At Toteat, we know that the first experience with a new tool can make all the difference. That’s why we’re looking for an Onboarding Agent to help ensure that every restaurant joining our platform has a frictionless, agile start with the best possible experience. If you're passionate about technology, customer service, and want to be part of the digital transformation in the food industry, this could be your opportunity. ️ **‍ Expert gastronomic advisory:** Active participation and client guidance. Identification of needs and requirements. Process optimization and best practices. Strengthening customer relationships. **Software configuration and implementation:** Ensure correct software setup. Guarantee immediate availability for use. **Effective training:** Provide comprehensive training (in-person/virtual). Ensure understanding of functionalities. Segment and adapt training methodologies. **Ongoing support and accompaniment:** Offer support during onboarding and beyond. Resolve questions and optimize software usage. Ensure rapid adoption. **Best customer experience:** Guarantee a positive experience during onboarding. Facilitate a smooth transition to software usage. Contribute to the long-term success of customers and the company. **Continuous improvement and innovation:** Make proposals for continuous improvement. Implement technological innovations. Aim for operational excellence within the team. #### **Requirements** Bachelor's degree in Management, Business Engineering, Industrial Engineering, or Business Administration. At least 2 years of professional experience related to the position. Experience in one or more of the following areas: process analysis and improvement, training and development, onboarding, customer service, or technology implementation in SaaS companies. Assertive communication skills. Customer orientation. Teaching ability. Industry knowledge. Technical and technology skills.