. Technical request handling and resolution 2. Equipment, software, and peripheral configuration 3. Identification of recurring issues and proposals for improvement - Handle and resolve technical requests through various channels - Configure equipment, software, and peripherals - Escalate incidents to the second level when necessary - Document cases and solutions in the management platform. - Identify recurring problems and propose improvements.-Requirements- Minimum education: University degree / Technical program 2 years of experience Languages: English Knowledge: Analytical ability, Databases, Network configuration, Hardware, Jira, Linux, Tool operation, Help desk, Networking, Platforms, Operating systems, Technical support, Windows Server, Zendesk, Time management