Are you **looking for new challenges** and a place where you can enjoy a close\-knit environment while **constantly learning**? Welcome to a team with a clear purpose: **TRANSFORM** people’s lives by being the most reliable **TECHNOLOGICAL ally**! ### **Get ready and join this adventure!** **What will you find in this career opportunity?** -------------------------------------------------- * **Technical and personal challenges** to keep you growing and engaged. * A connected team, focused on **your physical and mental wellbeing**. * A **culture of continuous improvement**, fresh and collaborative, with opportunities for learning and supportive colleagues. * **KaizenHub**: A programme designed to boost your talent, with **feedback, mentoring** and coaching through **Sofka U**. It’s a challenge and a game at the same time! * **Programmes like Happy Kaizen and WeSofka** to care for your physical and emotional health. **What are we looking for?** ---------------------------- **A ServiceNow Platform Engineer specialized in ITSM** with **5\+ years of experience** who masters the design, implementation, and optimization of solutions on the ServiceNow platform, focusing on the ITSM suite. The ideal candidate combines a deep understanding of ITIL processes with a **technical command of JavaScript, Glide scripting, and integrations via APIs**. This is a unique opportunity to lead the evolution of our service platform. Your work will directly impact operational efficiency, user experience, and the maturity of our IT service management, making you a key pillar for our digital transformation and growth. ### **Responsibilities** * Design, implement, and configure modules of the ITSM suite (Incident, Change, Request, Problem, Configuration) within the ServiceNow instance. * Develop and customize advanced functionalities using JavaScript, Glide scripting, UI Policies, Business Rules, and Script Includes. * Manage and execute the integration of ServiceNow with other corporate systems using REST/SOAP/APIs protocols. * Optimize the platform and its workflows by applying automation methodologies such as Flow Designer and Orchestration. * Ensure the quality, scalability, and security of the platform, adhering to best practices in development and architecture. * Provide high\-level technical support, resolution of complex problems, and evolutionary maintenance of the platform. * Collaborate closely with business stakeholders and IT teams to translate requirements into effective technical solutions aligned with ITIL. ### **Requirements** **Education:** Professional degree in Systems Engineering, Computer Engineering, or related fields. **Experience:** 5\+ years of experience working with ServiceNow (development, administration, configuration) and/or similar roles on ITSM platforms, demonstrating technical solidity and knowledge of ITIL processes. ### **Technical Knowledge** * ServiceNow (development, administration, configuration) * ITIL Processes (Incident, Change, Request, Problem, Configuration) * JavaScript * Glide scripting * UI Policies * Business Rules * Script Includes * Integrations via REST/SOAP/APIs * Flow Designer and Orchestration * Technical English (written and spoken) ### **We’d love to hear from you – apply now!** **Working conditions** ---------------------- * **Contract type:** **Permanent contract** – we’re looking for long\-term relationships and want you to grow with us. * **Professional growth:** At Sofka, you’ll access a comprehensive learning ecosystem with resources to close skill gaps and develop your abilities. **You decide how you want to grow!** **Why join Sofka?** ------------------- * Be part of a **supportive community** with a shared purpose and strong values. * Access **continuous training**, mentorship, and wellness programmes. * Advance your career with meaningful experiences and a flexible work model. ### **Ready for your next professional chapter? Apply now and let’s transform lives together!**