Call Center Operations Manager

Description

Job Summary: Domina is seeking a Call Center Operations Manager to lead processes and ensure goal achievement, contributing to the growth of the business unit. Key Highlights: 1. Real opportunities for professional growth and development 2. A genuine care culture that promotes work-life balance 3. Emotional compensation with tangible benefits for special moments Call Center Operations Manager Location: Medellín – Antioquia. Work Modality: 100% On-site. At Domina, we have spent 36 years supporting the transformation of companies in Colombia through logistics, BPO, and digital solutions. Today, we want to welcome professionals with commitment, attitude, and experience who wish to grow with us as our Call Center Operations Manager. Your mission will be to ensure the achievement of established targets in corporate client service at the call center, thereby generating profitability and growth for the organization’s business unit. Candidate Profile: Residence in Medellín or surrounding areas. Bachelor’s degree in administrative fields or related disciplines. Minimum 2 years of experience leading call center service processes and teams. Intermediate proficiency in Excel and office productivity tools. Soft skills including analytical ability, planning and monitoring, innovation, customer service, and personnel management. What We Offer: Direct employment contract with Domina—no intermediaries. Salary: To be agreed upon. Flexible working hours: Monday to Friday, 8:00 a.m. to 6:00 p.m., rotating shifts; Saturdays, 8:00 a.m. to 3:00 p.m. No night or early-morning shifts. Sundays and holidays off—so you can enjoy your personal time. Real opportunities for professional growth and development. We foster a genuine care culture that promotes balance across professional, personal, and family life—where every individual feels valued and enjoys their work. Our emotional compensation includes tangible benefits enabling you to celebrate special moments and spend quality time with loved ones. Investing in your well-being is our top priority. Join our Call Center team and become part of this great Family! -Requirements- Minimum education: University / Professional Degree 1 year of experience Age: 18 years or older Keywords: leader, manager, supervisor, director, chief, lead, leadership, head, regent