**Before applying for a position, select your preferred language from the options available in the upper right corner of this page.** Explore your next opportunity at a company on the Fortune Global 500 list\. Discover innovative possibilities, enjoy our enriching culture, and work with talented teams who will help you improve every day. We know what it takes to drive UPS forward: people with an extraordinary combination of skill and passion. If you have the qualities and drive to lead teams, there are positions ready to cultivate your skills and take you to the next level. **Job Description:** **Customer Service Representative** ======================================== **Location****: Medellín (On-site)** ======================================== **Grade**: 7 **Job Description** Primary point of contact for customers: provides timely and accurate information regarding shipments and deliveries, and resolves logistical issues. This role requires strong communication skills, problem-solving ability, and a customer-focused mindset. **Responsibilities**: * Handle incoming customer calls in Spanish related to shipments, deliveries, order status, returns, and logistical inquiries. * Provide real-time updates on shipment status, delays, and delivery timeframes. * Coordinate with internal departments (warehouse, dispatch, transportation) to resolve customer issues. * Accurately document customer interactions, issues, and resolutions in UPS internal systems/tools. * Collaborate on follow-up actions and necessary modifications. * Escalate complex issues to the appropriate department. * Maintain up-to-date knowledge of company services, policies, and logistical procedures. * Ensure high levels of customer satisfaction through professional and efficient service. **Skills and Requirements** * High school diploma or equivalent. * Previous experience in customer service or logistics-related roles is valued. * Strong oral and written communication skills. * Proficiency with telephone systems, CRM platforms, and logistics or shipping software. * Ability to multitask, stay organized, and manage time effectively. * Problem-solving skills and a positive, customer-oriented attitude. * Basic English proficiency. **Schedule**: Availability to work during the following time frames: * Monday to Friday: between 6:00 a.m. and 12:00 midnight. * Saturdays: between 7:00 a.m. and 8:00 p.m. * 44 Hours per week **Employee Type:** Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.